All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was great! Convenient location with many shops and parks nearby. Clean and staff was good.
Aileen
Stayed 2 nights in Apr 2024
Response from Front Desk Agent on Apr 14, 2024
Hello Aileen, We are so glad to hear that you enjoyed your stay with us. We take a lot of pride with our cleanliness and staff who make it consistent. We appreciate your feedback.
10/10 Excellent
Cesar, South Gate
Traveled with family and small children, Traveled with family
Thank You for your positive feedback! We are thrilled to hear you had a pleasant stay here at Holiday Inn Express Surprise. Thank You for choosing to stay at our hotel and we look forward to welcoming you back in the future!
Close to anything in the NW Phoenix area. Streets are easy and not super busy out there in Surprise.
Patrick
Stayed 4 nights in Mar 2024
Response from Veronica Fife (Front Office Manager) on Apr 5, 2024
Dear Patrick,Thank you for taking the time to tell us about your stay with us at Holiday Inn Express in Surprise. We are delighted to hear you enjoyed your stay and look forward to your next stay. We hope you have a wonderful day and safe travels. Thanks againVeronica Fife Front Office Manager.
Thank You for feedback! We are thrilled to hear you enjoyed your stay at our hotel and glad to have met your expectations we strive to ensure our guests have a memorable and enjoyable experience.Thank You for choosing to stay with us and we hope to welcome you back again in the future!
10/10 Excellent
Chris
Mar 28, 2024
Chris
Stayed 1 night in Mar 2024
Response from Veronica Fife (Front Office Manager) on Apr 17, 2024
Dear Chris,Thank you for staying with us at Holiday Inn Express in Surprise. We are glad you enjoyed your stay. Thank you for the perfect rating, we look forward to seeing you again on your next visit to Surprise.
Great location for what I had to do. Friendly and polite staff
Sonny
Stayed 2 nights in Mar 2024
Response from Emily FD on Mar 28, 2024
Thank You for your positive feedback and highlighting our staff's friendliness we strive to provide outstanding service to all our guests, we are glad to hear the location was convenient and comfortable for you! Thank you for choosing Holiday Inn Express in Surprise AZ As your home away from home!We look forward to serving you again!
Response from Jacob - Front Desk Agent on Mar 24, 2024
Hello, we are so pleased to hear that you enjoyed your stay with us! Our property takes much pride in our cleanliness and We will make sure to share this with the rest of our staff.
The hotel was new, the breakfast was great, we were with in a 10 minutes walk to the ball park for spring training. I left my cpap machine and they were kind enough to FedEx to me. Customer service was outstanding.
Dexter
Stayed 2 nights in Mar 2024
Response from Sarah - Front Desk on Mar 9, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our new hotel, found the breakfast great, and appreciated the proximity to the ball park for spring training. Providing outstanding customer service is our priority, and we're glad we could assist you with your CPAP machine and arrange for its safe return to you. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best Regards,
Very convenient for watching spring training baseball
Jeanne
Stayed 6 nights in Feb 2024
Response from Sarah - Front Desk on Mar 7, 2024
Thank you for your feedback! We're glad to hear that you found our location convenient for watching spring training baseball. We strive to provide a convenient and enjoyable experience for our guests, and we're delighted that you had a positive stay with us. We hope to welcome you back for another great visit in the future!Best Regards,
Thank you for your review! We're pleased to hear that you found our property clean and convenient. Providing a comfortable and convenient experience for our guests is our top priority. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Best Regards,
Very clean room and hotel in general. Friendly employees :) My family really enjoyed staying here!
Ryan
Stayed 2 nights in Feb 2024
Response from Sarah - Front Desk on Mar 3, 2024
Thank you for your wonderful review! We're delighted to hear that you found our hotel and room very clean, and that you enjoyed the friendly service from our employees. It's fantastic to know that your family had an enjoyable stay with us. We look forward to welcoming you all back for another memorable experience!Best Regards,
8/10 Good
Thomas
Feb 27, 2024
Thomas
Stayed 1 night in Feb 2024
Response from Jacob - Front Desk Agent on Mar 24, 2024
Hello, thank you for much for your feedback. We appreciate what we can reflect on, and what makes us great. We are glad to see you enjoyed your stay.
