Dear Joseph,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. It's great to hear that you were pleased with our service, the room and all the other positive features highlighted. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

Hello Auturo, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Jie,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that a few issues hindered your experience, such as the noise disturbance, the uncleanliness and the rusted sink. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Christina,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the dirty room, rude staff and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Tara,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the staff was rude and the hotel was overbooked, which was saddening to read. At Red Roof, it is our intention to prevent similar problems in the future.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Enrique. The staff and I at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY were disappointed to see your 1/5 score. You indicated that our hotel was fully booked and you were sent to another location which was not being up to your standards. Please know that we value you as our guest and appreciate your feedback. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Maria. The staff and I at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness and conditions of our hotel dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Dear Amaya, We at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway, Serge. I am sorry that your experience did not meet your expectations. You stated that your described instances of poor cleanliness hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Hello Karin, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Dana,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry to read that your stay did not meet your expectation. I am sorry to read that you found our property to be very dated and that the room was in a bad condition. Your satisfaction is important to us, and we'd like to make things right. We will take your feedback into consideration to make changes and improve our guest experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is crucial in minimizing these issues in the future and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Rick, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Curt, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the hotel. Your feedback is valuable, and we would like to ensure that your concern can be addressed appropriately. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future and the ensure your safety. Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. It's great to read that you had no problem staying at our location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Mindy Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Emily, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Phoenix - Black Canyon Highway and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Aaron, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Scott, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Abel,Thank you for your review following your stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of the room, the uncleanliness described and the other listed issues hindered your stay, which was saddening to read.Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

Dear Travis,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor you encountered in both rooms, lack of toilet paper and the other issues mentioned. We apologize for this issue. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. Have a great day.Sincerely, Red Roof Management

Dear Anne,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the room and bathroom, broken stove, lack of tv, along with the other issues mentioned. We are truly saddened to read that you encountered these issues during your stay. I'll bring these matters to management's attention for further review. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

Dear Jeremy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. Whilst we are happy to read that the staff at check in were nice, we sincerely apologize for the upkeep of the bathroom not being to your standard and the issue with locating the on/off button on the A/C or heat. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

Dear Lorenzo,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the property lacked cleanliness and the staff were unprofessional and unaccommodating. Please accept our most sincerest apologies as this is not the standard we hold our staff or property to. We appreciate your comments and will certainly take them into consideration for future improvements.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours, Red Roof Management

Hello Suzan, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Jenni, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of toiletries, heavy smell of smoke and the other concerns you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Judi,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the upkeep of the room, the condition of the pool and the other issues mentioned. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management

Hi Ronda,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Thanks for sharing your feedback with us, Don. The team at our HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was saddened to see that we failed to provide you with a satisfactory stay. You stated that rusted fridge and the noise hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future stays.Best wishes,Red Roof Management

Dear Daniel,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Michael. The staff at our HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was elated to see that we earned your 5/5 score. You mentioned that you had an issue-free stay before, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

Hello Juan,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see we met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Demetrius. The staff and I at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway appreciate your 3/5 score following your stay. I am happy that our very nice and helpful staff pleased you. However, you stated that the cleanliness was questionable. Our goal is to provide a clean and comfortable stay for all our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

Hello Daniel, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We value you as a our guest and welcome your 8/10 score. Your comments regarding the upkeep of the rooms have been noted. We value your feedback and will address the issues with our team to ensure improvements are made.Our Red Roof team appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better stay.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Carla, for being a guest here at our HomeTowne Studios Phoenix - Black Canyon Highway . We understand that your overall experience fell far below your expectations, and I was disheartened to hear about the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. On the other hand we do express our apologies for any inconvenience caused regarding the poor housekeeping. We take these matters seriously and will investigate the concerns you have raised with our team to ensure such occurrences are avoided in the future. However, we appreciate your positive comments about our great and understanding staff. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you, Taylor, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. I am disappointed that your experience was less than ideal due to the unpleasant appearance of the room and the price not being to your liking. Please accept our sincerest apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Theresa,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. You feedback about the trash cans will be taken into consideration to provide a better customer experience. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of heat and the stained mattress. Nevertheless, I am happy you got to move to another room which was in a much better condition. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, Chevanese Red Roof Management RediResponse Specialist

Thank you, Loru, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Juan, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. I am disappointed that your experience did not meet your expectations which prompted your 1/5 score. You indicated that your experience was terrible. Please accept our apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hi Cindy,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Dear Beth,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. It’s great to hear that you found our property to be suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Dear Melvin,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as uncleanliness, issues with your reserved room and unpleasant smoky odors among other concerns. I will be sharing your comments with management.We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Dear Joesphan,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as insuffienct amenities/furniture, unpleasant smoky odors and issue with the floor among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hi Matt,Thank you for sharing your concerns with us. I am disappointed that you found our rooms to be filthy. While our goal is to deliver a comfortable and clean accommodations for all guests, it appears we fell short with you. Please know that your voice is of tremendous importance to us, the team will be reviewing your comments in an effort to confront the issues that you mentioned to ensure that no guest has this experience in the future. Thank you for choosing HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear Natasa,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and the property not meeting your full expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear Cheyenne,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with your reservation and billing. I will be sharing your comments with management.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Margarita,Your review of the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Thank you, Deric, for telling us about your stay at the HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway. I am glad everything was great for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Yesenia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - BLACK CANYON HIGHWAY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist