Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great time... great staff!

Posted May 14, 2015
Pros: The staff was friendly and knowledgeable.
I am from Michigan so when the time change happened, my clock automatically reset, but they did not have a time change! The hotel staff was so nice to open the pool an hour early just so I could enjoy my morning swim!
3 out of 5
by A verified traveler

My second stay, not any better.

Posted Apr 27, 2015
Be prepared to stay in a very dated room, with sub par service. Not worth the high rate. Would not pay anything higher than $99 per night... w/ breakfast included. I recently became an Hilton Honors member, contemplating canceling this service as Hilton has taken a dive.
3 out of 5
by A verified traveler

2 Star hotel...Nice hotel lobby, rooms very date.

Posted Apr 27, 2015
My disapointment started the minute I walked in. The check-in was painfully long, it took over 15mins to finish, which the room had been prepaid by the way so not sure what the delay was. After that, every interaction with the front desk was not the greatest. The biggest dissapointment was the room size and how dated it looked. I'm sure this is the reason that they don't have many room pictures. There were many lower rate hotels in Phoenix, but decided on this one because its a Hilton, big mistake. Overpriced for what you get. I stayed in a King Suite, which had to have been the smallest oldest one ever.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Cons: buffet was tasteless
was able to cancel a room even after receptionist said no hotel mgr ok
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to dowrntown,

Posted Apr 5, 2015
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
The hotel staff was so warm and accommodating ! They were really wonderful!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Mar 23, 2015
Exemplary. That explains it all.. Everyone was very friendly and helpful. Rooms were nice, especially the shower. Of all our travels this was the best shower.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas

The staff was amazing. Room was great,

Posted Mar 16, 2015
Staff was amazibg! Room was great.., very comfirtable. Clerk in gift ship told us about free shuttle service.... Which we used bith days of our convention (fri & sst), saving us time & money!!! We used the hotel amenities several times..., we played pool, swam in the swimming pool, relaxed in the jacuzzi, enjoyed drinks in the bar, shopped in the gift shop. We walked to near-by restaurants each day / evening. Thoroughly enjoyed our stay.
2 out of 5
by A verified traveler

Dirty Bathroom

Posted Mar 13, 2015
Not a bad place but the bathroom cleaning need to be more often, the dirt between the tiles were bad and toilet kept running after it was flushed for 2 days till they got it repaired. The bathtub was very dirty and disguisting even after phoning house keeping .
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2015
Prepare to pay double digits for parking even on weekends