Ratings based on 693 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sahuarita, AZ

An Historic Gem!

Posted Jan 19, 2015
Pros: Expedia
I loved staying at the San Carlos. If you are looking for a homogenized hotel such as the Marriott or Best Western - this place is not for you. However, if you love old hotels and being downtown in the heart of things this place is great. We stayed in the Clark Gable room and it was fun; had dinner next door at the Irish Pub and wandered around downtown before our concert. I will definitely be back! They even have Valet parking which is a big bonus.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Prescott, Az

Posted Dec 13, 2014
Pros: reminded me of a tropical type of hotel
Cons: see water temp comment above
Location: The Irish bar next door was convenient and fun, of course the only option that part of town but there was lots of security and pro staff at the bar.
Quaint place, reminded my of a tropical type of hotel....staff was awesome, night clerk, night valet, morning valet, that means a lot to me as I come from a service industry myself. The only thing I found annoying at the time was the hot water temperature was not consistent, I had to keep adjusting the faucet, went from extremely hot to cold, was hard to find a middle ground. The bed was very comfortable,pillows too. Aside from the water, I would come back just because of the staff and it is unique compared to the other more modern hotels.
2 out of 5
by A verified travelerfrom Philadelphia, PA

Historic Hotel

Posted Dec 12, 2014
Pros: close by the arena
Cons: The hotel needs a complete makeover.
Location: arena metro train
The hotel was ok, but it definitely wasn't impressing. It was hard to tell where the entrance to the hotel was. It is very old and it didn't have any upgrades. Everything looked like it was the original features. The bathroom was extremely small, small shower, no counter top or place to put on make up. The room was very small, I had a hard time getting the ironing board out to iron my clothes.
3 out of 5
by A verified traveler

Great location, amazing staff, horrible conditions

Posted Dec 12, 2014
Your team members are amazing, filled with warmth and hospitality. The over all conditions is not great.. Water in shower is temperamental, heater is not working, walls are sooo thin I can hear the neighbors snoring!! :)
4 out of 5
Recommended
for Families
by A verified traveler

クラシックで家族的なホテル

Posted Nov 10, 2014
Pros: 歴史あるホテルで、古いアメリカを想像させてくれるところ。
ホテルは古風で、確かに歴史を感じさせる作りだが、ホテルの従業員はとても親切で人懐こく、家族的な感じでした。
1 out of 5
by A verified traveler

Posted Nov 4, 2014
Hotel needs a refresh in basics like clean carpet. Has a strong musty smell because of this. Staff, including managerial, require significant training in customer service - though D was a nice guy - be prepared for lengthy uncomfortable debates around surprise charges on your credit card due to hotel error. Multiple basic mix-ups by the staff resulted in lots of standing around waiting for them to correct, then phone conversations later to correct the issues.
2 out of 5
by A verified traveler

Cheap hotel in downtown area

Posted Nov 4, 2014
Pros: Located close to convention area.
Cons: They could implode the building and start over.
This is an OLD hotel. The room was small and the bathroom was tiny. I've never seen a bathroom this small. If you like rustic, this is the place for you. The front desk personnel were polite and helpful and the maids did a commendable job cleaning the room. Unfortunately, the staff don't have much to work with due to the age of the facility.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom TOKYO

伝統のある格式高いホテル

Posted Oct 31, 2014
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3 out of 5
Recommended
for Everyone
by A verified traveler

OMG I HEARD THE GHOSTS!

Posted Oct 26, 2014
OMG I heard the racket in hall all night. Had to put TV on to get past it. Can't believe when I looked it up, people say its the ghosts of three kids! The hotel is old but kept up. Its historic which is cool. Sort of a boutique hotel these days. No restaurant, shop, etc. And of course ...whose afraid of ghosts? Its usually well priced for downtown Phoenix and available when the big ones are booked. I'd stay again but bringing my Ecktoplasm trap :-)
4 out of 5
Recommended
for Business Travelers
by Dianefrom Pennsylvanua

business trip

Posted Oct 24, 2014 on Hotels.com
I was pleasantly surprised at the condition of this 1930 Era hotel. The rooms were decorated to match Era nice large closets The bathroom were very small but clean. I would recommend this hotel for anyone tired of the chain hotels. Plus reasonable priced