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Reviews of Holiday Inn Express Hotel & Suites Scottsdale - Old Town, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Scottsdale - Old Town, an IHG Hotel
3131 North Scottsdale Road, Scottsdale, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 558 out of 1006 reviews" "
Rating 8 - Good. 291 out of 1006 reviews" "
Rating 6 - Okay. 73 out of 1006 reviews" "
Rating 4 - Poor. 46 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Naim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the staff were really rude and didn’t even want to answer any of our questions. Additionally we booked for 6 whole nights but only got house keeping service and cleaning 1 day which doesn’t make sense We are a family of five and did not get enough towels. Even though this was available for us and already booked we went to a different hotel. 1 of the Lady’s were super nice usually during the evenings but again some staff were pretty rude.
Stayed 6 nights in Apr 2024

6/10 Okay

LAURA

Liked: Property conditions & facilities
Disliked: Staff & service
I was disappointed with my stay here. There was a delay in my 3rd party reservation being populated in the IHG system. Normally that wouldn’t bother me, but I was made to feel inferior by the front desk employee.
Stayed 1 night in Apr 2024

6/10 Okay

Steve

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is dirty and over priced. The front desk was not very friendly. The Funiture is old the bed and pillows wore out. Room smelled mildewy. This hotels needs a update. The entrance door was gross.
Stayed 1 night in Feb 2024

4/10 Poor

Shawna, Cedar Hills

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness
Good Location. Gym: facility & equipment inadequate.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chrstine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, amenities
Nice Pool and Hot Tub
Stayed 2 nights in Mar 2024

6/10 Okay

Jean

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This place needs updates! Sofa springs shot, desk chair mechanism broken, refrigerator appears to be missing one foot, so leans visibly to one side, rooms are dark. Overpriced for what you get. Paid for balcony which was smallest one on property with huge pillar blocking light and view of pool. Overall, poor value.
Stayed 1 night in Mar 2024

8/10 Good

Robert Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Close to old town
Stayed 3 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Sheryl

Traveled with partner
Liked: Staff & service, amenities
It ain’t the Ritz but it’s great for spring training close to the stadium offers breakfast and has a nice pool and hot tub. However, they are soon going to be remodeling it and turning it into a Hilton so there goes one of the few affordable options for spring training, they say it will be open during the remodeling but I’m sure it will be noisy as heck so don’t plan on returning .
Stayed 4 nights in Mar 2024

8/10 Good

Dorene

Traveled with family
Close proximity to Scottsdale Stadium and Old Town
Stayed 3 nights in Feb 2024

10/10 Excellent

Marion

Liked: Amenities
Close to Main Street Old Town.
Stayed 3 nights in Mar 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Maybe could have more breakfast choices
Stayed 3 nights in Feb 2024

6/10 Okay

Ross

Liked: Property conditions & facilities
Most of the staff at the front desk were pleasant and helpful. However we were disappointed that during our 4 nights stay we had no House keeping. We were provided with 3 coffee pods and the inside water container was filthy.
Stayed 4 nights in Feb 2024

10/10 Excellent

Clemente

Stayed 4 nights in Feb 2024

2/10 Terrible

Audrey

Stayed 4 nights in Feb 2024

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Haviva, Hewlett

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nicely located.
Stayed 1 night in Jan 2024

8/10 Good

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to early arrival, I called first thing in the morning and asked for an early check-in. I spoke with a gentleman named Joe, who confirmed that I would be able to check in as of noon. When I arrived at noon, the lady working the reception desk seemed uninterested in helping me and told me to come back at 3 PM. She was not customer service focused.
Stayed 2 nights in Jan 2024

8/10 Good

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee that greeted us when we checked in was awesome. She was so pleasant and it so so appreciated after a long day of travel.
Stayed 2 nights in Jan 2024

2/10 Terrible

Natalie

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and updated. The only complaint is the pillows. Too squishy.
Stayed 3 nights in Jan 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice suite with separate living room. Good value for Scottsdale.
Stayed 2 nights in Jan 2024

8/10 Good

Britt, Austin

Business traveler
Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Gene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Marla

Stayed 1 night in Jan 2024

10/10 Excellent

Carolyn

Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas vacation
Really liked the location. - close to Old Town but cheaper than other hotels in the area. Breakfast was great. Rooms are large with separate sitting area from bedroom. The noise barrier however is poor - could hear the people walking every step above us - very squeaky floors. Disappointed that the pool was out for service for the duration of our stay (4 days). Overall an enjoyable stay.
Stayed 4 nights in Dec 2023

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Bonnie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Drew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place !
Stayed 3 nights in Dec 2023

10/10 Excellent

Scott

Stayed 1 night in Dec 2023

8/10 Good

CATHY, TUCSON

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was even more than we expected, and the location was great. Free breakfast was an added plus. We would not hesitate to stay there again, or to recommend it to friends.
Stayed 3 nights in Dec 2023

10/10 Excellent

yifan

Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Business traveler
Liked: Amenities

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A+
Easy access and location. Eat Old Town Scottsdale. It served as a great home base for our stay over Thanksgiving.
Stayed 4 nights in Nov 2023

2/10 Terrible

David, Upland

Stayed 3 nights in Dec 2023

2/10 Terrible

James

Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, nice rooms, friendly staff, and great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a good hotel near old town Scottsdale. Easy walk to the center of shopping, bars, and restaurants.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always clean when i stay,friendly staff and quiet for a hotel that close to uptown.
Stayed 1 night in Nov 2023

8/10 Good

FIORELLA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy room 145
Room 145 is in a very noisy location. Maids room next door and this morning can hear all kinds of noise outside like rolling carts. Room very nice, but too noisy
Stayed 1 night in Nov 2023