Outdoor pool

Reviews of Holiday Inn & Suites Phoenix-Mesa/Chandler, an IHG Hotel

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 462 out of 1003 reviews" "
Rating 8 - Good. 279 out of 1003 reviews" "
Rating 6 - Okay. 139 out of 1003 reviews" "
Rating 4 - Poor. 71 out of 1003 reviews" "
Rating 2 - Terrible. 52 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Apr 2024

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

KELLI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and the staff is friendly and helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Friendly staff. Clean pool area.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Property conditions & facilities
Love this hotel!
Stayed 1 night in Apr 2024

6/10 Okay

Tamara

Traveled with family
Liked: Cleanliness, staff & service
The pool was really nice. The hotel room bathroom had a sliding frosted glass door that didn't lock. It was practically see through with the lights on and very awkward for a family of 4.
Stayed 6 nights in Mar 2024

10/10 Excellent

Lai

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kenya Griffith on Feb 20, 2024
Hello Michael, Thank you so much for taking the time to share your recent hotel experience with us. We are so glad that you had such a great experience. We work really hard to ensure we meet and exceed all expectations.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, staff was great especially the staff at breakfast. Free breakfast vouchers were a huge plus.
Stayed 2 nights in Feb 2024
Response from Kenya Griffith on Feb 16, 2024
Hello Joshua, Thank you so much for taking the time to share your recent hotel experience. We are very happy you were able to enjoy the breakfast and the team.

10/10 Excellent

Eugene, Lynnfield

Liked: Cleanliness, staff & service
Convenient location for my work in the area.
Stayed 3 nights in Feb 2024
Response from Kenya Griffith on Feb 16, 2024
Hello Eugene, Thank you so much for taking the time to share your recent hotel with us. We do have a great location just off the freeway. I am so glad you were able to use our location to get back and forth to work.

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing, would highly recommend!
Stayed 1 night in Feb 2024
Response from Kenya Griffith on Feb 16, 2024
Hello Dawn,Thank you so much for taking the time to share your recent hotel experience with us. We are so happy that you were able to enjoy our breakfast.

8/10 Good

Tammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable.
Stayed 3 nights in Feb 2024
Response from Kenya Griffith on Feb 16, 2024
Hello Tammie, Thank you so much for sharing your recent hotel experience with us. We are so glad that your room was quiet and comfortable and you enjoyed your stay

6/10 Okay

Duane, Sioux Falls

Toilets are too low. Air conditioner didn’t have a continuous fan option. No complimentary coffee
Stayed 3 nights in Jan 2024
Response from Kenya Griffith on Feb 6, 2024
Hello Duane, Thank you so much for sharing your recent hotel experience with us. We were not able to meet and exceed you expectations. I will share this with my team.

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Whenever I stay at this property, the washer and dryer is almost always out of order. Just really annoying.
Stayed 2 nights in Jan 2024
Response from Kenya Griffith on Feb 6, 2024
Hello Ryan, Thank you so much for sharing with us about the washer and dryer. I have forwarded this to my Maintenance team to have them check into this for us.

6/10 Okay

Reverend Kristel, Winnipeg

Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kenya Griffith on Feb 6, 2024
Hello Crystal,Thank you so much for taking the time to share your recent hotel experience. We work very hard to meet and exceed our hotel guest.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great rooms. Very clean. A little older. Seems like they might be updating it but it's still really nice. Better than any of the other properties in the area. Balconies are a nice touch. Will definitely stay here again
Stayed 2 nights in Jan 2024
Response from Kenya Griffith on Feb 6, 2024
Hello David, Thank you so much for sharing your recent hotel experience with us. We work hard to meet and beat all our guests expectations.

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kenya Griffith on Jan 13, 2024
Hello Christian, Thank you so much for taking the time to share your recent hotel experience with us. Thank you for the perfect experience score. We have a great team the works very hard to ensure your stay is great.

10/10 Excellent

Jacqulyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kenya Griffith on Jan 13, 2024
Hello Jacquly,Thank you so much for taking the time to share your recent hotel experience with us. Thank you for the perfect experience score. We have a great team the works very hard to ensure your stay is great.

