Outdoor pool, sun loungers
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Reviews of Hampton Inn Phoenix-Biltmore

2.5 out of 5
Hampton Inn Phoenix-Biltmore
2310 East Highland Avenue, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1001 reviews" "
Rating 8 - Good. 206 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds and lovely place.
Stayed 1 night in Apr 2024

10/10 Excellent

Lucrecia, Freeport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Martha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was perfect for us
Stayed 2 nights in Apr 2024

10/10 Excellent

Guy, Cottage Grove

Stayed 4 nights in Mar 2024

8/10 Good

Sabria

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice large room. Didn’t love the area. Bedding was cumbersome.
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good balance of quality and price.
Stayed 3 nights in Feb 2024

10/10 Excellent

Richanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

john

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

German

Traveled with partner
Liked: Cleanliness

10/10 Excellent

Perry

Stayed 1 night in Jan 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean hotel
We stayed for a few days around New Year and really enjoyed it! The hotel is clean, conveniently located, and pet friendly. All of the staff were super nice and they kept coffee brewed fresh all day. We also enjoyed soaking in the hot tub on cool nights. I liked how safe the neighborhood felt, especially when walking my dog at night.
Stayed 5 nights in Dec 2023

2/10 Terrible

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Elizabeth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Limited housekeeping visits, and yet the moisturizer was empty. There are no towel bars to hang up a towel, yet you are expected to use them several days in a row.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Rita

Stayed 6 nights in Dec 2023

8/10 Good

Ronald, Cottonwood Heights

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property charges Extra for parking. Some rooms at end of hotel had a significant amount of traffic noise. Otherwise the property was very clean, modern, and up-to-date. Breakfast was very good.
Stayed 1 night in Dec 2023

10/10 Excellent

SANDRA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I have stayed out in the central Phoenix area.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

AMALIA

Stayed 2 nights in Dec 2023

10/10 Excellent

John, SEBASTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Oct 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Best hotel we have stayed at in a long time.
Stayed 1 night in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds and clean
Had a nice stay with comfortable beds, clean rooms, free cookies and a decent breakfast. My only suggestion would be to ask for an inside room. We were in a room facing a busy street and could hear the traffic at night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Judith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

James

Liked: Property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable clean
Stayed 1 night in Nov 2023

8/10 Good

Isaac, Las Cruces

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property, close to shopping and dining experiences. Was very pleased with this location.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Shawna

Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

RAFAEL, Orlando

Stayed 1 night in Nov 2023

10/10 Excellent

Raymond, Algonquin

Stayed 6 nights in Nov 2023

10/10 Excellent

Carol L

Stayed 1 night in Nov 2023

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

mersedeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Basic Hotel
Very basic hotel and breakfast. Expected more
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not my top choice, ever again
My room was only cleaned every 3 days for my extended stay; the elevators are horrendous and half the time took me to a different floor and different direction; have of the elevators blocked off for construction; had to take an out of the way path to even try to find the gym with zero signage to guide you; rarely anyone at the front desk to answer questions; I wouldn’t stay here again .
Stayed 9 nights in Oct 2023

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and within easy reach of shops and dining. Highly recommended
Stayed 2 nights in Oct 2023

10/10 Excellent

Allen

Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, was told we could order food until 10pm and called at 930pm for coffee and dessert but no one would answer, I tried calling twice and still no answer.
Stayed 1 night in Sep 2023

10/10 Excellent

Bohdanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Night's Stay
Room was very clean and comfortable. Hotel is in midst of being renovated so part of it were under construction but had no impact to our stay.
Stayed 1 night in Sep 2023

4/10 Poor

Raselle

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
Definitely disappointed. We booked this stay quite a few months in advance and when we arrived the pool and jacuzzi were under construction due to a flood in the building. Had I known I would have canceled and stayed somewhere else. Phoenix is hot and a pool is a must. There is a $10 parking fee that I didn’t know about until arrival, which may be my fault for not reading the fine print but it would have been nice if they offered to at least waive that fee since the pool and jacuzzi were unavailable. The breakfast honestly was not good at all. I won’t stay again.
Stayed 2 nights in Sep 2023