Ratings based on 983 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Elmira, NY

The room was way too hot!

Posted Sep 11, 2014
Pros: free shuttle to the airport
Cons: Get some AC that cools the room and shade over the doors so they aren't burning hot.WT
Location: The airport is nearby.
We stayed here one night because it was close to the airport and we had a very early morning flight. The shuttle to the airport was the only saving grace for this place. The room was so hot it was unbelievable. Even after the AC had been on full blast for a couple of hours it was still hot near the bathroom/back part of the room. It was only cool if you were standing right in front of the AC unit. The metal door and metal door handle made it impossible to get into the room without burning your hand in the process! The toilet seat looked nasty and old. The sink/vanity looked very old. Again, only stay here if you need it for 1 night with the free airport shuttle. Oh, and the man working the front desk when we checked in was not tolerant of young children at all!
Comment from Hotel Management
Sep 14, 2014
Hello, It is disheartening that you had unpleasant experience, please allow us to address your concerns accordingly by providing us the room number and the date of your stay. I will accelerate your concern so that this is verified and addressed accordingly. I apologize for the manner you were attended by the front desk staff. Trust that this will not go unnoticed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Near March Air Reserve Base

An Oasis after a long drive

Posted Sep 9, 2014
Pros: It's central location.
Cons: Continental Breakfast could include bread for toasting as well as bagels. This is the first lodging ever encountered to prohibits taking food out.
Location: Again very close to markets and restaurants. I did not have time to check out and things to do.
When I arrived, I was greeted warmly by the young woman on duty. I asked if we could have a ground level room and was given 2 keycards to a very nice room 109. I was surprised at the size and the king size bed was very inviting. After a 16 hr drive from the Forth Worth area, I just flopped on it for awhile to stop the vibration effect from the road. While my son took a bath, I looked in the area for a RedBox movie return which to my surprise was just outside the Lodge at a convenience store on the corner. I was pleased to find that I was only a half mile from a large food market. Everything in the room worked well. The microwave and fridge were welcome amenities. I was disapppointed to find there was no coffeemaker, but the microwave and my own instant coffee did the job. Of course, the great price was well received.
Comment from Hotel Management
Sep 16, 2014
I am glad that you enjoyed the value and the amenities of our hotel! It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. Thank you for sharing this review.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Piscataway NJ

our room was ample...

Posted Aug 25, 2014
Pros: it's proximity to the Airport, and moderately priced
Cons: nothing you can do about an area that is less than attractive... but...it is by the Airport.
Location: we took the ride into Scottsdale, where we found great food...
it was a place to stay, near the Airport...it suited our needs with adequate amenities... we had come from a Spa Resort in Sedona...so...needless to say, the area, and accommodations paled by comparison...
Comment from Hotel Management
Aug 29, 2014
Thank you very much for your review regarding your recent stay with us. It's a pleasure to know that you were satisfied with the service that we provide. We apologize for the inconvenience in our facility. . I hope in the future you decide to give us another chance.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Good for an airport stay

Posted Aug 25, 2014
Pros: Good value, clean and comfortable.
Cons: Put the aircon on before guests arrive!
We arrived very late after our flight got in. The room was comfortable - once we got the AC on as it was 100 degrees F outside! Clean and comfortable with free breakfast - all for a good price.
Comment from Hotel Management
Sep 2, 2014
Hello Miss Elizabeth, I am glad that you were comfortable and enjoyed your stay with us. We sincerely appreciate your time in completing the survey for our hotel and knowing you were satisfied with the services you received from our team brings fulfillment to our team. We will do our best to maintain the quality of accommodation you enjoyed during your stay. Thank you very much for your business.
4 out of 5
Recommended
for Everyone
by A verified traveler from L

Nice Hotel for Price

Posted Aug 22, 2014
Very surprised this hotel was as nice as it was. Caught a great deal here! Close to the airport and I the middle of the city if planning on running around town quite a bit. Overall happy with my stay.
Comment from Hotel Management
Aug 24, 2014
Hello Mr.Jerry, I am very glad that you felt you did had a good deal when stayed in our hotel. Thank you for your feedback, it ensures we are on the right track in our continuing effort to make our guests stay comfortable and great experience. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for an overnight stay.

Posted Aug 19, 2014
Great deal! The room is clean and exactly what you need if you have an overnight flight. The courtesy transportation is easily accesible and extremely advantageous.
Comment from Hotel Management
Aug 22, 2014 by familyinn, Hotel Management
It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel I am thrilled to see that you enjoyed your time at the hotel! Thank you for taking the time to share this five star experience with our management, staff, and future guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from EpT

nice and quiet considering neighborhood

Posted Aug 17, 2014
nice,clean and quiet room. police presence made us comfortable and the property looks well maintained and asphalt was being repainted. comfortable beds and large rooms. very close to airport.
Comment from Hotel Management
Aug 22, 2014 by familyinn, Hotel Management
It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent for the price

Posted Aug 13, 2014
Great for price but neighborhood isn't great but close to airport. Got caught by a train on the way to airport but still made it in less than 15 minutes, very close
Comment from Hotel Management
Aug 23, 2014 by familyinn, Hotel Management
We strive to give you a wonderful experience, and I am very happy to discover that you enjoyed your stay; though I regret to hear that you weren't thoroughly impressed with the security because of the location of our hotel. We appreciate your high rating of our hotel, though I do apologize for any inconveniences that you experienced and I hope that your next visit will be even better. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Pleased

Posted Aug 10, 2014
Had clean room hotel staff nice came in late but kept my room
Comment from Hotel Management
Aug 22, 2014 by familyinn, Hotel Management
We appreciate that you've taken the time to rate our hotel and to explain your experience. We hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pluto

Ordinary little hotel near the airport

Posted Aug 10, 2014
You shouldn't expect a high-end experience. What you get is a basic, no frills hotel close to the airport. It's an outstanding value, especially when you consider the free shuttle service. Everything worked fine and it was better than expected given the price. Not for snobs, just a basic, highly functional crash pad for a night to catch a morning flight.
Comment from Hotel Management
Aug 22, 2014 by familyinn, Hotel Management
I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. I am glad that you enjoyed the value and the convenient location of our hotel! Hope to see you again soon!