Outdoor pool

Reviews of Holiday Inn Hotel & Suites PHOENIX AIRPORT, an IHG Hotel

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 511 out of 1000 reviews" "
Rating 8 - Good. 266 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to deal with for shuttle from airport, check-in, and a nice room. Would recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean rooms, quiet. It helped having transportation to the airport. I wish they had free breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Phillip, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Scott, Grand Rapids

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel but not for the price (expensive). As others have said, for the price, free breakfast should be included. We could hear somebody walking on the floor above us all night long. It was convenient being so close to the airport. I would probably not stay again... too expensive for what you get.
Stayed 1 night in Apr 2024
Response from AGM Mindy, on Apr 22, 2024
Hello thank you so much for your feedback it is important to us, we understand your feedback on the price and appreciate your honesty, we do try toto offer a great value then some of our competitors offer, we do appreciate your feedback and take all concerns very seriously. Thank you so much!

10/10 Excellent

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the airport after a long day of traveling and the hotel was immediately able to send a shuttle for us! The hotel staff were kind & helpful and the hotel room was super cozy and clean! Would stay here again :)
Stayed 1 night in Apr 2024
Response from Agm Mindy, on Apr 22, 2024
Thank you so much Lindsey for such a great survey we certainly enjoyed hosting you please do return soon!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Mindy. AGM on Apr 15, 2024
Hello Ivan, we thank you for your recent stay , we value your feedback so please visit again.

4/10 Poor

Mike

Traveled with family
Disliked: Property conditions & facilities
Loud rooms... $$ for cafeteria style dinning.
Stayed 1 night in Apr 2024
Response from Mindy. AGM on Apr 15, 2024
Hello Mike, we apologize for any inconvenience by any loud noises, I also apologize you were not satisfied with the dining room setting I do hope you were satisfied with our home cooked dinner , made from scratch and made fresh every day, we appreciate your feedback please visit again.

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff efficient, and friendly…check in easy.
Stayed 1 night in Apr 2024
Response from Mindy. AGM on Apr 15, 2024
Hello Jean, we thank you so much for such positive feedback on our Team and check in process, we do hope to see you back her e in the future!

10/10 Excellent

Mary

Traveled with partner
Liked: Amenities
It was close to the airport, had 24 hr shuttle and front desk
Stayed 1 night in Apr 2024
Response from AGM, Mindy on Apr 12, 2024
Hello Mary, thank you so much for staying with us please visit again!

10/10 Excellent

Melvyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner/heater kept clicking off snd on all nite. We had it set at 77 and it was really cold in the room . Maybe something I did.
Stayed 1 night in Apr 2024
Response from Mindy. AGM on Apr 11, 2024
Hello Melvin, thank you so much for staying with us we appreciate you choosing us for your hotel needs and look forward to having you back.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large with a living room area and very nice
Stayed 1 night in Apr 2024
Response from Mindy. AGM on Apr 10, 2024
Hello Lisa we are thankful to hear you enjoyed your stay and the spacious rooms, we look forward to having you return in the future!

6/10 Okay

Walter

Stayed for a night before heading to the airport; the employees at the desk seemed nice. The shuttle is very convenient, and the driver was pleasant. The hotel seems to be a bit older , some wallpaper was peeling off by the bathrooms at ground level.
Stayed 1 night in Apr 2024
Response from Mindy. AGM on Apr 10, 2024
Hello Walter thank you for your recent stay and your most honest feedback we sincerely appreciate you and hope that you will return in the future!

10/10 Excellent

Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mindy. AGM on Apr 10, 2024
Thank you so much for doing our hotel survey and giving us such a great score we appreciate your feedback and hope you will return soon!

8/10 Good

Grayson

Traveled with family
Liked: Cleanliness, property conditions & facilities
I think it’s a little ridiculous that for the price breakfast isn’t included. But the property is clean and close to the air port.
Stayed 1 night in Apr 2024
Response from Mindy. AGM on Apr 10, 2024
Hello Mr. Grayson, we apologize that we do not offer free breakfast, since it is a paid breakfast we do try to offer several different choices to taylor to all our guests needs, we thank you for noticing the cleanliness of our hotel and hope to have you back son.

