Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, PA

Better than expected!

Posted Apr 2, 2015
Pros: Exceptional service, clean comfortable rooms, excellent coffee and breakfast. Pool area unique and beautiful! The people who work there are the best
Cons: New TV in lounge area. Has a few lines in it.
Location: Easy to find, Cabela's across the street. Close to Tanger Outlets and many restaurants. And very close to our baby grandaughter!
Never stayed at Holiday Inn Express before and was pleasantly surprised. Every employee we had interaction with was exemplary. And the others never failed to smile and greet us. We has a small problem with air conditioner noise and maintenance was there in minutes. Room 221 was the end of the hall with no door room across and was very quiet. Beds, linens and pillows (king size, 2 firm, 2 soft) were clean and comfy. Bathroom had large vanity and great water pressure. Only lacked a Lazy Boy for Hubby but he was satisfied with chair and large otterman. Breakfast was fantastic...scrambled and boiled eggs, cheese omelets, oatmeal, muffins, 4 kinds of cereal, yogurt, several kinds of fresh fruit and a pancake machine! Two happy ladies to clean and keep stocked made breakfast a pleasure! If you are a baseball fan you could meet many players as it was spring training. I called the day before arriving as I had noticed refrigerator was not mentioned and Cynthia said she would do her best to get us one but none were available at that time. We arrived on a flight at 9am and check in is 3. Check out is 12 noon. Cynthia got us into our room at 1 and happily a refrigerator arrived within ten minutes. We have stayed in many hotels, very expensive ones, and I don't remember ever having a more pleasant stay! The pool and hot tub area is amazing! It even has a lovely waterfall and grills! We recieved directions to any place we asked. We will be staying here on our next trip!
Comment from Hotel Management
Apr 6, 2015 by Alisha Wall, Hotel Management
Dear Jerri, Thank you so much for taking the time to tell us about your recent stay. We are so glad to hear that you had such a wonderful stay and that our staff was able to make you feel at home. We hope you are a Holiday Inn Express guest for life! :) We look forward to serving you again when you are in the Glendale, AZ area. Thank you again for your time! Sincerely, Alisha Wall General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix AZ

It was very comfortable and the staff was great!

Posted Mar 24, 2015
Everyone was friendly and concerned about our satisfaction.
Comment from Hotel Management
Mar 29, 2015 by Alisha Wall, Hotel Management
Dear Melanie, Thank you so much for taking the time to give us your feedback on your stay. We are so glad you enjoyed your time with us and look forward to serving you again in the future. Sincerely, Alisha Wall General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom arizona

Close to concert venue

Posted Mar 7, 2015
Pros: Close to lots of stuff
Location: Cabela'S, west gate center, tanger outlets, ak-chin pavilion, cardinals stadium.
was super close to concert and very quiet. Is kinda hidden but easy to find. Men liked that cabelas was right there
Comment from Hotel Management
Mar 16, 2015 by Oscar, Hotel Management
Dear Norie, Thank you for choosing Holiday Inn Express & Suites Phoenix-Glendale! We appreciate your business and we look forward to serving you again next time you're in Glendale, AZ. Sincerely, Management and Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Altoona,Wi

Hotel Staff

Posted Feb 22, 2015
Pros: STAFF, cleanliness and location.
I can not say enough good things about the staff at this oh so clean hotel. The minute we walked through the front door we were greeted by a pleasant young lady by the name of Dahlis who went out of her way to relocate us to a more convenient location closer to the door and the pool because I had broken my ankle after making reservations. Cynthia was another sweet young lady that followed through with the request and every day was so cheerful and pleasant. Then, there was Jeremy the shuttle driver. What can I say...cheerful, polite and great sence of humor. These are the three that stuck out, but every staff member was very pleasant.
Comment from Hotel Management
Mar 16, 2015 by Oscar, Hotel Management
On behalf of the entire team at Holiday Inn Express & Suites, we would like to "Thank you" for choosing to stay with us. I'm sorry to hear about your ankle. Hopefully it has gotten better. I appreciate your kind words about Dalis, Cynthia, and Jeremy. We are very lucky to have them on our team and it makes me proud to receive such great comments about them. We appreciate your business and we look forward to having the privilege of serving you again in the future. Sincerely, Oscar U
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2015
We found the hotel & staff to be very helpful with local information. Next tiime we are in town this will be our hotel of choice.
Comment from Hotel Management
Jan 23, 2015 by Oscar U, Hotel Management
Thank you for choosing to stay at the Holiday Inn Express & Suites Phoenix-Glendale! We appreciate your business. See you next time. Sincerely, Management and Team
5 out of 5
Recommended
for Couples
by Richardfrom tucson az

great hotel great friendly service

Posted Jan 18, 2015 on Hotels.com
i ve stayed here because its close to the places around i need to be and also close to the sports arena as well as the cabelas store an the eaterys around the area
Comment from Hotel Management
Mar 28, 2015 by Oscar U, Hotel Management
Dear Richard, Thank you for choosing to stay at the Holiday Inn Express & Suites in Glendale Arizona! We're glad to hear you enjoyed your stay with us. See you next time. Sincerely, Management and Team
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice place to stay

Posted Jan 14, 2015 on Hotels.com
Very good. Next to Cabelas and close to sports complex
Comment from Hotel Management
Mar 21, 2015 by Oscar U, Hotel Management
Thank you for choosing to stay at Holiday Inn Express and for the 5 star review. We're happy to hear you enjoyed our location across the street from Cabelas and near the Gila River Arena and UOP stadium. We appreciate you business and we hope to have the privilege of serving you again next time you're in the area. Sincerely, Management and Team
5 out of 5
Recommended
for Business Travelers
by Timothyfrom Nashville, TN

Great Stay!

Posted Jan 6, 2015 on Hotels.com
Couldn't have asked for more.
Comment from Hotel Management
Mar 14, 2015 by Oscar U, Hotel Management
On behalf of the entire team at Holiday Inn Express & Suites Phoenix-Glendale, we would like to "Thank you" for choosing to stay with us! We appreciate your business and we are happy to hear you had a great stay. See you next time. Sincerely, Management and Team
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2015 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
Clean quiet comfort. Breakfast was great and fresh.
Comment from Hotel Management
Jan 10, 2015 by Oscar U, Hotel Management
Thank you for choosing to stay at Holiday Inn Express & Suites Phoenix-Glendale! We are happy to hear you had a great stay and enjoyed our breakfast. See you next time. Sincerely, Management and Team