Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

HAPPY

Posted Apr 13, 2015
Pros: Location
Cons: A bit crowded with 2 queen beds in room.
We enjoyed our stay. Visited family & friends nearby.
Comment from Hotel Management
Apr 24, 2015 by Front Office Supervisor, Hotel Management
We are very pleased to hear you were HAPPY during your stay with us recently. Thank you for comments and we look forward to seeing you again.
2 out of 5
by A verified traveler

Disappointing

Posted Apr 13, 2015
Not the worst place, but the carpet was greasy- gross feeling. Old ceiling water damage needed a more professional finish. Don't think "breakfast" was much. We just went out to breakfast. Pool and hot tub were decent.
Comment from Hotel Management
Apr 23, 2015 by Front Office Supervisor, Hotel Management
We appreciate your feedback, we are making the improvements needed to improve our guest's overall experience. We thank you for your comments, and hope that you will consider staying with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Very helpful staff, only issue, maid did not do room on first day, but was a very nice hotel.
Comment from Hotel Management
Apr 24, 2015 by Front Office Supervisor , Hotel Management
Thank you kindly for the comments regarding your recent stay with us. We apologize about the housekeeping issue you experienced during your stay but overall we are pleased to hear everything thing else was nice. We look forward to seeing you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Very impressed with our stay. Friendly staff, clean quiet and comfortable.
Comment from Hotel Management
Apr 24, 2015 by Front Office Supervisor, Hotel Management
Thank you for your comments, we were very pleased to see your stay with us was a great one. We look forward to seeing you again
1 out of 5
by A verified travelerfrom Denver

Scary

Posted Mar 28, 2015
Pros: Nothing
Cons: The communication and safety
The staff was nice overall but..... The hotel desk gave our room to another person so check-in took way to long. The first night the AC wasn't working in our room (even the maintenance man said he wouldn't be able to sleep in there) and one of our computer cords over heated. Maintenance was sent up and verified the AC was not working and we were given a new room. In the second room we were woke at 2 am by a distraught neighbor in the room next door and irritated but a bizarre clicking noise in the wall (we were next to an electrical panel in the hall) and our second computer cord over-heated and was ruined as well as our cell phones overheating. The rooms were like dark caves and really old, not pleasant at all. We reported the electrical problems but the request was lost at the desk overnight. The hotel let us cancel the third night but never offered to pay for the power cords or give us anything in return for the problems or lack of AC. I would be concerned about the safety of the building.
Comment from Hotel Management
Apr 24, 2015 by Front Office Supervisor, Hotel Management
We sincerely apologize for the issues that you experienced during your recent stay with us. We appreciate the feedback as we continue to make improvements that will contribute to a positive overall guest experience.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Idaho

Good location

Posted Mar 28, 2015
Pros: location
Cons: breakfast
Location: tennis and baseball
Worked out OK, breakfast good have been better, good location for tennis and baseball spring training
Comment from Hotel Management
Apr 24, 2015 by Front Office Supervisor, Hotel Management
We appreciate the feedback regarding your recent stay with us. Your comments are very important to us, as we utilize them to improve our overall guest experiences with us. We look forward to seeing you in the future. Thank you kindly
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Good location for Spring Training

Posted Mar 26, 2015
Pros: Clean, comfortable and well located.
Cons: See my review
Location: Great location for lots of restaurant choices and shopping. Also convenient to spring training baseball games.
Room was clean and well supplied. The in room spa looked great, but did not use. My only issue with the room and I shared this at check out was that the floor in the room above me squeaked and I could hear virtually every step taken by whomever was in the room. This made it difficult to get much sleep in the AM since the people checked out early both days, before 6 AM, and I got to hear them get up and get ready to leave. Fix the floor and all is well.
Comment from Hotel Management
Apr 24, 2015 by Front Office Supervisor, Hotel Management
We appreciate the feedback as we continue to make improvements that will contribute to a positive overall guest experience. We look forward to seeing you in the future. Thank you kindly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice, but lacks breakfast

Posted Mar 18, 2015
Pros: Large show and bath
Nice place to stay. Advertised continental breakfast but the variety lacking.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wylie tx

nice experience

Posted Mar 15, 2015
good exproence but hairdryer had hair on it from previous user.
3 out of 5
by A verified travelerfrom Dallas, TX

Vacation

Posted Mar 13, 2015
Property wasn't bad, but not worth anywhere near $199/night. Continental breakfast was sub par. Coffee ran out both days and was not tended to promptly. Could add more items to the breakfast.