Outdoor pool, sun loungers

Reviews of Crowne Plaza Phoenix - Chandler Golf Resort, an IHG Hotel

3.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cindy, Maricopa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here any time we go to a concert at the Chandler Arts Center. The property is older but still maintained. I love staying here, the bed is comfortable and the hotels, conveniently located to everything in downtown Chandler. My only recommendation is that they need to shampoo the carpets and change the air filters. We’ve stayed here about 4 times and we’ve noticed a slight trend. The water in the tub drains really slow so shower quickly.
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We live in Maricopa not far from this location maybe like 25 minutes m. When we’re going to concert at the Chandler arts Center, we always stay at this hotel because it’s conveniently. Walkable. It’s not your big glamorous hotel but it’s clean & comfortable. The restaurant food is so good.(they have one of the best hamburgers I’ve ever had in my life). The bar is excellent. I’ve seen multiple weddings at this place and rehearsal dinners right from the bar, you can see everything on there open terrorist area. It’s conveniently located to downtown Chandler so you have access to every food type, bars with live music there is even a speakeasy, there’s so much to do. We’re actually getting ready to book again for another concert happening in a couple of weeks.

10/10 Excellent

Magaly

Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the EXTREMELY loud music when we checked in (the desk clerk said it was a Friday/Saturday thing), we enjoyed ourselves so much! Property is beautiful, staff was so friendly, and our room was just as advertised. We also really appreciated the water bottles in the room, since we come from a humid climate and yours was very dry. I was very thankfully parking was free and we LOVED that there were so many things within walking distance! The Speakeasy on the property was an absolute gem as well!!
Stayed 2 nights in Feb 2024

8/10 Good

Cielito Farah, Yorktown Heights

Traveled with family
Liked: Cleanliness, amenities
Check in and check out were a breeze. Cleaning staff could do a better job checking and stocking basic amenities. Our room didn’t have pillows, sheets for pullout bed nor enough towels. Tissue and shampoo (in big convenient bottles) ran out on our second night. Staff at AJs were nice and attentive. Breakfast food was average.
Stayed 3 nights in Feb 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location but it was loud.
Stayed 4 nights in Feb 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a decent property conveniently located to downtown Chandler. We stayed for 5 nights and was happy to be able to walk to restaurants in the area. The hotel has a very nice pool area and several areas that would be nice for weddings. The lobby is spacious with a lot of seating, a nice bar and nicely decorated. Our beds were comfortable although some people might like more blankets. The gym was nice and had decent equipment. We were disappointed that there was no laundry facility and no microwaves in room considering we were staying 5 nights. Our carpet was stained but otherwise the room was clean. We would stay again as the pros outweighed the cons.
Stayed 5 nights in Jan 2024

10/10 Excellent

Lora

Traveled with family
Staff was amazing and so friendly.
Stayed 1 night in Jan 2024

8/10 Good

Bernie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the room size was very large.
Stayed 1 night in Jan 2024

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with our stay. Very nice area and service.
Stayed 2 nights in Jan 2024

8/10 Good

Theodore

Liked: Cleanliness, staff & service
Overall good. Room thermostat not working properly
Stayed 2 nights in Jan 2024

10/10 Excellent

Blanche

Stayed 5 nights in Dec 2023

6/10 Okay

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options, location, cleanliness and renovations were very nice. The reception was very good. The only thing that was not great were the very thin walls. You could hear everything inside and outside the rooms.
Stayed 2 nights in Dec 2023

8/10 Good

Minako

Stayed 2 nights in Dec 2023

10/10 Excellent

John Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic historic property with the most spectacular swimming pool in Phoenix! Friendly helpful staff…clean, and nearby walkable shopping and unique restaurants. Cannot say enough great things about our stay. This is our second visit and will not be our last!

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel!
The hotel was beautiful! Pool was nice and clean. Comfortable pool recliners. Front desk service was great. Bed was SO comfortable. Shower head was lovely. Truly no complaints, and you’re right in the middle of it all in downtown Chandler! You can walk everywhere. I would definitely stay here again!
Stayed 3 nights in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in Nov 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, room comfort
Nice hotel right in downtown, great bars and restaunts nearby. Nice to walk downtown and then walk back to the room. Very clean, nice and comfy! Great value for the price! Great pool and courtyard as well.
Stayed 1 night in Nov 2023

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Stayed 1 night in Nov 2023

8/10 Good

Willam, Kerrville

Liked: Cleanliness, amenities, property conditions & facilities
Nice property. Long walk to lobby. Good bar.
Stayed 1 night in Nov 2023

2/10 Terrible

Venkatesh

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Julie

Disliked: Cleanliness
Stayed 5 nights in Oct 2023

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked for the conference. Food was good especially breakfast.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs some repairs
This property is very spread out. My room was not in very good repair. The drain plug was broken, the hook on the back of the door was broken, the phone would not work to dial out (trying to order room service). The ice machine tray where the bucket sits was missing. Guests were smoking everywhere which I am not used to being from Colorado. The air conditioner made a very loud banging noise every time it kicked on. Guests were outside my room chatting loudly until 3am one night so between that and the air conditioner, not much sleep was had. On the good side, the lobby was pretty.
Stayed 2 nights in Oct 2023

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. The rooms are large and spacious with easy parking available. The location is perfect to walk around the downtown area to eat, drink and shop.
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Matilda

Stayed 1 night in Sep 2023

6/10 Okay

Antonio Terrell

Stayed 2 nights in Aug 2023

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
The location was amazing
Stayed 1 night in Sep 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and the bonus of early check in was a nice surprise.
Stayed 1 night in Sep 2023

8/10 Good

Jaimie

Stayed 2 nights in Aug 2023

10/10 Excellent

silvia v.

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right next to the restaurant and bars
Stayed 1 night in Aug 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful court yards and dining. The nearby restaurants and nightlife within walking distance was really nice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Stay
We love to stay here. Rooms are nice & comfy. Location is very convenient to surrounding area. Service is always outstanding. AJ's cafe is amazing!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Eric, thornton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was certainly a bit of deferred maintenance but the room was nice, the pool excellent, and the food and staff way better than expected.
Stayed 2 nights in Aug 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

J.

I loved the room and amenities
Stayed 1 night in Aug 2023

6/10 Okay

Jason

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was decent, it was clean and everything worked well. It took a long time for the shower to get hot but that’s not really a big deal. Staff at check in and around the hotel was very nice. The property could use a good power wash or paint job. The exterior seem a bit run down /dirty. We were woken up at 6:00am by people talking full volume either in the next room or outside in the hallways, not the hotel’s fault, but beware the walls are thin and not well insulated.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lesa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love this resort.
Stayed 1 night in Jul 2023

10/10 Excellent

shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional quality
Stayed 4 nights in Jul 2023