Friendly staff, accommodating housekeeping crew, nicely maintained breakfast area, clean pool & hot tub, very comfortable room & bed!
Mary
Stayed 5 nights in Feb 2024
Response from Sarah - Front Desk on Feb 18, 2024
Thank you for the glowing review! We are so pleased that you enjoyed our property & it was such a pleasure to have you here. We look forward to being included in your future travel plans!Warmest Regards,
10/10 Excellent
Larry
Business traveler, Traveled with partner
Feb 8, 2024
Liked: Property conditions & facilities
Very clean. Good value
Larry
Stayed 3 nights in Feb 2024
Response from Sarah - Front Desk on Feb 11, 2024
Thank you for your glowing feedback. We are so pleased to hear that you enjoyed your stay with us and that you found our property to be clean and of good value. We hope to welcome you back again soon! Thank you for choosing the Holiday Inn Express in Surprise.Warm Regards,
10/10 Excellent
Carrie
Jan 29, 2024
Disliked: Staff & service
Carrie
Stayed 1 night in Jan 2024
Response from FDA- Dianna on Jan 31, 2024
Thank you for your wonderful feedback! We hope that you enjoy your time here. Hope to see you back soon!
Loved the help at the front desk for dining options!
Theresa
Stayed 2 nights in Jan 2024
Response from Sarah - Front Desk on Jan 29, 2024
Thank you for sharing your positive experience! We're delighted to hear that our front desk team was able to assist you with dining options. Providing helpful and personalized service is always our goal, and we're glad we could enhance your stay. We hope you had a great dining experience and look forward to welcoming you back soon!Best Regards,
We're sorry to hear about your disappointing experience. Your feedback is important to us, and we would like to understand more about the issues you encountered so we can address them promptly. If you could kindly provide additional details or reach out to us directly, we would greatly appreciate the opportunity to make things right. We value your input and hope to have the chance to improve and better serve you in the future!Best Regards,
Hello, we are very sorry to see you did not enjoy your stay. If you could please provide more information so we are able to find a way to make your next stay with us more enjoyable!
10/10 Excellent
Kenneth
Traveled with family
Jan 20, 2024
Liked: Property conditions & facilities
Was a great experience I will be back
Kenneth
Stayed 2 nights in Jan 2024
Response from Sarah - Front Desk on Jan 20, 2024
Thank you for your raving review! We would be so pleased to welcome you back for another amazing stay. Safe travels & warmest regards,
I did not like the $75.00 per night for incidentals as this was not communicated to me upon check in. It was only after i checked my credit card statement was i made aware of the $600.00 hold (i.e 8 nights). This info should be placed on the website or promptly communicated to the guests. I will update again depending upon how soon the hold is released on my c/c
Elsa
Stayed 8 nights in Jan 2024
Response from FDA- Dianna on Jan 16, 2024
Incidentals of 600 has been released day of Checkout on 01/15/24
2/10 Terrible
CHRISTY
Jan 16, 2024
CHRISTY
Stayed 2 nights in Nov 2023
Response from NC on Jan 17, 2024
Good Morning ,We appreciate your feedback and value your opinion. Please feel free to share specific details so we can address any concerns you may have.Sincerely,Nahla C.
Thank you for your raving review of our property. It was such a pleasure to host you this weekend and we hope to welcome you back in the near future for another incredible stay!Best Regards,
10/10 Excellent
michael
Jan 11, 2024
michael
Stayed 1 night in Jan 2024
Response from Veronica Fife (Front Office Manager) on Jan 13, 2024
Dear Michael,Thank you for your 5 out of 5 rating, please visit us again on your next visit to Surprise AZ. Have a wonderful day :) Thanks again
10/10 Excellent
Scott
Jan 10, 2024
Scott
Stayed 2 nights in Jan 2024
Response from Veronica Fife (Front Office Manager) on Jan 11, 2024
Dear Scott,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We appreciate you taking the time to let us know about your stay. Thank you for giving us 10 out of 10 in your review. We look forward your next visit.
10/10 Excellent
James
Jan 9, 2024
James
Stayed 1 night in Jan 2024
Response from Veronica Fife (Front Office Manager) on Jan 11, 2024
Dear James,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We appreciate you taking the time to let us know about your stay, please visit us again.
