Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hermosillo, Mexico

Nice place to stay

Posted Aug 4, 2014
Pros: good Breakfast!!
Cons: CONS Elevator and halls not cold during my visit on August, curtains too short that allow sun morning ligth to shine to early
Location: GOOD his hotel is near to the Premium Outlet, great place to shop.
I always use this hotel for a quick trip to Phoenix, price is good and a like the location since is too close of the shopping mall.s
2 out of 5
by A verified traveler

Posted Aug 2, 2014
Some what frustrating. We had to have our rooms keys reset 3 times and the new ones still didn't work. We were on the 3rd floor and the AC wasn't working in the hall. The room itself was nice and clean, staff very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Always a good stay

Posted Jul 13, 2014
Pros: It's always clean and the staff is always courteous.
I have been coming to this hotel for years and plan to continue. The location is great as well as walking distance to a Cracker Barrel for great food anytime.
Comment from Hotel Management
Jul 30, 2014 by Ollie, Hotel Management
Thank you for sharing your experience after your recent stay with us. We are happy you enjoyed your stay. Your positive review is important to us as we strive to provide a memorable experience to all of our guests. We look forward to welcoming you back in the near furture. Best Regards Ollie Smith General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from phoenix arizona

nice close to freeways

Posted Jul 12, 2014
Pros: close to freeway and had breakfast
Cons: nothing
Location: lots of places to eat and close to the mall and casino.
We had a lot of places nearby for dinner. We went shopping at the mall outside the casino and then at nite we went to the casino for music and a little gambling. Very close to the hotel this was wonderful and the next morning close to the freeway to head back to Tucson.
Comment from Hotel Management
Jul 30, 2014 by Ollie, Hotel Management
Thank you for sharing your reveiw. Your comments will be shared with all the team members. We look forward to welcome you back to our hotel in the near future. Sincerely, Ollie Smith General Manager
3 out of 5
by A verified traveler

Posted Jun 16, 2014
Pros: swimming pool for my kids
Cons: Have a/c units at least running in each room so the unit doesn't have to take forever to make a room comfortable.
The hotel was OK except it was hot. Coming from the mountains I was so uncomfortable in my room. When first arriving to my room the a/c unit was off and the outside temp. was 108. The hotel also didn't have their a/c what felt like below 85. My kids and I had such a hard time sleeping because we were so hot. I had to drive myself and kids on a 3hr+ trip home the next day and I was really struggling to make it all the way. Had to stop a few times. My stay was not worth what I paid for in room. Very disappointing!
5 out of 5
Recommended
for Everyone
by Phoenix Visitor from Massachusetts

Good value; comfortable room

Posted Jun 1, 2014
The staff was friendly and helpful; the room was spotless and comfortable; and it was a good value.
Comment from Hotel Management
Jul 30, 2014 by Ollie, Hotel Management
We are happy that you enjoyed your stay and services at our hotel. Thank you for taking the time to share your experience. We look forward to welcome you back to our hotel in near future. Best Regards. Ollie Smith General Manager
5 out of 5
Recommended
by A verified traveler

Posted May 15, 2014 on Hotels.com
Comment from Hotel Management
Aug 2, 2014 by Ollie, Hotel Management
Thank you for your high rating of our hotel. We look forward to your return in the near future, thanks again! Sincerely, The Staff at Holiday Inn Express & Suites, Phoenix/Chandler
5 out of 5
Recommended
by A verified traveler

Posted May 11, 2014 on Hotels.com
Comment from Hotel Management
Aug 2, 2014 by Ollie, Hotel Management
Thank you for your 5 star rating of our hotel. We greatly appreciate your choice to stay with us and we look forward to welcoming you back very soon! Sincerely, The Staff at Holiday Inn Express & Suites, Phoenix/Chandler
4 out of 5
Recommended
for Business Travelers
by Bonta from Torrance, CA

No probrem

Posted May 8, 2014
I think this hotel is no problem for business trip. I like there are some restaurants and combinience stores near by this hotel.
Comment from Hotel Management
May 28, 2014 by Ollie, Hotel Management
Good afternoon! Thank you for your kind words. We appreciate you staying with us and look forward to welcoming you back to our property very soon! Sincerely, The Staff at Holiday Inn Express & Suites, Phoenix/Chandler
5 out of 5
Recommended
for Everyone
by Eduardo from Hermosillo

Great place to stay

Posted May 4, 2014
Breakfast was great, cheaper price... Extreamly recomended. To stay, it is too close to the Premium mall, defenetelly I eill return back to this hotel.
Comment from Hotel Management
May 28, 2014 by Ollie, Hotel Management
Good afernoon! Thank you for your kind comments and we look forward to you returning to our hotel. Thanks again and have a great day! Sincerely, The Staff at Holiday Inn Express & Suites, Phoenix/Chandler