Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Really enjoyed the breakfast.

Posted May 17, 2015
Everything went well. Not a problem. Very helpful staff. Breakfast is a great convenience and nice variety.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom la.ca

Close to everything

Posted Apr 6, 2015
Was at a lawn bowling tourney in Sun City. Love to stay in Surprise.
Comment from Hotel Management
Apr 8, 2015 by Ian, Hotel Management
Glad you enjoyed Surprise!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tukwila, WA

Very clean, well managed property.

Posted Apr 2, 2015
Pros: Rooms very clean and everything in excellent working order. A good complimentary breakfast is something we look forward to.
Cons: I was completely satisfied with our stay here.
Location: Convenient to major league baseball spring training games and spending time in Peoria, very close to variety of restaurants and visitor attractions.
Staff was extremely helpful in every regard. They assisted me professionally with any and all help I needed for maps, sightseeing, etc.
Comment from Hotel Management
Apr 8, 2015 by Ian, Hotel Management
Jim, Glad we could help!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Walls were so thin!!

Posted Mar 3, 2015
We were constantly listening to folks running in the halls, banging around upstairs, and next door.... Sorry. Not worth the $130 a night we paid!
Comment from Hotel Management
Mar 12, 2015 by Ian, Hotel Management
I am so sorry there was so much noise! I hope next time we can get you a quieter room. -Ian
5 out of 5
Recommended
for Everyone
by A verified travelerfrom arlington, texas

Perfect location!

Posted Mar 2, 2015
Pros: Location and cleaniness
Location: Baseball baseball Basel Dining and shopping
Very quite rooms. Close to baseball stadium and restaurants and shopping.
Comment from Hotel Management
Mar 12, 2015 by Ian, Hotel Management
Thank you so much for staying with us! -Ian
3 out of 5
by A verified traveler

Didn't get the room we reserved.

Posted Feb 25, 2015
We reserved a room with two double beds several months ahead of our stay. When we arrived, we were given a room with a single king bed. I asked to change rooms to what we required, and the staff told us there were no other rooms available - but that the sofa pulled out into a bed. This was not the most comfortable situation.
Comment from Hotel Management
Mar 12, 2015 by Ian, Hotel Management
I am so sorry we weren't able to get you in a double room. Come back and we will make sure you love your stay! -Ian
4 out of 5
Recommended
for Business Travelers
by Bill

Posted Feb 22, 2015 on Hotels.com
Comment from Hotel Management
May 16, 2015 by Ian, Hotel Management
Thanks for the stars!
4 out of 5
Recommended
for Families
by Robert

Posted Feb 16, 2015 on Hotels.com
Comment from Hotel Management
May 16, 2015 by Ian, Hotel Management
Hope you enjoyed it here at the Holiday Inn Express Surprise!
5 out of 5
Recommended
for Families
by Ketie J.

Posted Feb 13, 2015 on Hotels.com
Comment from Hotel Management
May 16, 2015 by Ian, Hotel Management
5 Stars!! Thank you! -Ian
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Feb 10, 2015
Pool and hot tub was crystal clear and very clean.
Comment from Hotel Management
Mar 12, 2015 by Ian, Hotel Management
My Maintenance staff will love seeing this comment! -Ian