Ratings based on 51 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by TM

excellent location

Posted Apr 18, 2014 on Hotels.com
With friends in Chandler and Mesa the Crowne Plaza was excellent. Room was very clean and comfortable, advertised as a suite but just a large room, no separate sitting area. We were toward the back of the hotel and it was very quiet, the balcony was great, it was next to the large palms and flowering bushes that run along that edge of the property next to the small irrigation canal. our first morning a huge heron walked up the canal looking for fish as we sat on the deck, the canal has large bass and carp that u can see also. The deck was very private and shaded. Pool area was clean and the staff at the pool bar very nice but busy. the coffee shop is not a starbucks and overpriced, there are other coffee places right next door at The Chandler Sq. Chandler Square has several very good pubs and restaurants with live music most nights. For golfers Bear Creek is a couple miles down the road and has excellent practice facilities along with the nice Jack N. designed Bear course and a 18 hole par three Cub course
4 out of 5
for Everyone
by Trudy and Steve from NS Canada

Great Hotel excellent food

Posted Apr 9, 2014
Pros: Close to great restaurants including the Hotel's and lots of entertainment The staff were fantastic. Our room was always cleaned daily
Cons: The wakeup call and the ice machine on the 3rd floor. Perhaps mini fridges would be nice
Location: Golf and lots of entertainment, great restaurants
Great Hotel only 2 problems - 1 the ice machine did not work on the 3rd floor. The 2nd and most important problem which I'm emailing them today (we just got home yesterday) is we did not receive not 1 but 2 WAKEUP CALLS- Very important! I'm not sure why they have a problem with this The 1st was for golf which we ended up being late for our Tee Time, The Crown Plaza has a wake-up call policy that states your night is free if you do not receive your call within a 5 min. time period. When I called the front desk I was transferred 3 times and finally told that the Day Manager would be informed and because we booked through Expedia it would take some time to be refunded and they would get back to me later that day- never heard from anyone. Same evening we call about our Wake-up call for the next day confirmed yes by the front desk. Guess what no call and we are catching our plane so I called the front desk and a girl tells us that the policy is not in effect because we booked thru Expedia???Anyway we had to leave and we just got home yesterday so I'm going to try to get in touch today with someone. I was not expecting 2 nights free however if that's their guarantee I feel it should be honored no matter who it was booked thru. Other than that our stay was wonderful
3 out of 5
for Business Travelers
by Marlon from Los Angeles

Weekend conference

Posted Apr 7, 2014 on Hotels.com
hotel room smelled moldy when I first entered, pillows were hard as a bag of rocks!.. Overall decent value for the cost but not a place I would use for leisure
4 out of 5
for Families
by A verified traveler

Pool was exceptionally nice...very clean.

Posted Apr 7, 2014
Pros: Rooms were very spacious and quiet. Like having food available without having to go out all the time..especially when we were in the pool
Cons: Hallways could have been a little cleaner....seemed there were lots of bird droppings but am sure it is hard with the hallways being outside.
Location: Location is ok...easy to get to.
Resort staff were very accomadating. Bathroom could have been a little cleaner. This was my third time staying there and I would probably stay there again. It should be really nice when all the revovating is completed. Restaurant was very nice.
3 out of 5
by Susan

Nothing Special

Posted Apr 5, 2014 on Hotels.com
I wouldn't call this a "resort" -- just a very average hotel that happened to have a golf course (nearby?).
3 out of 5
by A verified traveler

close to downtown Chandler

Posted Apr 1, 2014
Pros: the restaurant & staff we very good!
Tub backed up during the night (no one using it!) & left black "gunk" in the bottom of the tub. No refrigerator in the room. But did get one delivered when we asked for one. Housing keeping did a very good job of straightened out our room every day & making sure we had towels, shampoo, etc.
2 out of 5
for Families
by D. Nakamura from No. California

Disappointing stay

Posted Mar 21, 2014 on Hotels.com
The resort was conveniently located for our needs but the hotel was no clean. The elevator was never cleaned during our one week stay. Finger prints and unknown smudges on the button panels and the floors were dirty. The ashtrays in the common areas were always full of cigarette butts and trash. The bathtub was slow to drain and at times it would "burp" black debris. Had to call maintenance a few times. The pillows were lumpy and the sheets were worn. The towels, however, were new and plentiful. We will not return to this hotel.
4 out of 5
for Personal Event
by Mi from Arizona

Hard to Sleep In

Posted Mar 19, 2014 on Hotels.com
This hotel was too loud for us. Our room was right by the stair case & you could hear everyone walking by, maintenance and house keeping first thing in the morning pushing their carts on the concrete outside the rooms. Other than that the stay was pleasant.
1 out of 5
by Jim

This traveler left a rating score only Posted Mar 18, 2014 on Hotels.com
2 out of 5
by Hh from Gilbert

Posted Mar 17, 2014 on Hotels.com
No refrigerator in the room and the elevator does not work when it rains.