Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

great staying

Posted Aug 12, 2014
Pros: food, staff
Cons: nothing
Location: the location is perfect, near by all food that you need, gas, highways
the staff is friendly, Tim the manager is really nice and willing to help, best place for long term stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern CALIFORNIA

Nice amenities.

Posted Jul 24, 2014
We reserved two rooms. The rooms are spacious, each with a separate bedroom. The kitchen area was nice with a full size refrigerator and freezer. Also the televisions were a good size. When one of rooms' air conditioner wasn't cooling properly, the hotel staff quickly checked on it and moved us to another room. Breakfast buffet was better than some.
2 out of 5
by Karen from Portland, OR

Pet Fee

Posted May 16, 2014
Cons: The pet policy could be updated.
We looked on Expedia for a pet friendly hotel in the Chandler, AZ area and chose Homewood Suites. We did not see throw much the pet fee would be on the Expedia site. The hotel charged us a $75 non-refundable fee for our 25 lb non-shedding dog!! That is an exorbitant amount considering they charged us just slightly more than that for the room! We will never choose another Homewood Suites. So many people now travel with their pets that this pet policy is outdated. It would be nice if a hotel would tailor their pet policy to include size and breed or refund a portion after the stay. Also, Expedia should have a box to check for pet and size so the fee will come up on the confirmation.
Comment from Hotel Management
May 30, 2014 by Lorri, Hotel Management
Thank you so much for taking the time to provide us valuable feedback. I have reviewed your comments and will take into consideration the pet policy. I will also follow up with Expedia to make sure the pet fee is clearly stated when making reservations. Please accept my apologies for that not being clearly stated. Thanks again for your time and safe travels!
3 out of 5
Recommended
for Personal Event
by Terry from Tucson

A bit dated.

Posted Apr 11, 2014 on Hotels.com
Homewood Suites is one of our preferred hotels for Comfort, amenities and value but this one needs a refresh. There are other choices in the immediate area and we will try one of those on our next visit to the area.
Comment from Hotel Management
Aug 2, 2014 by Lorri, Hotel Management
Thank you so much for taking valuable time out of your day to provide us your feedback. Thank you also for choosing the Homewood Suites Chandler. I understand your concerns about the age of our property. We are working on making some improvements in the coming months. New bedding and new carpet to name a couple. I will be sure to pass along your comments to our management and ownership leaders. Thanks again for your time and have a great day.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 9, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveler

Very nice and roomy

Posted Jan 21, 2014 on Hotels.com
We stayed for one night. Room was clean, loved having the two separate rooms. We were able to check in early and they even called to see if everything in the room was ok. Breakfast was decent. The only complaints I have would be the two beds were pretty small and the walls were a little thin (loud neighbors while trying to get a sick kid to sleep).
Comment from Hotel Management
Mar 29, 2014 by Lorri, Hotel Management
Thank you for taking the time to let us know about your recent stay with us. We know you have a choice when traveling and we thank you for choosing the Homewood Suites Phoenix / Chandler. I am glad to hear that we were able to get you checked in early and called to make sure everything was to your satisfactioin in the suite. We hope to see you on your next visit to the Chandler area.
5 out of 5
Recommended
for Families
by JD from Waco, Texas

served our purpose

Posted Jan 6, 2014 on Hotels.com
Nice place. Very friendly staff, well maintained property, nice location.
Comment from Hotel Management
Mar 29, 2014 by Lorri, Hotel Management
Thank you for taking the time to let us know about your recent stay with us. We know you have a choice when traveling and we thank you for choosing the Homwood Suites Phoenix / Chandler. We love to hear from our guests that the staff was friendly and the property was well maintained - we have done our job! We hope to see you on your next visit to the Chandler area.
4 out of 5
Recommended
by Rhonda from Oregon

Posted Nov 8, 2013 on Hotels.com
Big rooms but a little dark. Small pool. Good breakfast. No sigh off Detroit St.
Comment from Hotel Management
Jan 25, 2014 by Lorri, Hotel Management
Thank you for taking the time to let us know about your recent stay with us at the Homewood Suites Chandler. We know you have a choice when traveling and we appreciate you selecting our hotel. I am happy to hear that you thought our rooms were big, however I am sorry that they were too dark for you. "Detroit Street" is actually the street located behind the hotel which is very confusing since our entrance faces Chandler Boulevard. We are glad that you were still able to find us. Thank you again for staying with us and we hope to see you again on your next visit to the Chandler area.
5 out of 5
Recommended
by A verified traveler from Costa Mesa, CA

Comfortable, good location, priced right

Posted Aug 16, 2013 on Hotels.com
This is a nice hotel with great amenities that fit my needs very well.
4 out of 5
Recommended
for Personal Event
by Kevin from Chandler, AZ

Great stay at short notice!

Posted Aug 4, 2013 on Hotels.com
Stay was great. Management took care of us with such a short notice.
Comment from Hotel Management
Oct 19, 2013 by Lorri, Hotel Management
Thank you so much for taking the time to let us know how your stay with us went. We know that you have a choice when traveling and we thank you for choosing the Homewood Suites Phoenix / Chandler. . We are happy to hear that the stay was great and that we took care of you during your stay . We hope you have the opportunity to stay with us again on your next visit to the Chandler area.