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There was a baseball tournament and hotel was full of noisy rowdy kids and parents who took over the public areas. Breakfast could have used more variety on the hot food for guests who stay more than one day-potatoes, scrambled eggs and rotten sausage patties. Staff were nice. Rooms were clean. Normal motel.
Shower was dirty and floors were filthy. Somebody’s hair filled bar of soap was left in the shower.
Valentino
Stayed 1 night in Mar 2024
6/10 Okay
Michal T
Traveled with partner
Mar 12, 2024
Liked: Cleanliness
Breakfast area very small, had to stand as no chairs were available, some items were not replenished for a long time such as coffee, yogurt etc. Overall disappointing on all levels compared to other locations I used in the past.
Positives- staff was very friendly, lobby was extremely clean, breakfast was plentiful and fresh.
Negatives- pool was nowhere near clean. Its color was grey paint. Hot tub was the same.
The bed was, sorry to say horrible. The pillows were beautifully puffy til you put your head on them then the were pancakes.
Would I stay again, yes but I’d be a lil more less tolerant on the bed for sure
JOHN
Stayed 4 nights in Mar 2024
6/10 Okay
Debra D
Business traveler, Traveled with family
Mar 11, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Towel and toilet paper holders falling out property needs work
This is an older property, but they are upgrading and maintaining it. I liked that it wasn't a huge hotel because it wasn't super busy. The pool, hot tub, and gym are pretty decent, the rooms are comfortable and having complimentary breakfast available in the morning is so convenient. Staff are very nice and parking is great - would totally stay here again.
Older hotel but has easy parking and it's close to many restaurants. Will not stay here again. They did not provide breakfast as advertised. Breakfast was from 6 to 9 but all the food was gone by 8:30 and when we asked about it we were told it was too late. Other guests experienced the same thing. Also, the blind in the room was broken and it took a couple of days to fix it. And they don't refill the shampoo bottles in the room, we didn't have shampoo the entire time. The price was too high for the quality of the hotel.
It was Dirty, loud, TV didn’t work. Called down to ask about it , they said they will send a maintenance person, never did . Asked for clean towels and extra pillows, was told they didn’t have any so had to use dirty towels everyday. I’m not sure how it got a high rating cause this hotel was awful.
Problem with the original room and staff made it easy to move across the hall.
Tom
Stayed 1 night in Jan 2024
Response from Trinity Velazquez - General Manager on Mar 16, 2024
Dear Tom,Thank you for sharing your experience with us. We strive to provide excellent customer service and we are pleased to hear this applied for your stay. Please let us know if there is anything else we can do to make your stay more memorable. Once again, thank you for sharing and we hope to welcome you again soon.
Response from Trinity Velazquez - General Manager on Jan 21, 2024
Dear William,Thank you for choosing to stay with us! We appreciate your kind words and are delighted to hear that you had a wonderful experience. Our team strives to provide exceptional service, and it's rewarding to know that we met your expectations. We look forward to welcoming you back on your next visit.
Staff was great, easy, quite perfect for a weekend stay.
Rachel
Stayed 2 nights in Jan 2024
Response from Trinity Velazquez - General Manager on Jan 21, 2024
Dear Rachel,Thank you for your fantastic review! We're thrilled to hear that you had a great experience during your weekend stay. Our team takes pride in providing excellent service, and it's wonderful to know that you found our staff accommodating. We appreciate your feedback and hope to welcome you back for another perfect weekend getaway soon.
8/10 Good
David Duane, Akron
Traveled with family
Jan 7, 2024
Liked: Cleanliness, amenities
No
David Duane
Stayed 3 nights in Jan 2024
Response from Trinity Velazquez - General Manager on Jan 21, 2024
Thank you for choosing to stay with us! We appreciate your review and are grateful you had a comfortable and enjoyable experience. It was a pleasure hosting you, and we look forward to welcoming you back on your future visits.
10/10 Excellent
Vidal
Jan 7, 2024
Vidal
Stayed 1 night in Jan 2024
Response from Trinity Velazquez - General Manager on Mar 16, 2024
Dear Vidal,Thank you for sharing your recent stay with us. We appreciate all positive feedback and are grateful to hear that we exceeded all expectations. We hope to welcome you back in future travels to the Phoenix/Chandler area.
Everyone was so friendly, the rooms were spotless, the breakfast bar was excellent. They allow pets, which is hard to find places that take pets. I will be staying there again, as we visit often to see my mother in law.
The first night the ac wouldn’t turn off and made loud noises off and on throughout the night. The iron leaked when we used it and there were black stains on the ironing board. The breakfast was great.
They do not service room daily bfast is not really worth it they had eggs and waffles daily some days had sausage. They do not have complimentary coffee or hot water throughout the day. When I asked for our room to be serviced they did it once in our five day stay. I could have gotten better elsewhere for the price point next time will make sure of it.
This hotel was great for being near the outskirts of Chandler. Construction was taking place at the time, so most of the renovations were a little bothersome. Otherwise, great place to stay!
The bathroom sink would not drain at first. I played with the stopper a bit and whatever was blocking it, finally let loose.
Susan
Stayed 1 night in Nov 2023
10/10 Excellent
Bruce
Nov 18, 2023
Bruce
Stayed 1 night in Nov 2023
10/10 Excellent
Bruce, Glendale
Nov 18, 2023
Bruce
Stayed 1 night in Nov 2023
6/10 Okay
Mathew
Nov 13, 2023
Liked: Staff & service
The old air conditioning unit on floor was very loud and kept me awake. Switched rooms once but same thing. Hotel currently being renovated so carpets in hall covered in paper etc.
Good location. Spacious rooms and it‘s very clean.
Brian
Stayed 1 night in Oct 2023
Response from Trinity Velazquez - Assistant General Manager on Nov 8, 2023
Dear Brian,Thank you for taking the time to leave us a review. We appreciate all positive feedback, and we hope to welcome you again in your future travels to Arizona.
10/10 Excellent
Sonia
Nov 6, 2023
Sonia
Stayed 1 night in Sep 2023
Response from Trinity Velazquez - Assistant General Manager on Nov 8, 2023
Dear Sonia,We are pleased to hear that you enjoyed your stay with us. Thank you for taking the opportunity to share your experience and we hope to welcome you back soon.