Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Prescott, AZ

Nice place to stay in

Posted Apr 13, 2015
My friends and I really enjoyed our one night stay here, everything was good as far as I remember. I would definitely recommend staying here.
3 out of 5
by A verified travelerfrom Whittier, CA

Good location for Diablo Stadium, not much else

Posted Mar 30, 2015
Fast easy check-in when we arrived late Thursday/early Friday morning. Had the handicap accessible room which was fine however we could not figure out how to lock the sliding bathroom door and the room smelled like carpet that had been wet and dried. Continental breakfast was standard but clean. Easy fast check-out after our 3 night stay which was pleasant as we were in a rush. Location was fair. We were in town for Angels Spring Training so this hotel was an easy drive to and from the stadium which was nice. Didn't find much within walking distance but a lot is just a short drive away.
Comment from Hotel Management
Apr 1, 2015 by Tim O., General Manager, Hotel Management
Thank you very much for your feedback. I apologize for the fact you were placed in an accessible room for your stay. Due to Major League Baseball Spring Training, our hotel was at full capacity which necessitates the use of our accessible rooms for some guests. We appreciate your feedback regarding the room and have forwarded your comments to the appropriate departments within the hotel for follow up. Thanks for staying with us! We hope to have you as our guest again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Posted Mar 1, 2015
Pros: Shuttle service was superb.
Excellent staff. Great place to get close to PHX for a 4:15 am departure.
4 out of 5
Recommended
for Everyone
by A verified traveler

Airport convenience

Posted Feb 10, 2015
A bit more than I wanted to pay for 1 night pre flight but with wifi, breakfast and shuttle included not a bad value. I did not want to be on a back street in a questionable area so this worked well. Limited resturants but Hilton and Denny's virtually next door. Staff friendly, room spacious and clean
2 out of 5
by A verified traveler

Posted Feb 8, 2015
We book the hotel for the weekend and We add one more nghit before we arrived And was trying to work with the hotel to Cancel one of the nghit afther we left on Monday but the hotel will not agreed and said that was book with Expedia and this My problem to deal with Exspedia ,even I add one more nghit they will not cancel the Last nghit and I was charge for exstea nghit That I did not uesd ,the hotel Stuff were very hard to work with it. I spend all must $1800 over this hotel this Weekend and they still where not nice the Last nghit was way over the superball Weekend and they still take advanced of thier gust
Comment from Hotel Management
Mar 6, 2015 by Timothy, Hotel Management
Thank you very much for choosing to stay with us during Super Bowl XLIX! I appreciate your comments and hope we were able to resolve some of your concerns by allowing you to cancel one of your two non-refundable reservations with no cancellation fee. During special events such as the Super Bowl, reservations such as yours often have certain terms and conditions such as no cancellations, changes, or refunds which are disclosed during the booking process. I apologize for any inconvenience you experienced as a result of these policies. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
Comment from Hotel Management
Mar 6, 2015 by Timothy, Hotel Management
Thank you very much for choosing to stay with us during Super Bowl XLIX! I appreciate your comments and hope we were able to resolve some of your concerns by allowing you to cancel one of your two non-refundable reservations with no cancellation fee. During special events such as the Super Bowl, reservations such as yours often have certain terms and conditions such as no cancellations, changes, or refunds which are disclosed during the booking process. I apologize for any inconvenience you experienced as a result of these policies. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
Comment from Hotel Management
Mar 6, 2015 by Timothy, Hotel Management
Thank you very much for choosing to stay with us during Super Bowl XLIX! I appreciate your comments and hope we were able to resolve some of your concerns by allowing you to cancel one of your two non-refundable reservations with no cancellation fee. During special events such as the Super Bowl, reservations such as yours often have certain terms and conditions such as no cancellations, changes, or refunds which are disclosed during the booking process. I apologize for any inconvenience you experienced as a result of these policies. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
Comment from Hotel Management
Mar 6, 2015 by Timothy, Hotel Management
Thank you very much for choosing to stay with us during Super Bowl XLIX! I appreciate your comments and hope we were able to resolve some of your concerns by allowing you to cancel one of your two non-refundable reservations with no cancellation fee. During special events such as the Super Bowl, reservations such as yours often have certain terms and conditions such as no cancellations, changes, or refunds which are disclosed during the booking process. I apologize for any inconvenience you experienced as a result of these policies. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 12, 2015
The room was very comfortable, and the staff was very accomodating
4 out of 5
Recommended
for Families
by Douglasfrom Seattle

Overnight stay between air travel

Posted Jan 9, 2015 on Hotels.com
Convenient shuttle service to and from airport. No dinner restaurant
5 out of 5
Recommended
for Families
by Joyce I.from Calgary, AB

They listened and cared.

Posted Jan 7, 2015 on Hotels.com
Even though there was mix up with the shuttle service, the concierge made it right. I was very pleased with their consideration.
5 out of 5
Recommended
for Families
by A verified traveler

Best hotel we stayed in on our Arizona adventure

Posted Jan 7, 2015 on Hotels.com
The staff was very helpful and welcoming. Enjoyed the breakfast and the shuttle was very helpful
4 out of 5
Recommended
for Couples
by Nadiafrom Springfield

Last minute

Posted Dec 29, 2014 on Hotels.com
This was a last minute booking due to missing flight. The staff was extremely pleasant.