Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Canada

One night stand

Posted Apr 27, 2015
Cons: The breakfast area. There is lots of food but the quality could be improved. Also more day beds would be useful.
Overall pleasant. It is not the type of hotel I would stay at for a long duration. An overnight stay to catch an early morning flight the next day or late arrival check-in to ensure a head start for a vacation at a resort the next day is how I would rate this particular hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa, canada

The handicapped room

Posted Apr 27, 2015
We reserved through Expedia. We were disappointed that the Marriott does not recognize their members when they reserve through third parties like Expedia. It would be useful if this information would have been made available at the time of our reservation with Expedia. Also, the only room that was made available to us was the handicapped room. One would think that they would want to keep it for someone who is actually handicapped. we also asked for a roll away bed for our daughter. They indicated that they only had one available for the entire hotel and it was already taken. We had to sleep three in a king bed. Breakfast is not great but will do. If you need a hotel for an overnight stay to catch an early morning flight it will do, but no longer. The pool, while we did not use it, it was small. Basically twice the size of a hot tub.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Prescott, AZ

Nice place to stay in

Posted Apr 13, 2015
My friends and I really enjoyed our one night stay here, everything was good as far as I remember. I would definitely recommend staying here.
3 out of 5
by A verified travelerfrom Whittier, CA

Good location for Diablo Stadium, not much else

Posted Mar 30, 2015
Fast easy check-in when we arrived late Thursday/early Friday morning. Had the handicap accessible room which was fine however we could not figure out how to lock the sliding bathroom door and the room smelled like carpet that had been wet and dried. Continental breakfast was standard but clean. Easy fast check-out after our 3 night stay which was pleasant as we were in a rush. Location was fair. We were in town for Angels Spring Training so this hotel was an easy drive to and from the stadium which was nice. Didn't find much within walking distance but a lot is just a short drive away.
Comment from Hotel Management
Apr 1, 2015 by Tim O., General Manager, Hotel Management
Thank you very much for your feedback. I apologize for the fact you were placed in an accessible room for your stay. Due to Major League Baseball Spring Training, our hotel was at full capacity which necessitates the use of our accessible rooms for some guests. We appreciate your feedback regarding the room and have forwarded your comments to the appropriate departments within the hotel for follow up. Thanks for staying with us! We hope to have you as our guest again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Posted Mar 1, 2015
Pros: Shuttle service was superb.
Excellent staff. Great place to get close to PHX for a 4:15 am departure.
3 out of 5
Recommended
for Families
by A verified traveler

Soccer tournament stay

Posted Feb 18, 2015 on Hotels.com
My son and I stayed for a soccer tournament. It was convenient to the airport. The room had a moldy smell. I think it came from the air conditioner. It was an ok room but did not have roll aways.
Comment from Hotel Management
May 2, 2015 by Tim, Hotel Management
Thank you very much for staying with us! I'm sorry to hear of the challenge you experienced with room odor. We have shared your comments with the appropriate hotel team to correct any issues and ensure this is an isolated incident. Regretfully we do not offer roll away beds for our hotel, as we have larger suites available for parties who may need some additional space. Please feel free to inquire with us about an upgrade to a suite during you next stay with us. We appreciate your business and hope to have you as our guest again soon. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
4 out of 5
Recommended
for Everyone
by A verified traveler

Airport convenience

Posted Feb 10, 2015
A bit more than I wanted to pay for 1 night pre flight but with wifi, breakfast and shuttle included not a bad value. I did not want to be on a back street in a questionable area so this worked well. Limited resturants but Hilton and Denny's virtually next door. Staff friendly, room spacious and clean
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Feb 9, 2015 on Hotels.com
2 out of 5
by A verified traveler

Posted Feb 8, 2015
We book the hotel for the weekend and We add one more nghit before we arrived And was trying to work with the hotel to Cancel one of the nghit afther we left on Monday but the hotel will not agreed and said that was book with Expedia and this My problem to deal with Exspedia ,even I add one more nghit they will not cancel the Last nghit and I was charge for exstea nghit That I did not uesd ,the hotel Stuff were very hard to work with it. I spend all must $1800 over this hotel this Weekend and they still where not nice the Last nghit was way over the superball Weekend and they still take advanced of thier gust
Comment from Hotel Management
Mar 6, 2015 by Timothy, Hotel Management
Thank you very much for choosing to stay with us during Super Bowl XLIX! I appreciate your comments and hope we were able to resolve some of your concerns by allowing you to cancel one of your two non-refundable reservations with no cancellation fee. During special events such as the Super Bowl, reservations such as yours often have certain terms and conditions such as no cancellations, changes, or refunds which are disclosed during the booking process. I apologize for any inconvenience you experienced as a result of these policies. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
Comment from Hotel Management
Mar 6, 2015 by Timothy, Hotel Management
Thank you very much for choosing to stay with us during Super Bowl XLIX! I appreciate your comments and hope we were able to resolve some of your concerns by allowing you to cancel one of your two non-refundable reservations with no cancellation fee. During special events such as the Super Bowl, reservations such as yours often have certain terms and conditions such as no cancellations, changes, or refunds which are disclosed during the booking process. I apologize for any inconvenience you experienced as a result of these policies. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
Comment from Hotel Management
Mar 6, 2015 by Timothy, Hotel Management
Thank you very much for choosing to stay with us during Super Bowl XLIX! I appreciate your comments and hope we were able to resolve some of your concerns by allowing you to cancel one of your two non-refundable reservations with no cancellation fee. During special events such as the Super Bowl, reservations such as yours often have certain terms and conditions such as no cancellations, changes, or refunds which are disclosed during the booking process. I apologize for any inconvenience you experienced as a result of these policies. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
Comment from Hotel Management
Mar 6, 2015 by Timothy, Hotel Management
Thank you very much for choosing to stay with us during Super Bowl XLIX! I appreciate your comments and hope we were able to resolve some of your concerns by allowing you to cancel one of your two non-refundable reservations with no cancellation fee. During special events such as the Super Bowl, reservations such as yours often have certain terms and conditions such as no cancellations, changes, or refunds which are disclosed during the booking process. I apologize for any inconvenience you experienced as a result of these policies. Warm Regards, Tim O'Regan General Manager Fairfield Inn & Suites Phoenix Airport
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 12, 2015
The room was very comfortable, and the staff was very accomodating