Ratings based on 547 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
by Glenn from North Carolina
Mold and cracked tilesPosted Mar 6, 2014
Cons: Clean the hotel! Fix the internet connection. Update!!!
This hotel looks like it hasn't been updated or taken care of since the 1950's. Not only is it in poor condition, but it is filthy. The bathroom has mold and mildew in the shower and the tiles are cracked. Also, the "free high speed internet" does not work at all.
by A verified traveler
Old HotelPosted Mar 5, 2014
Pros: Location, historical history of the hotel, beautifully furnished. Very welcoming staff and valet.
Cons: I don't think anything can be done, it an very old building.
Location: The San Carlos Hotel is located in downtown phoenix its location is near the ballpark, us airways stadium, the and many, many restaurants.
Beautiful historical hotel but has many issues. Very small bathrooms, bad plumbing (our toilet flushed for 3-4 minutes and front desk said this was normal!) , extremely thin walls! We had to move to another room because of the noise from another guest. Overall its a great location in the center downtown, walking distance of everything. I don't think I will be staying here again though.
for Everyoneby A verified traveler
San CarlosPosted Feb 18, 2014
Pros: It's close to alot of resturants/bars for a easy choices for what you are in the mood for. It's also 1 street over from the Lightrail train system.
Cons: The THIN THINK walls!!! We heard (litteraly) our drunk neighborhors come back at 2:13am - conversations, laughter, going to the bathroom, shower etc.
Location: US Airways, Bank One Ballpark, the Convention Center, Symphoney, the rotating room on top of the Hyatt.
We went because of the ghots that supposed to haunt the hotel. Remember: It's a old hotel (1920's)- with alot of character and tons of history. Clark Gable, Mae West, Marily Monroe all stayed here (if those walls could talk)! It's in a good centeral locatoin in dowtown Phoenix. Close to resturants and bars (one right next door) for a more laid back evening. We didn't spend much time in the room as we were out in the nice February weather in the city...but it was a comfortable stay while we were in there. Again, it's a OLD hotel...the bathroom shows it..old plumbing (toilet flusher was on the side on the wall pipe), old tub, and flooring...but it added to the feel of the olden days (well, at least that's what we were telling ourselves). The bed (obvisouly new) was comfortable. Flat screen TV, HBO's & coffee maker all provided (alittle bit of home). It's a good 'ole, supposedly haunted, great history & gorgeous hotel AND we can say we stayed in the 1st high rise building in Phoenix!
for Everyoneby Dennis from Las Vegas
Excellent LocationPosted Feb 15, 2014
Pros: The history and how they have preserved it almost like it was back when it opened in 1928 cool place.
Cons: Rooms could be quieter but it is a old hotel so thats expected
Location: Within 0.5-1.0 to bars,resturaunts,stores,Stadium. Walked everywhere we went due to its excellent location
Friendly staff,close to everything in the city,Great history would stay there again.
for Business Travelersby Rose from Long Island, NY
Attend event at the Phoenix conference centerPosted Feb 12, 2014
Pros: Location and room decor. Had the neatest medicine cabinet I have ever seen in a hotel!
Cons: Plumbing i.e. shower could use some updating. But it was functional. Perhaps a little more soundproofing.
Location: 3 blocks to the conference center. close to the mall and several restaurants. Since this was a business trip that's all the time I had.
Despite the age of this hotel..it has charm...it was a very convenient walk to the conference center. Very centrally located. Room was nicely appointed.
for Everyoneby Joe from Ohio
Nice place to stay.Posted Feb 10, 2014
It is a very different experience to stay in such a hotel with long history. The room is clean. The location is good. The restaurant at 1st floor is nice.
by CLT from San Francisco, CA
Posted Jan 26, 2014
Pros: Central location, friendly staff.
Cons: Need to pay more attendtion to maintenance.
Pro: Staff was friendly and helpful Con: Shower does not work properly Staff was friendly, the room was clean, location was great. However, the shower was difficult to turn on, and even after it was on only a trickle of water was flowing through. Then the hot water cut out. Staff did offer to fix the problem, however, I had to leave right away, and could not wait. I do expect the facilities, such as the shower, to work properly. This shortcoming was difficult to overlook.
by Tony from Dallas
Tiny room, very small bathroomPosted Jan 16, 2014
Pros: Wonderful Staff
Cons: It is just an older hotel that has very small rooms and thin walls.
Location: Location was terrific..
I love a good boutique hotel but this one, while having a great staff, was a little challenging. The walls were very thin and we easily heard voices talking at a normal level all the time. Overall it was very small and clausterphobic with no room to move around very much. I didn't complain or go to another hotel simply due to a large convention in downtown Phoenix and no other rooms available in walking distance to the conference.
for Everyoneby A verified traveler
Really cool vintage feelPosted Jan 7, 2014
Ordered our room through expedia and everything went smoothly! Highly recommend it!
Recommendedby R. Henry from Sierra Vista
Location is the only good thingPosted Dec 5, 2013 on Hotels.com
This hotel is somewhat historic. interesting to visit and walk around but not try to stay in. Walls are thin can hear other patrons; in hallway and showering in next room, which also caused me to lose hot water Had to circle block three times in order to pull to check in. No signs to direct you to where you can park if you're staying there. Can walk to many things downtown easily but you may want to pay for parking elsewhere and stay at a higher quality hotel. You have to pay for parking at this decaying place anyways.