8/10 Good

Nicole

Traveled with family
Liked: Amenities, property conditions & facilities
For the amount of money I paid there should have been a free breakfast and better customer service. The room should have been cleaner as well.
Stayed 1 night in Mar 2024
Response from Pinky on Apr 2, 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations.We understand the importance of value and quality service, and we regret that we fell short in providing these during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made.Regarding breakfast, we do offer various packages that include complimentary meals, and we apologize if this was not communicated effectively during your booking process. Additionally, we deeply regret any lapses in cleanliness as this does not reflect our usual standards. We will reinforce our cleaning protocols to prevent such occurrences in the future.We appreciate your valuable feedback as it helps us to continually enhance our services. Should you give us another opportunity, we would be grateful to provide you with a much-improved experience.Thanks.

6/10 Okay

Ismael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed we had in our hotel room seemed broken from the left side. It would make noise every time with a slight movement.
Stayed 1 night in Mar 2024
Response from Mindy. AGM on Mar 27, 2024
Hello Ishmael , thank you so much for bringing the hotel bed to our attention we will have our team look into immediately, we also like to thank you for choosing to stay with us we have to have you back soon.

10/10 Excellent

Ankur

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I want to add is about internet connection on floor 5, they can be improved. Overall it was a nice stay here.
Stayed 5 nights in Mar 2024
Response from Mindy. AGM on Mar 27, 2024
Hello Ankur, thank you, so much for choosing to stay at our hotel, we apologize for any inconvenience by the internet connection we are addressing your concern, and hope to have it resolved soon . We truly appreciate your business and we hope you had a comfortable and enjoyable stay. Please visit again.

10/10 Excellent

Raelynn

Stayed 1 night in Mar 2024
Response from Mindy. AGM on Apr 15, 2024
Hi Raelyn, we appreciate you giving us a fabulous score we were happy you choose us for your stay , we look forward to your return!

6/10 Okay

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Mindy. AGM on Mar 23, 2024
Hello Pamela, we appreciate tour feedback please vist again!

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Agm, Mindy on Mar 20, 2024
Thank you, Lora, for your recent visit to our Hotel we hope that you had a great stay please visit again!

4/10 Poor

Teresa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great hotel but the parking lot was full and had to park on the dirt lot wasn’t the greatest because of the recent rains it was very muddy. The pull out sofa bed, had no true mattress, just like a futon type pull out, it was very uncomfortable for two people.
Stayed 2 nights in Mar 2024
Response from Mindy. AGM on Mar 21, 2024
Hello Theresa, thank you for taking the time to leave a review on your recent stay, we are happy to hear you enjoyed our hotel, we sincerely apologize for any inconvenience caused by the lack of parking, uncomfortable sofa bed and incliment weather, during your stay. We strive to continuously improve the guest experience, We hope to have the have opportunity of welcoming you back!

10/10 Excellent

Matan

Liked: Cleanliness, staff & service, property conditions & facilities
Oj
Stayed 1 night in Mar 2024
Response from Mindy. AGM on Mar 21, 2024
Hello Matan, Thank you for taking time to give us a great survey we appreciate your feedback, we are thrilled you enjoyed your stay!

4/10 Poor

hannah

Traveled with family
Tv did not work. Mattress was sagging badly.
Stayed 1 night in Mar 2024
Response from Mindy. AGM on Mar 11, 2024
Hello Hannah, we do apologize that your TV was not functioning properly also that the mattress was not as firm as you would like , we are looking into and will make the necessary adjustments , thank you for bringing to our attention and allowing us to fix these issues.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to a lot of stores, ease of getting on and off of the freeway. Nice dining, great breakfast brunch menu. Everyone was super ni e.
Stayed 4 nights in Mar 2024
Response from Mindy. AGM on Mar 11, 2024
Hello Cindy , Thank you so very much for your kind survey our team works very hard on making a great experience for all our guest. We are pleased to hear you enjoyed your stay and look forward to having you back!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I checked in late in the day on Friday and checked out early on Saturday. The check in/out process was quick and easy. The room was nice, clean and comfortable.
Stayed 1 night in Mar 2024
Response from Mindy. AGM on Mar 11, 2024
Hello Mark, we are happy to hear you found our Hotel to be comfortable and clean and enjoyed our beautiful rooms, we do pride ourselves on making the check in process as easy for our guest as possible. Thank you for noticing we look forward to your return!