8/10 Good

Gary

Stayed 2 nights in Dec 2023
Response from Kenya Griffith on Jan 5, 2024
Hello Gary,Thank you so much for taking the time to share your recent hotel experience. We work very hard to make your experience at the hotel great.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The property was clean as was the room. The bed was very comfortable. We had trouble with the shower the first morning, but the staff resolved it by the next morning.
Stayed 2 nights in Dec 2023
Response from Kenya Griffith on Jan 1, 2024
Hello Hotel Guest, Thank you so much for taking the time to share your recent hotel experience with us. We are very happy that you had such a great experience.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean. The rooms were very clean as well.
Stayed 1 night in Dec 2023
Response from Kenya Griffith on Dec 28, 2023
Hello Jessica, Thank you so much for sharing your recent hotel experience with us. Our team works very hard to make sure our experience is a 10.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here to isolate and had an amazing and relaxing time as a mom who needed some mental health away from her family. Everyone was perfect. Everything was clean and quiet.Thank you.
Stayed 2 nights in Dec 2023
Response from Kenya Griffith on Dec 28, 2023
Hello Stephanie, Than you so much for taking the time to share your recent hotel experience with us. We are so glad you were able to get some mental health time. The staff works hard to ensure your stay in enjoyable

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby/ entrance looks just okay but the room is amazing. Comfy and clean. We had a lovely stay for 2 nights.
Stayed 2 nights in Dec 2023
Response from Kenya Griffith on Dec 28, 2023
Hello Ruth, Thank you so much for sharing with us your recent hotel experience. We are so very happy that we were able to meet and exceed your hotel experience here.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kenya Griffith on Dec 28, 2023
Thank you so much for sharing your recent hotel experience with us.

10/10 Excellent

Alexandra

Stayed 2 nights in Dec 2023
Response from Kenya Griffith on Dec 26, 2023
Hello Alexandra Thank you so much for taking the time to share you recent hotel stay with us. We have a great staff that really understands customer service and work to ensure your stay is special

8/10 Good

modesto

Liked: Amenities, property conditions & facilities
Friendly staff
Response from Kenya Griffith on Jan 13, 2024
Hello Modesto, Thank you so much for taking the time to share your recent hotel experience with us. Thank you for the perfect experience score. We have a great team the works very hard to ensure your stay is great.

2/10 Terrible

Kristi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double charged
Due to flight delays and waiting for a rental car, i didn't check-in until after 3am. The first room given to me had people in it, and they were mad I woke them up. I was finally given a room and offered a late checkout (1pm). I was charged DOUBLE the original amount. When I called the hotel I was told it was because I didn't check in before 3am. So... I paid $250 for 8 hours in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Amenities, property conditions & facilities
Beautiful and good location. Raoul in the breakfast area was fabulous!
Stayed 2 nights in Nov 2023
Response from Kenya Griffith on Dec 5, 2023
Hello Barbara, Thank you so much for taking the time to share your recent hotel experience. Raul is a very special staff member and we will share this with his manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good
Stayed 2 nights in Dec 2023
Response from Kenya Griffith on Dec 5, 2023
Hello David, Thank you so much for sharing your recent hotel experience with us. We pride ourselves on working to make sure the guest has a great experience

10/10 Excellent

Jamie

Stayed 1 night in Nov 2023
Response from Kenya Griffith on Dec 26, 2023
Hello Jamie, Thank you so much for taking the time to share you recent hotel stay with us. We have a great staff that really understands customer service and work to ensure your stay is special

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Staff was friendly and properly was fine. Road noise was easily heard in room.
Stayed 3 nights in Nov 2023
Response from Kenya Griffith on Dec 28, 2023
Hello Charles, Thank you so much for sharing your recent hotel experience with us. We are so very sorry that you experienced road noise. I will share your comments with my management team. Kenya

10/10 Excellent

Tenisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kenya Griffith on Dec 26, 2023
Hello Tenisha, Thank you so much for taking the time to share you recent hotel stay with us. We have a great staff that really understands customer service and work to ensure your stay is special

10/10 Excellent

DAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and attentive clean restaurant service wonderful 😀
Stayed 2 nights in Nov 2023
Response from Kenya Griffith on Nov 29, 2023
Hello Dan,Thank you so much for taking the time to share your recent hotel experience. Our team works very hard to ensure our guest feel special and there experience is top notch.

