Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Posted Aug 17, 2014
Good location for my visit. Great staff. Clean room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Morgan Hill, CA

Posted Jul 28, 2014
Clean and spacious room, nice and low key restaurant and bar. Definitely would stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingman, AZ

Would absolutely stay again!

Posted Jul 22, 2014
Pros: Amenities, pool, restaurant, lounge.
Cons: More front desk help at check out time. And my room phone was never fixed, even though I was told it would be.
Location: D-Backs, Phoenix Suns, Mavericks, Theater
Took my parents for the night to go to a D-Backs game, and we were all quite pleased with what a nice room we had. The pool was very nice to enjoy after the game! Also, the American Grill had delicious sandwiches & French fries, which we enjoyed for lunch before the game.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, nice and clean

Posted Jul 22, 2014
The hotel was very well kept. Staff was very friendly and happy to help with questions about nearby attractions. Conveniently located next to the light rail, which makes for an easy commute to chase field and mill ave.
5 out of 5
Recommended
for Everyone
by A verified traveler from tscoma. wa

Posted Jun 30, 2014
Great service, great people ! Free shuttle into town . Happy wife happy life !!!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Comfort and Style of a W Hotel at great price!

Posted Jun 27, 2014
Loved this hotel---very clean, quiet, spacious and comfortable! Would definitely recommend to anyone planning a visit to Phoenix!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Jun 23, 2014
Price location people everything was perfect. They even shuttled me to the baseball game no charge and picked me up after the game great service
2 out of 5
by Bob from Phoenix, AZ USA

Like I stepped back in time.

Posted Jun 16, 2014
Pros: Bedding and comfort of the room was quite nice. Big Bathroom. Nice Pool, but small. Hot Tub VERY small.
Cons: Front Desk staff and whoever "cleaned" my room before I arrived. It should never take 30 minutes to check in.
Location: Downtown Phoenix, Midtown Phoenix, Diamondbacks, Phoenix Suns.
First I arrived only to find that it took over 30 minutes to check me in, although I had paid online over an hour before I arrived. Then, the staff waited until she was finished to inform me that I was to park in a garage that was 12 do a night... nothing on Expedia explained this fact. Like other things you'll read later. Then when I did get to my room, I immediately wanted to shower... only to find 3 long black hairs strung around the bathtub. After I reported it to the staff, I stated I only wanted it brought up to the cleaning staff, no visit required. After rinsing the hair out of the tub and wiping it clean, I got in the shower and as soon as I was good and wet a big loud banging on the door from housekeeping. By the time I toweled off and got to the door... GONE! Later that night I noticed room service offered a nice tasting Tortilla Soup for only 5 dollar. Such a deal I thought... only to discover that there is a 3 dollar delivery fee (dude those elevator rides must be rough) and a 15% surcharge for room service. So that 5 dollar Tortilla Soup cost me a total of 13 dollar after a 3 dollar tip to the wait staff. Ridiculous! After retiring for bed at 10:00PM, we were awoken by a jack hammer. Keep in mind this is a 12 story hotel. Nothing should wake you it's so insulated. I called the front desk and asked "Is there a Jack Hammer being operated at 11:00PM? He quickly informed me that "Yes, this is the only time today we could get the job done."
4 out of 5
Recommended
for Business Travelers
by Natisha from Baltimore

Started off rocky

Posted May 31, 2014 on Hotels.com
During my stay there were new trainees that made my first few days a nightmare. I was able to speak with management to resolve my issues. They were extremely cooperative. The hotel is beautiful, rooms are quite comfortable. I will stay there again only if the new people are working at a time when I'm not checking in.
5 out of 5
Recommended
for Everyone
by Roberta from Corpus Christi Tx

Great hotel in downtown Phoenix easily accessed

Posted May 3, 2014
Pros: I liked the roominess of the suite. And the comfort of the bed.
Cons: The wi-fi is iffy in the rooms, and the temperature control could be more modernized.
Location: This hotel is very close to St Joseph Medical Center; and central to a to of the universities.
I loved the staff, who remembered us by name every time we went to the front desk. The hotel room was very comfortable, except the wi-fi which buffered a lot. But there was a business center where we could log on if we needed to. Excellent restaurant with wonderful meals and great wine list.