2/10 Terrible

Paul

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mindy. AGM on Mar 11, 2024
Hi Paul , we do apologize we did not meet your expectations on this visit, please reach out and let us know what we could have done better and we will be happy to make those adjustments.

8/10 Good

sharum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice place to stay
Stayed 1 night in Mar 2024
Response from Mindy. AGM on Mar 11, 2024
Thank you for your kind response we are thrilled you enjoyed your stay!

10/10 Excellent

Marco A

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Mindy. AGM on Mar 5, 2024
Thank you Marco we take pride in the upkeep and cleanliness of our Hotel, it is our promise to you to maintain a safe and clean environment for all our guest to enjoy and we are so thankful you noticed .Please do visit us again when you are in the area!

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Em on Mar 1, 2024
Thank You For Your Positive Feedback we are thrilled to have served you as our guest and hope to greet you again on your next visit!

8/10 Good

Frank

Stayed 1 night in Feb 2024
Response from AGM, MINDY on Mar 20, 2024
Hello Frank, thank you so much for your recent stay we hoped you had a great stay and come back to visit again.

8/10 Good

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey, but fine overall.
Stayed 1 night in Feb 2024
Response from Mindy. AGM on Feb 23, 2024
Hello, thank you for taking the time, to give us feedback!

8/10 Good

Lilita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport shuttle. Clean modern facility.
Stayed 1 night in Feb 2024
Response from Emily FOM on Feb 20, 2024
Thank You for choosing our hotel as your home away from home we are glad you enjoyed your stay and hope to greet you again!

10/10 Excellent

LITAYSIA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome accommodations and friendly staff.
Stayed 3 nights in Nov 2023
Response from Emily on Feb 16, 2024
Thank You for your feedback We are glad you enjoyed your stay with us here at Holiday Inn Phoenix Airport We are Thrilled to have served you as our guest and hope to have you back again soon!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice and very friendly, the place is clean and very well kept.
Stayed 3 nights in Feb 2024
Response from Mindy. AGM on Feb 15, 2024
Thank you so much Jesus for noticing our friendly staff and clean hotel, we take great pride in serving our guest and making sure the hotel is well kept for all our guest , please visit again the next time you are in town!

10/10 Excellent

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 2 nights in Feb 2024
Response from Mindy. AGM on Feb 15, 2024
Thank you so much , for taking the time to give us your feedback , we are happy you enjoyed our Hotel and cant wait to have you back!

8/10 Good

Eugene

Stayed 2 nights in Feb 2024
Response from AGM ,Mindy on Mar 20, 2024
Hello Eugene, we were happy everything was to your satisfaction on your recent visit. Please visit again!

10/10 Excellent

Nadine

Business traveler
Liked: Cleanliness, property conditions & facilities
Restaurant/bar on site
Stayed 1 night in Feb 2024
Response from Mindy. AGM on Feb 7, 2024
Hello Nadine thank you for your recent stay it was our pleasure to host you , we look forward to having you return!

10/10 Excellent

Joseph

Good
Stayed 1 night in Feb 2024
Response from Mindy. AGM on Feb 6, 2024
Thank you for choosing to stay at our hotel. We truly appreciate your visit and hope to have the pleasure of hosting you again!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place! I advised them after the first night that the TV remote control and coffee maker was not working. They told me they would send someone up right away to fix it while I was gone. Come back after long day BOTH not working still.
Stayed 2 nights in Jan 2024
Response from Mindy. AGM on Feb 2, 2024
Hello David, we are so sorry we dropped the ball in this area, we are looking into it to and this will not happen again. I do hope you will give us another chance in the future, as you can see through other guest reviews this is an isolated incident ,guest satisfaction is our number one priority and I apologize that is not what you experienced. We value your feedback and are looking into it . Thank you again.