10/10 Excellent

dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet and clean place.
Stayed 4 nights in Nov 2023
Response from Kenya Griffith on Nov 29, 2023
Hello Dean Thank you so much for taking the time to share your recent hotel experience. Our team works very hard to ensure our guest feel special and there experience is top notch.

10/10 Excellent

Chenghsien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kenya Griffith on Nov 29, 2023
Hello Chenghsien, Thank you so much for taking the time to share your recent hotel experience. Our team works very hard to ensure our guest feel special and there experience is top notch.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kenya Griffith on Nov 29, 2023
Hello Linda, Thank you so much for taking the time to share your recent hotel experience. Our team works very hard to ensure our guest feel special and there experience is top notch.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2023
Response from Kenya Griffith on Nov 27, 2023
Hello Joseph,Thank you so much for taking the time to share your recent hotel experience with us. We are so glad that your experience was good. What could we have done to make your experience greater?

10/10 Excellent

Jim

Stayed 1 night in Nov 2023
Response from Kenya Griffith on Dec 26, 2023
Hello Jim, Thank you so much for taking the time to share you recent hotel stay with us. We have a great staff that really understands customer service and work to ensure your stay is special

8/10 Good

Yusuf

Stayed 1 night in Nov 2023
Response from ERIKA on Nov 22, 2023
Thank you for your response. We highly appreciate your feedback and work hard to provide the best service possible. We hope to see you again!

4/10 Poor

Jonathan

Stayed 1 night in Nov 2023
Response from Kenya Griffith on Dec 26, 2023
Hello Jonathan, Thank you so much for sharing your recent hotel experience. We would love know what we could have done to make your stay a 10.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kenya Griffith on Nov 15, 2023
Hello Shane, Thank you so much for taking the time to share you recent hotel experience. We are pleased of the value to found in the hotel. We would love find out what would have taken you from an 8 to a 10. We will share this with our hotel team.

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, amenities
Didn’t like the view out the window,you could see the ugly roof with looked like broken down ac unit
Stayed 1 night in Nov 2023
Response from Kenya Griffith on Nov 8, 2023
Hello Jerry,Thank you so much for sharing your recent hotel experience with us. I apologize that you did not have a better view. What room were you in? I will share this information with my management team.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Property nice and very clean and friendly
Stayed 1 night in Oct 2023
Response from Erika on Nov 4, 2023
Thank you very much for leaving us a 5/5 review. We are happy to hear that you had a great stay! Until next time.

6/10 Okay

Randi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay just the beds arent very comfortable.
Stayed 1 night in Oct 2023
Response from Erika on Nov 2, 2023
Thank you for your Feeback. We are pleased to hear that you had a good stay and apologize for the inconvenience of the bed. We hope to see you again!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erika on Nov 2, 2023
Thank you for your feedback. We hope you enjoyed your stay with us.

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Oct 2023
Response from Kenya Griffith on Oct 30, 2023
Hello Guadalupe, Thank you so much for sharing your recent hotel stay with us. We are so happy that your stay was comfortable. We are always trying to improve things and would love to know what would have taken your stay from an 8 to a 10.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kenya Griffith on Oct 30, 2023
Hello Harold,Thank you so much for taking the time to share your recent hotel experience. We are so very glad that were able to make your stay wonderful. We are glad we were able to meet and exceed your expectations.

2/10 Terrible

Gerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Erika on Oct 31, 2023
Thank you for your feedback. We apologize for any inconvenience you may have faced during your stay. We hope to serve you again in the future.

10/10 Excellent

Ella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Erika on Oct 31, 2023
Thank you for your feedback. We hope you had an excellent experience with us.