Response from Veronica Fife (Front Office Manager) on Jan 11, 2024
Dear Kelli,Thank you for staying with us at Holiday Inn Express in Surprise AZ. We are happy you enjoyed your stay and look forward to seeing you again.
Shower was poor quality with no hot water. Other items are in fair condition. This location definitely needs an update.
E. Jackson
Stayed 1 night in Jan 2024
Response from Delaney- Holiday Inn Front Desk on Jan 10, 2024
Good evening, E.JacksonWe greatly appreciate your feedback as well as your concerns in regard to the property. Your feedback is valuable to us, and we are actively working to address these concerns. We hope that we have the opportunity to welcome you back to Holiday Inn Express Surprise, Arizona for an improved experience.
Response from Veronica Fife (Front Office Manager) on Jan 13, 2024
Dear John,Thank you for your 5 out of 5 rating. We are happy that you enjoyed your stay with us and hope to see you again. Have a wonderful day.
8/10 Good
Nathan
Jan 5, 2024
Liked: Cleanliness, staff & service, room comfort
The bathroom had patches from some damage areas. The shower leaked. The blow dryer didn’t work. The service was great! We enjoyed the breakfast.
Nathan
Stayed 2 nights in Dec 2023
Response from Delaney- Holiday Inn Front Desk on Jan 12, 2024
Good Morning Nathan, Thank you for your feedback and review of our property. We greatly appreciate the kind words in regard to our wonderful service and tasty breakfast. We sincerely apologize for the inconvenience that you have witnessed with the shower and blow dryer. Your feedback is important, and we will address this with the front desk staff to better your experience for next time you stay with us. We hope that you enjoy the rest of your morning as well as hope to see you back here for a much better stay.
Rooms were quiet, TV had good variety of movies and local stations. Breakfast was hot, easy access.
Robert
Stayed 2 nights in Dec 2023
Response from Delaney- Holiday Inn Front Desk on Jan 10, 2024
Good evening, Robert,Thank you so much for your amazing review. We are happy to hear that you had a great stay with us. Your positive review is greatly appreciated and will be relayed to our staff. We look forward to welcoming you back to Holiday Inn Express in the future.
Absolutely wonderful stay at this great hotel! We had a suite and the room was very spacious and clean with comfortable beds, free breakfast was great with good choices, quiet and safe location. Rooms and overall hotel appeared to be remodeled and modern. We will stay at this hotel every visit to Surprise and highly recommend to all!
Jonathan
Stayed 2 nights in Dec 2023
Response from Front Desk Agent on Jan 8, 2024
Wow!! It is amazing to see that you enjoyed your stay with us. We are very pleased with your level of satisfaction being met. We hope to see you again soon!
Thank you for taking time out of your day to provide us with your feedback, we are SO happy that you enjoyed your stay. We look forward to being included in your future travel plans. Thank you for choosing the Holiday Inn Express in Surprise!
4/10 Poor
Robert, Rushville
Jan 1, 2024
Robert
Stayed 7 nights in Dec 2023
Response from Sarah - Front Desk Agent on Jan 22, 2024
Thank you for sharing your feedback with us. We deeply regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused. Your insights are invaluable, and we are eager to gain a better understanding of the specific issues you encountered so we can address them promptly.If you could kindly provide more details or reach out to us directly, we would be grateful for the opportunity to rectify the situation and enhance our services. Our utmost priority is to ensure that all our guests have a positive and enjoyable stay.Your feedback is important to us, and we look forward to the possibility of welcoming you back for an improved experience.
Response from Veronica Fife (Front Office Manager) on Dec 31, 2023
Dear Enrico,Thank you for staying with us at Holiday Inn Express in Surprise, AZ. We appreciate you taking the time to provide us with your feedback. Please visit us again, have a wonderful day and Happy New Year. Thanks again
10/10 Excellent
William
Dec 29, 2023
William
Stayed 1 night in Dec 2023
Response from Sarah - Front Desk on Dec 30, 2023
Thank you for the amazing review! We are so happy you enjoyed your stay & hope to welcome you back soon.
