Ratings based on 206 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Sep 9, 2014
Pros: Having Breakfast ready when we went downstairs. It was very good!
Picked up our grandson and had a great time.. Went to breakfast, went swimming, then off to do various things in the neighborhood that our grandson wanted to do. "MAIN EVENT" - what a place for kids, wow!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hermosillo, Mexico

Nice place to stay

Posted Aug 4, 2014
Pros: good Breakfast!!
Cons: CONS Elevator and halls not cold during my visit on August, curtains too short that allow sun morning ligth to shine to early
Location: GOOD his hotel is near to the Premium Outlet, great place to shop.
I always use this hotel for a quick trip to Phoenix, price is good and a like the location since is too close of the shopping mall.s
2 out of 5
by A verified traveler

Posted Aug 2, 2014
Some what frustrating. We had to have our rooms keys reset 3 times and the new ones still didn't work. We were on the 3rd floor and the AC wasn't working in the hall. The room itself was nice and clean, staff very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Always a good stay

Posted Jul 13, 2014
Pros: It's always clean and the staff is always courteous.
I have been coming to this hotel for years and plan to continue. The location is great as well as walking distance to a Cracker Barrel for great food anytime.
Comment from Hotel Management
Jul 30, 2014 by Ollie, Hotel Management
Thank you for sharing your experience after your recent stay with us. We are happy you enjoyed your stay. Your positive review is important to us as we strive to provide a memorable experience to all of our guests. We look forward to welcoming you back in the near furture. Best Regards Ollie Smith General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix arizona

nice close to freeways

Posted Jul 12, 2014
Pros: close to freeway and had breakfast
Cons: nothing
Location: lots of places to eat and close to the mall and casino.
We had a lot of places nearby for dinner. We went shopping at the mall outside the casino and then at nite we went to the casino for music and a little gambling. Very close to the hotel this was wonderful and the next morning close to the freeway to head back to Tucson.
Comment from Hotel Management
Jul 30, 2014 by Ollie, Hotel Management
Thank you for sharing your reveiw. Your comments will be shared with all the team members. We look forward to welcome you back to our hotel in the near future. Sincerely, Ollie Smith General Manager
3 out of 5
by A verified traveler

Posted Jun 16, 2014
Pros: swimming pool for my kids
Cons: Have a/c units at least running in each room so the unit doesn't have to take forever to make a room comfortable.
The hotel was OK except it was hot. Coming from the mountains I was so uncomfortable in my room. When first arriving to my room the a/c unit was off and the outside temp. was 108. The hotel also didn't have their a/c what felt like below 85. My kids and I had such a hard time sleeping because we were so hot. I had to drive myself and kids on a 3hr+ trip home the next day and I was really struggling to make it all the way. Had to stop a few times. My stay was not worth what I paid for in room. Very disappointing!
4 out of 5
Recommended
by Sofia from Sweet

A nice pit stop on the way to LA

Posted Jun 9, 2014 on Hotels.com
It was fine. Nothing special. Just a place to lay my head on my long drive from FL to CA
Comment from Hotel Management
Jul 30, 2014 by Ollie, Hotel Management
Thank you for sharing your review with us. We look forward to welcome you back to our hotel . Best Regards Ollie GM
5 out of 5
Recommended
by robert from stockton

good location and great staff

Posted Jun 3, 2014 on Hotels.com
good location and friendly staff. rooms were very clean and safe. breakfast was good each morning
Comment from Hotel Management
Jul 30, 2014 by Ollie, Hotel Management
Thank ;you for sharing your experiences about your recent stay with us. We are happy you enjoyed your stay with us. I have shared your positive comments with the team members. It is important to us as we strive to provide excellent customer service to all of our guests. Sincerely, Ollie Smith General Manager
5 out of 5
Recommended
for Everyone
by Phoenix Visitor from Massachusetts

Good value; comfortable room

Posted Jun 1, 2014
The staff was friendly and helpful; the room was spotless and comfortable; and it was a good value.
Comment from Hotel Management
Jul 30, 2014 by Ollie, Hotel Management
We are happy that you enjoyed your stay and services at our hotel. Thank you for taking the time to share your experience. We look forward to welcome you back to our hotel in near future. Best Regards. Ollie Smith General Manager
5 out of 5
Recommended
for Personal Event
by helena from sao paulo

good stuff

Posted May 28, 2014 on Hotels.com
Good holiday inn standards. Internet slow. Service great. Great pool and great location.
Comment from Hotel Management
Aug 2, 2014 by Ollie, Hotel Management
Good afternoon, Thanks so much for your review and feedback of our hotel. We greatly appreciate you staying with us and look forward to welcoiming you back in the near future! Sincerely, The Staff at Holiday Inn Express & Suites, Phoenix/Chandler