Ratings based on 296 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Scratch from Boston, Ma

Centrally Located and Pleasing to the Eye

Posted Mar 13, 2014
Pros: Most of all, I found the staff to be warm, welcoming, and helpful. My room was clean and spacious and good value for the money.
Cons: In my room the easy chair was on the small side and I would suggest putting a pole lamp next to the chair in the corner.
Location: We appreciated the location because of the way Phoenix is laid out. It was also close to our family, so that was a plus for us.
As this was our first visit to Phoenix, I was very happy with the hotel's location. Central Avenue Is ground zero for finding your way around town and I never got lost! The hotel itself was clean and attractive and the staff always made me feel welcome. The breakfast fare was plentiful and filing,though the OJ tasted somewhat watery and the sausage patties were left in oil. Overall, my daughter and I had a blast visiting family and playing tourists in the land of the sun. Thank you, Phoenix.
4 out of 5
Recommended
for Everyone
by A verified traveler

Phoenix KW Convention

Posted Feb 19, 2014
Pros: location and reasonably priced
Cons: inability to stay an additional night was an issue for me
Location: lots
staff and location was great...good breakfast and nice room
5 out of 5
Recommended
for Everyone
by oskie from Monument Valley Utah

Last minute deal

Posted Feb 16, 2014
We were out of options and expedia found us a great deal and the room was excellent, I loved how the bed formed to my body and I was out in seconds, the kids enjoyed breakfast alot. I'll definitely stay again. Thumbs up!
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Daniel from Flagstaff

This traveler left a rating score only Posted Jan 14, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2014
Pros: The breakfast was wonderful. Lots of different choices.
Cons: The room was clean but smelled musty.
5 out of 5
Recommended
for Everyone
by Ka from Lake Havasu City

This traveler left a rating score only Posted Jan 13, 2014
1 out of 5
Recommended
for Business Travelers
by anna from az

not satisfied

Posted Jan 10, 2014 on Hotels.com
Wont stay there again.
4 out of 5
Recommended
by Renato from Palm Springs

New Year 2013

Posted Jan 10, 2014 on Hotels.com
I would have given a high rating because the staff at the front desk were helpful and friendly. However those in housekeeping did a bad job. I asked my room to be cleaned only once in my 4 days stay and they did bad. There was still litter on the floor around. Bad housekeeping service.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 9, 2014 on Hotels.com