Ratings based on 216 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
What a dirty place!!!Posted Nov 17, 2013
Pros: The fact that it was close to old town scottsdale>
Cons: The place needs to be clean. Sheets and place should at least be clean when you check in, sheesh!
Location: Close to the Scottsdale nightlife>
I could not believe that the bed had tons (I mean tons) of hair in the sheets. when I confronted the male teenage desk attendant he said, "We ran out of sheets, but the top sheet is clean." wow!!! the Garbage can under the sink was full and stunk up the room. The shower and the bathroom sink both would back up with water. Over all a dump.
Jan 22, 2013 by Manager
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the level of cleanliness in your room upon arrival. As this hotel’s manager, I can assure you that our cleaning procedures include changing sheets each time a guest checks out of the hotel. Cleanliness is a priority for our team, so I will make sure we continue to uphold our company's high standards by improving our cleaning procedures overall. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
for Business Travelersby A verified traveler
Convenient location- clean, just what was neededPosted Nov 16, 2013
Location: downtown Scottsdale - everything!!!
for Everyoneby lola from canada
Convenient locationPosted Nov 11, 2013
for Everyoneby Mary from Joliet, IL
Quiet hotel close to Old Town attractionsPosted Oct 31, 2013
Pros: A great value for the price!
Cons: The bathroom sink drain was very slow - it needed to be cleaned out.
The room was clean and quiet; the bed was very comfortable. The kitchen included a full-size refrigerator with freezer compartment, kitchen sink and 2-burner stovetop with exhaust fan, countertop and cupboards, an island table for two, as well as a microwave, coffee pot, toaster, kitchen utensils and dishes for two people. The bathroom included a tub/shower with good water pressure, as well as a large countertop. I stayed three nights. All of the desk clerks were pleasant and helpful.
Jan 1, 2013 by Manager
Mary - Thank you so much for sharing your experience with us. We appreciate you letting us know that the sink drain in your room was slow. We are sorry for this issue, but are happy to read that we provided you with a clean and comfortable room overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
for Personal Eventby A verified traveler
Posted Aug 7, 2013 on Hotels.com
for Personal Eventby A verified traveler from Payson, AZ
Posted Jun 26, 2013 on Hotels.com
second time staying at this location. No frills, good location, comfortable room. Parking is tight if you have a large vehicle.
Recommendedby A verified traveler
It was OKPosted May 27, 2013 on Hotels.com
Me and my husband stayed here for our anniversary. The room that we saw on the website and the room that we got were 2 completely different things. When we got to the room we found out our remote didnt work and when we asked the girl at the front desk about it she said that she couldnt do anything about it but that we could go buy batteries at the walgreens down the street. Overall it wasnt the best experience i've had in a hotel. the only good thing was how close it was to the places we were interested in.
Posted May 20, 2013 on Hotels.com
for Overnight Stay Before Destinationby HB from MT
Basic no-frills facilityPosted May 20, 2013 on Hotels.com
This is a basic no-frills hotel. Room was comfortable. The first rrom we were assigned had a problem with the air conditioning and electrical outlets. We were promptly moved to a different room. VERY friendly staff. Near Old Town Scottsdale but it is a bit of a walk.
for Everyoneby Peg
Huge disappointment in Extended Stay AmericaPosted May 17, 2013
Cons: Everything - especially bathroom maintenance. Disgusting.
Filthy bathroom, main room in state of disrepair; no response to two complaints, one of them in writing. Complete fail on all levels.
Jan 30, 2013 by Manager
Peg - I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your room had maintenance and cleanliness issues. Your comments were reviewed by the staff, and we will follow up with the front desk and housekeepers to make sure it is not repeated. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.