Ratings based on 707 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom new york, ny

Old and in need of update

Posted Feb 26, 2015
Tired hotel, no room service, several individuals outside of hotel begging for money.
4 out of 5
for Everyone
by A verified travelerfrom Prescott az


Posted Feb 21, 2015
Pros: The locartion.
Cons: Comp parking.
Location: Walk to theater and museums.
A pleasent historic hotel. It has a nice rooftop pool in the canyon of highrises reaching overhead. Light rail is in walking distance along with many of the down town Phoenix theaters. Weather was perfect in February. There is a breakfast place that was featured on Guy Fieri my girlfriend wanted to go to just a couple blocks away. Light rail was $2.00 for an all day pass. Bring dollar coins to use the vending machine at the stops. You either have to use the hotels valet parking or use a parking garage near the hotel at additional charge. We live in northern Arizona and will no doubt stay at the hotel again some cold winter weekend just as the Phoenicians head up north on hot summer weekends.
4 out of 5
for Everyone
by A verified travelerfrom Tucson, AZ

Great old hotel with charm and mystique

Posted Feb 17, 2015
Pros: Its historical charm
Cons: Nothing really
Location: Great location -- right downtown, lots of food nearby
Stayed one night -- great staff, lots of history, comfortable beds. Small rooms, though.
2 out of 5
by A verified travelerfrom tx

No Control over air

Posted Feb 16, 2015
We could not control the air conditioned in the room . We were only able to turn the ceiling fan on high. I was miserably warm all night. If you like ur room cool when you sleep it wi not happen here. The walls are paper thin and we could hear everything going on in the room next door pretty disturbing in middle of night.
2 out of 5
by A verified travelerfrom birmingham, al

Old hotel. Lost its charm.

Posted Feb 14, 2015
Pros: Only the location.
Cons: Facilities and services.
This an old hotel with no creature comforts and many taken for granted things like HVAC. Real long in the tooth and looks like money is not spent on keep up. Pass it over unless you are expecting a rustic throwback experience.
1 out of 5
by A verified travelerfrom Denver

No Way Ever Again

Posted Feb 13, 2015
Pros: Nothing
Cons: Everything
The hotel is a dump. The walls are so thin I could hear every word of my neighbors phone conversation. I could hear the zipper on his suitcase?! I could barely turn around in the shower and water temperature would swing from tepid to scalding 3 or 4 times over the course of a 6 minute shower. It's certainly not worth the room price.
2 out of 5
by A verified travelerfrom seattle

Historic downtown hotel

Posted Feb 4, 2015
The Hotel San Carlos is a historic hotel located in the heart of downtown Phoenix. Other than the location they had nice fluffy towels in the bathroom. That unfortunately is the only thing the hotel has going for them. It needs to desperately be renovated. The interior of the room, bathroom & closet are dated. The decor thought the property is also horribly dated. It's a shame because with the right appointments this could be an amazing property considering the history. There's no room service either. The owners do not invest money into the property and it shows. They should be embarrassed.
1 out of 5
by A verified travelerfrom Tennessee


Posted Feb 3, 2015
Pros: The location to downtown.
Cons: Tear the thing down and build a new hotel.
Location: Great location to downtown.
No heat, can hear everything from other rooms, shower scalds then freezes, cob webs in corners of room, mattress hard as rock, outdated and old bedspread and curtains. We lost our two thousand dollars and checked out and found a clean hotel. I would rather sleep at the airport than here.
2 out of 5
by A verified travelerfrom Denver, CO

Run down, over priced

Posted Feb 3, 2015
Pros: Staff
SuperBowl weekend and they couldn't even have all of the lights on the outside sign work. Pictures on site must have been taken years ago or isolated room. Current state of hotel is very run down. One positive is that the staff we dealt with were friendly and helpful.
4 out of 5
for Everyone
by A verified travelerfrom Sahuarita, AZ

An Historic Gem!

Posted Jan 19, 2015
Pros: Expedia
I loved staying at the San Carlos. If you are looking for a homogenized hotel such as the Marriott or Best Western - this place is not for you. However, if you love old hotels and being downtown in the heart of things this place is great. We stayed in the Clark Gable room and it was fun; had dinner next door at the Irish Pub and wandered around downtown before our concert. I will definitely be back! They even have Valet parking which is a big bonus.