10/10 Excellent
William
Dec 29, 2023
William
Stayed 1 night in Dec 2023
Response from Sarah - Front Desk on Dec 30, 2023
Thank you for the amazing review! We are so happy you enjoyed your stay & hope to welcome you back soon.
Front desk staff was very rude upon checking in they refused to give us one of our rooms stating they couldn’t find it even though I provided my confirmation. It took me contacting Hotels.com before they magically found the room.
Tracy
Stayed 1 night in Dec 2023
Response from Veronica Fife (Front Office Manager) on Dec 29, 2023
Hello this is Veronica, front office manager at Holiday Inn Express in Surprise AZ. I would like to hear more about your stay with us please give me a call at 623-975-5540. We appreciate you staying with us and I apologize for not meeting your expectations. I look forward to hearing from you. Thanks again and have a Happy New Year.
Thank you for your amazing review! We hope to welcome you back soon for another great stay.
4/10 Poor
Mary
Dec 25, 2023
Mary
Stayed 4 nights in Dec 2023
Response from Sarah - Front Desk Agent on Jan 22, 2024
Thank you for taking the time to share your feedback with us. We're so very sorry to hear that your experience fell short of expectations, and we sincerely apologize for any inconvenience you may have encountered. Your insights are valuable, and we would like to learn more about the specific issues you faced to address them promptly.If you could provide additional details or contact us directly, we would appreciate the opportunity to make things right and improve our services. Our goal is to ensure all our guests have a positive and enjoyable stay.We appreciate your feedback and hope to have the chance to welcome you back for a better experience!
10/10 Excellent
JOYCE
Dec 24, 2023
JOYCE
Stayed 5 nights in Dec 2023
Response from FDA- Dianna on Dec 25, 2023
Thank you for staying with us at the Holiday Inn Express & Suites in Surprise. We are glad to hear you enjoyed your stay!
10/10 Excellent
Wiliam
Dec 22, 2023
Wiliam
Stayed 3 nights in Dec 2023
Response from Veronica Fife (Front Office Manager) on Dec 24, 2023
Thank you for staying with us at Holiday Inn Express in Surprise AZ. From our family to yours We wish you a very Merry Christmas and a Happy New Year!Thanks again,Veronica Fife Front Office Manager
10/10 Excellent
Sonia
Dec 18, 2023
Sonia
Stayed 1 night in Dec 2023
Response from Sarah - Front Desk on Jan 8, 2024
Thank you for the glowing review! We are thrilled to hear that you enjoyed your stay & we hope to welcome you back soon!
Response from Veronica Fife (Front Office Manager) on Dec 19, 2023
Thank you for staying with us at Holiday Inn Express in Surprise. We appreciate you taking the time to complete the survey. We hope to see you again soon have a wonderful day and Happy Holidays.
Property is a good value for the money, well positioned off of Bell Road. Young lady who checked us in was very solid and friendly, breakfast was surprisingly well stocked, room was clean and fairly quiet. Will stay again.
Todd
Stayed 1 night in Dec 2023
Response from Sincerely Veronica Fife on Dec 19, 2023
Thank you for staying with us at Holiday Inn Express & Suites in Surprise AZ. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back on your next visit to Surprise.
It is always great to come back for a visit! Always stay here and the staff are always helpful and courteous!
Kathy
Stayed 2 nights in Dec 2023
Response from Sarah - Front Desk on Dec 13, 2023
Thank you for your loyalty & kind words! We're delighted to be your go-to choice, and we appreciate your continued support. Our wonderful staff is always here to assist, and we look forward to welcoming you back for another great visit!Best Regards,
Front desk was quick to check in a number of people in timely manner without stressing over those waiting in line. Hotel was clean and well maintained. Room was clean and comfortable. Easy parking. Breakfast was generic with limited good fruit to select from - bananas were not ready to consume.
Robert
Stayed 1 night in Dec 2023
Response from Sarah - Front Desk on Dec 13, 2023
Thank you for your valuable feedback! We're pleased to hear that your check-in experience was efficient, and you found our hotel clean and well-maintained. We appreciate your input regarding the breakfast bananas & will use it to enhance our offerings. We hope to welcome you back for an even more enjoyable stay!Best Regards,