Ratings based on 1,027 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Very near the airport and light rail.

Posted Aug 19, 2014
Staff was very friendly. Had a good breakfast in the attached restaurant. Pool was awesome.
5 out of 5
Recommended
for Families
by A verified traveler from New Jersey

Posted Aug 19, 2014
Pros: nice place
Cons: there is not much to do near by beside the phoenix zoo .
My family enjoyed our time spent at the Hilton Phoenix, its a great place to bring your family enjoy!
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Hotel was great.

Posted Jul 23, 2014
Hotel is great. the hotel was clean rooms were comfortable. Staff was nice and friendly. Food was great. will Recommend to family and friends. Doubletree Hotel was a good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jul 22, 2014
I really enjoyed stayin here I would go back clean rooms and no funky smells clean shower clean chairs also the pool closes late at 11 it was nice to swim before it closed. Also I didn't have to drive anywhere to go get breakfast they have there free breakfast buffet and for lunch or dinner they do have a restaurant/bar it's nice the only thing that I didn't like was the lady that was incharged of the restaurant she wasn't nice at all I asked her a question about the good and it seem like it was bothering her and it needed more water and she woul not come over an asked if everything was ok she didn't even come over to ask how everything was.
Comment from Hotel Management
Aug 6, 2014 by Hotel Management Team, Hotel Management
I am glad that, for the most part, the Hotel and the staff fit your needs. I will review your comments with my evening restaurant team to insure warm and accommodating service. Thank you for letting me know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Nice hotel close to airport

Posted Jul 22, 2014
The hotel was clean. The staff was extremely helpful and friendly. The buffet breakfast in the morning was very good.
4 out of 5
Recommended
for Everyone
by A verified traveler from NH

Nice hotel close to airport

Posted Jul 15, 2014
The hotel was nice. 24 hour shuttle service to airport was excellent. Pool was clean but it was very warm. Not a "refreshing dip in the pool". Wish it could have been a bit cooler. All in all nice hotel.
Comment from Hotel Management
Jul 17, 2014 by Hotel Management Team, Hotel Management
I'm glad that you enjoyed our convenient 24-hour shuttle service to Sky Harbor Airport. This service works especially well when using our park-n-fly option while staying here. And yes, the pool is a bit warm but it's heated by Mother Nature during the warm summer months. We wish it could be cooler. Thanks for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but quality is everything

Posted Jul 14, 2014
They really need to get some better pillows there were 4 pillows and they were all very flat and did not even seem like you have something under your head.
Comment from Hotel Management
Jul 18, 2014 by Hotel Management Team, Hotel Management
I apologize that our pillows did not meet your expectations. Our pillows are an integral part our Sweet Dreams bedding experience and they are down-filled, high quality pillows. I will, however, inspect them to insure that they have not flattened more than expected. Thank you for the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
We missed our connection in Phoenix and has to spend the night without our luggage. Staff was extremely accommodating - gave us toiletries and extra cookies! Even made a special shuttle run back to the airport in the morning for us!
Comment from Hotel Management
Jul 18, 2014 by Hotel Management Team, Hotel Management
I'm happy that we made your "luggage-less" evening comfortable. You can't beat those warm DoubleTree signature cookies!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2014
The staff were courteous and my stay was really good. Pretty landscape!
4 out of 5
Recommended
for Everyone
by A verified traveler from Valley Stream, NY

Not happy with the temperature in the room.

Posted Jul 9, 2014
Pros: Everything was more than acceptable.
Cons: I was pleased with the experience.
Location: I was there for business.
The thermostat never got low enough. With the temperature so high, I certainly wanted to cool off.