Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom texas

Business trip -

Posted Mar 16, 2015
Pros: location makes it easy to get to everything
Cons: sprucing up -- getting worn
Location: Everything you need is within minutes -- Target, pharmacy, bookstore, mall and tons of restaurants
Second stay at this hotel for business purposes. Room was not cleaned the first day and overall it seems to hotel is in need of updating. It does appear from signs that updating is happening soon.
Comment from Hotel Management
Mar 18, 2015 by Jeff Trella, Hotel Management
I do apologize for the problems you encountered during your stay and hope you will come back after our renovation to see all the changes we are making to the hotel.
2 out of 5
by A verified travelerfrom SF Bay Area

Dirty and Inept

Posted Mar 14, 2015
Pros: The breakfast buffet is not bad. There is a large variety and plenty of it.
Cons: Service and cleanliness.
Location: This hotel is very close to the freeway and relatively close to the Padres and Mariners park.
We had booked a room with a king bed and pullout sofa for 3 people for 4 nights. At check in we asked if there was a 2 room suite available for upgrade and were told that the room we were booked in was a 2 room suite - we were excited. When we got to the room it was a small dirty room with a pull out sofa bed so we asked if there was an error. They apologized and moved us to a slightly less dirty 2 room suite configured for handicap use. It was awkward but larger so we were again pleased. After 1 night in this room the front desk contacted us and asked us if we could move the next morning because a handicapped person needed this room. They said we could move across the hall to the same sized room which was not configured for handicap use. We said OK. The next morning after we had packed and prepared to move they told us that there was a mistake and there was not a 2 room suite available and they moved us to another small, dirty room with a pullout sofa bed. When we tried to switch to another hotel, they said that they would not provide a refund for the remaining 2 nights so we stayed. The inept service was combined with a very dirty and smelly hotel. There were carpet stains throughout the hotel and stains on all of the furniture. We will not be staying here or at any other Holiday Inn properties again.
Comment from Hotel Management
Mar 16, 2015 by Jeff Trella, Hotel Management
I do apologize for the problems that occurred during your stay. We are going through a full renovation in June and will be making massive changes to the hotel and hope that you would come back to see them.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Canada

Nice,clean & location Is good, close to highway.

Posted Mar 1, 2015
I had enjoyed my short stay. I will stay again very soon with whole family.
Comment from Hotel Management
Mar 16, 2015 by Jeffrey Trella, Hotel Management
I am very happy to hear that you had a great stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Big family gathering

Posted Feb 24, 2015
Pros: The staff were wonderful and very helpful.
22+ family members gathered for a weekend. Most of the fun was had by the pool and breakfast room chatting. The staff was very helpful and accommodating during this great weekend.
Comment from Hotel Management
Mar 16, 2015 by Jeffrey Trella, Hotel Management
We are so glad to hear you enjoyed your stay and hope to see you again soon ion the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte NC

Good Value, Right Location

Posted Feb 24, 2015
Pros: Rate and Location
Cons: Bring in the breakfast buffet person earlier and take responsibility off front desk staff. Plan staffing in line with hotel occupancy
Location: Lots of shopping, dining, proximate to some spring training sites, easy jump off point to go to Wickenburg, Vistancia, other sights
Front Desk staff very pleasant though not really empowered to do too much. They do seem a bit over worked as they multi task from baking cookies, preparing the breakfast buffet, and still trying to check in and check out guests. Several nights of our stay hotel was sold out and the front desk staff were overwhelmed every now and then. Housekeeping staff seem to lack ability to put back the same number of towels they remove ( first 3 days of stay, the cleaner would take out 5 or 6 towels or washcloths and only leave 2-3, leaving us short). Love the location as it is proximate to shopping, dining, and Sun City (for visiting senior citizen relatives). Also very easy to find, being just 2 turns off expressway (101).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chandler, AZ

Posted Feb 12, 2015
My wife and I spent just one night as we went to an event at Westgate. We didn't spend much time there but everything was satisfactory including location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montana

nice hotel close to lots of shopping & restaurants

Posted Feb 9, 2015
Pros: great breakfast, great staff, comfortable beds
Cons: maids should deep-clean the rooms more, and hotel needs some upgrading
Location: lots of good shopping and restaurants, and was close to interstate
The room/hotel was a great price for what we got. The staff was very friendly and accomodating...upgraded us 4 adults to a better room for no reason and no extra charge. Our room was very spacious and homey, with 3 sink areas, separate bedroom and living room areas, microwave, refridgerator, coffee pot, 2 tvs, 2 closets. The beds were very comfortable. The breakfast buffet was very tasty and filling.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2015
Great Hotel very friendly staff, the breakfast is good, big rooms and comfortable bed
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Great hotel

Posted Feb 1, 2015
Was fortunate to book this sweet hotel during the week of Super Bowl and Phoenix Open. Very friendly service. The room was quite and comfortable. We would return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Comfortable and clean!

Posted Feb 1, 2015
Pros: Everything. Clean, comfortable, and friendly staff
Cons: Price, but we came in during the SuperBowl weekend - and the Phoenix Open.
Location: Right next to the hotel is a Cracker Barrel, and a mall less than a mile away. It is also very close to the Cardinals stadium and movie theatres.
The hotel staff were friendly, helpful, and knowledgeable. The rooms were quiet, comfortable, and clean. We had only a short stay for business, but we would come back again when staying in Phoenix. Very nice!