Dear Tim, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our location and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Glenn, We sincerely appreciate you choosing us at Extended Stay America and kindly providing valuable feedback. We are pleased to hear that, although there were a couple of minor concerns, your overall experience with us was satisfactory. Your feedback is highly valued by our team as it assists us in enhancing our services and ensuring that our guests receive exceptional experiences. Having you as our guest was genuinely delightful, and we eagerly anticipate your next visit.Sincerely,Hotel Management

Dear antonette, Thank you for staying with us and reviewing your experience. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. Also, please note that to maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Kimberly, Thank you for taking the time to post your review. We appreciate your feedback and apologize for the cleanliness issues you encountered during your stay. Rest assured, we're taking immediate action to address these concerns and ensure a higher standard of cleanliness going forward. We're committed to making necessary updates and improvements to enhance the overall guest experience. Your comments are valuable to us, and we're grateful for your constructive criticism. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable stay. Thank you for your understanding, and we wish you safe travels ahead.Sincerely,Hotel Management

Dear Kristin, We sincerely apologize for the cleanliness issue you encountered during your visit. This does not meet our standards, and we regret any inconvenience caused. Your feedback is valuable, and we will address this matter with our housekeeping team to ensure a more thorough cleaning in the future. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide an improved and more enjoyable stay in the future. Your comfort is our priority, and we appreciate your understanding.Sincerely,Hotel Management

Dear Ruben, We sincerely apologize for any negative interactions you experienced with our staff. Providing exceptional service is paramount to us, and we regret any lapses in professionalism or courtesy you encountered. Your feedback is invaluable, and we will address it internally to ensure our team delivers the high level of service our guests expect and deserve. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management

Dear Daniel, Thank you for choosing us and for sharing your comments. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again.We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Matthew, We deeply regret the unsatisfactory experience you encountered during your recent stay. Your feedback is concerning, and we sincerely apologize for any discomfort caused by the odor and pests. Maintaining a clean and comfortable environment is paramount to us, and we will conduct a thorough investigation and remediation to avoid any recurrences. We understand the importance of a restful stay and apologize for failing to meet your expectations. We value your patronage and hope to have the opportunity to restore your trust in us in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Beth, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

Dear Julie, We regularly receive high praise for our dedicated team, and we are pleased their service was a highlight of your stay. Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Robin, Thank you for being our guest and for taking the time to review your experience. It's so nice to know you found your room comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Alfreda, Thank you for choosing Extended Stay America and sharing your review. It is gratifying to read that you had a positive experience with our staff. However, we apologize for any shortcomings in our housekeeping service, particularly regarding the cleanliness of the bathroom and bathtub. Your comments are valuable, and we will address this issue with our housekeeping team to ensure improvements. We value your input and hope to have the opportunity to provide a more satisfactory experience during any future visits.Sincerely,Hotel Management

Dear Debbie , Thank you for taking the time to write a review about your recent stay. We are disappointed to learn about the inconvenience you faced due to the unavailability of kitchen items and the animal smell. We will address this matter with our housekeeping staff to ensure that it does not happen again. Further, please know for future visits, our front desk is available around the clock to help make you as comfortable as possible and address these types of concerns. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Carmen, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments serve as the encouragement pill for the entire team. Please revisit us for another exciting stay at this perfect location..Sincerely,Hotel Management

Dear Alison, We appreciate your feedback about your stay, and we're glad to hear you found the cleanliness to your satisfaction. We aim to provide a clean and comfortable environment for our guests. We're sorry to hear about the discomfort you experienced with the bed and pillows. Your input helps us work towards improving our guests' overall experience. We hope to have the opportunity to serve you better on your future visits.Sincerely,Hotel Management

Dear Troyce, Thank you for choosing us. We are sorry for the inconvenience caused to you in the room. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team was always available to help you. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Dylan, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean, comfortable accommodations very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Ronald, Thank you for choosing us and sharing your feedback. We're delighted to hear that you found Extended Stay America clean and experienced, friendly staff during your stay. Your positive feedback is appreciated, and we look forward to hosting you again for another pleasant visit. Thank you for your kind words.Sincerely,Hotel Management

Dear Joseph, We appreciate you taking the time to leave your generous review regarding your recent visit to Extended Stay America. We are glad your overall stay was pleasant. Your feedback is essential to us; we have noted your observations and will share them with the team. We appreciate your patronage and hope that we will host you again in the future.Sincerely,Hotel Management

Dear Terrie, Thank you for staying with us. We are glad you had a pleasant stay overall and liked our hospitality. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Frank, We are delighted you enjoyed your time with us and that our hotel met your expectations. Our topmost priority is providing exceptional service and ensuring a memorable stay for all our guests, and your positive rating has genuinely made our day. We have noted your feedback regarding the breakfast and will share it with our food and beverage team. It was our pleasure to have you as our guest, and we look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Janet, Thank you for sharing your experience. We're glad our location and pricing met your needs. However, we apologize for any disappointment regarding the room's amenities and maintenance. Your feedback is important, and we'll review this with our team to enhance our offerings. We appreciate your insights and hope to have the opportunity to host you again, providing a more comfortable stay in the future.Sincerely,Hotel Management

Dear Brian, Thank you for staying with us along with your son. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We are also sorry for any inconvenience you may have faced during breakfast. Your feedback is valuable to us, and we assure you that we will take steps to improve the quality of our breakfast service. We believe our guests deserve the best possible start to their day and are committed to making that happen. We appreciate your suggestions and assure you that we will continue to work towards enhancing our services. Sincerely,Hotel Management

Dear Guest, We apologize for the experience you had during check-in. Guest satisfaction is important to us, and we regret that your interaction with our staff fell short of our usual standards. Your feedback is valuable, and we will address this to ensure a more welcoming experience for our guests in the future. We hope you'll consider giving us another chance in the future to provide you with a more pleasant stay. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Lauren, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your comments are valuable to us, and we assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.Sincerely,Hotel Management

Dear SETH, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management