2/10 Terrible

Alain

Business traveler
Disliked: Staff & service, amenities
Staff is rude and has no knowledge of what good customer service is. Booked this hotel and because of weather conditions was unable to travel, trying contacting them for accommodation or a refund and the "manager" I spoke to would not let me talk at all, was rude, and had no empathy to the fact that it was a situation our of our control. We clearly can not control the weather. Our technician showed up there today and they completely discriminated against him, turned him away and said they were completely full, but when I called and spoke to her she advised that they had availability and he would need to rebook at the front desk. It unfortunate because we book lots of hotels throughout the year for our business and they have now lost what could have been a loyal customer. I hope they do better with their staffing moving forward
Response from Mindy. on Jan 25, 2024
Dear Alain, were sorry to hear that you feel you were treated rudely, we understand situations out of our control do happen such as the weather and we will speak to our team to ensure they are handling each case with professionalism and care. I hope that you will give us another chance to show this is not the Holiday INN experience we wish for you to have. Thank you for your feedback we will use it as a coaching tool to ensure for a better guest experience. Thanks again have a great day!

2/10 Terrible

Thomas

Stayed 1 night in Jan 2024
Response from Mindy. AGM on Feb 15, 2024
Hello Thomas I am so sorry you were not happy with our hotel, please give us another chance to do better.

4/10 Poor

MARIE, Otisfield

Disliked: Staff & service
Response from Mindy. on Jan 25, 2024
Thank you for taking the time to let us know how were doing, we appreciate your feedback and hope that you will give us another opportunity to serve you and get a 5 out of 5 score on your next stay! We appreciate you choosing the Holiday Inn for your stay and hope to have you back soon!

8/10 Good

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, helpful staff.
Stayed 3 nights in Jan 2024
Response from Mindy. on Jan 25, 2024
Thank you for taking the time to let us know how we are doing your feedback is super important to us and so is your time, we appreciate the great score and thank you for staying with us. We look forward to having you back!

4/10 Poor

Teruyo

Stayed 1 night in Jan 2024
Response from Mindy on Jan 25, 2024
Thank you, for staying choosing to stay with us at the Holiday Inn, we appreciate your feedback and use it to enhance our guest operations and ensure a great guest experience, I do hope that you will return in the future and give us a chance to get that 5 out of 5 guest experience on your next visit!

8/10 Good

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Invest in some soundproofing! otherwise fine
Room was spacious! Bed was very comfortable. I just needed somewhere to sleep during a flight cancellation due to weather and this worked fine. The hotel has been recently updated but the updates weren't very high quality -- the flooring is a very light laminate that made a pretty loud clicking sound when you walked on it. LOTS of hallway noise. It's near the airport, I don't mind the sound of airplanes, but someone was being so loud in the hallway around 10:30pm that I was tempted to peek outside the door. Then doors slamming shut at all hours, again I assume because people were departing for early flights. If they invested in some sound mitigation, it would have been a totally different stay. Instead, I was awoken on and off the whole night.
Stayed 1 night in Jan 2024
Response from Mindy on Jan 25, 2024
Hello Ms. Anne, I am glad to hear you enjoyed your stay and we are sorry for the noise and slamming doors we are working on resolving this issue and hope to it resolved soon as possible. Thank you for sharing your experience your feedback is valuable to us and will use it to improve our services we hope to see you back soon!

10/10 Excellent

Darren

Stayed 1 night in Jan 2024
Response from Mindy on Jan 25, 2024
Hello Mr. Darren, I would like to thank you for your taking the time out of your busy day to tell us how we are doing and thank you for giving us a great score! We look forward to your return!

6/10 Okay

MARIE, Otisfield

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Over priced, no free breakfast, charged for a tea bag :(
Stayed 1 night in Jan 2024
Response from Mindy on Jan 25, 2024
Hello, Ms. Marie, I am sorry you feel that our breakfast was overpriced, I thank you sharing your experience with us and please know your feedback is important and we use it to improve our operation in the future. Thank you again.

10/10 Excellent

Devon, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mindy on Jan 25, 2024
Thank you so much for the great score we look forward to your next stay with us! Have a great day!

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mindy on Jan 25, 2024
Hello Ms. Alma, we are super excited to know you had a great experience, thank you taking the time to tell us how we are doing and thank you for scoring us a 10 out of 10, we look forward to having your next visit!

4/10 Poor

Chandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mindy on Jan 25, 2024
Hello Chandra, thank you for taking the time to give us your feedback, we look forward to your next stay !