Ratings based on 708 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, IN

Nice hotel close to the airport

Posted Jun 1, 2015
The staff were amazing and helpful! The room was comfortable and clean. I also liked the coffee bar in the lobby,
2 out of 5
by A verified traveler

Posted May 28, 2015
- Loud A/C / Fan unit. - Strong smelling cleaning products, had to change rooms. - Tired looking facility - rugs, furniture. - Pool was nice.
1 out of 5
by A verified travelerfrom Vail, AZ

Disappointed

Posted May 26, 2015
Pros: Breakfast was good.
Cons: Customer Service training, quicker responses to urgent issues (like no AC when it's 90 Deg. F outside).
Location: Near airport and food easy to find.
Upon check-in everything was great. Around 11 p.m. the AC quit working, called down to the front desk and they said they couldn't do anything about it and a service company would be here in the morning. Mind you this is summer time in AZ. Windows could not be opened. Around 7 a.m. went down to have breakfast and the A/C still wasn't working, but it was in the lobby so I hung out in the cool area for awhile. Left for lunch around 11 and when we returned at 3 pm, AC was back on. I am disappointed that the front desk staff was rude and unhelpful, at a minimum they could have offered me a fan. They had moved a large portion of the people without AC to other rooms, but then had none left. Not sure why they didn't call the HVAC people immediately. The following morning the same rude desk clerk was leaning over the front counter playing Candy Crush on her phone, she is not a good representation of your brand.
3 out of 5
by A verified travelerfrom Sarasota, FL

Airport hotel in need of some updating

Posted May 25, 2015
Arrived late and was locked out, however after walking around the hotel twice, we were let in. Service was outstanding! Breakfast was a nice treat as was free parking and internet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel

Posted May 20, 2015
Hotel is literally on path with low airplanes. Had a room on 1st floor and couldn't hear the planes at all. Rooms are decent, clean, and comfortable. Bathroom is ridiculously tiny. Problem with staying on first floor is they do the grounds maintenance bright and early at 7 am with leaf blowers and power washers. Talk about an unwanted wake up call. No warning day before from front desk. Drinks are weak from bar also, byob.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Location - Tempe AZ

Posted May 14, 2015
Staying here was just like coming home. Staff was welcoming and personable. Our room was spacious (5 adults and 6 pieces of luggage plus carry on bags) and comfortable. We had a great and restful stay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Excellent hotel

Posted May 11, 2015
Awesome experience here really nice people good customer service
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
Rooms were large, quiet and very comfortable. Staff was helpful and friendly. Complimentary breakfast was delicious!
3 out of 5
by A verified travelerfrom vancouver, Bc

Not so clean

Posted May 1, 2015
The rooms weren't as clean as I had expected from the pictures and could be upkept better. It's an older building so it's a bit understandable. Was unimpressed with the cleanliness of towels in the room and carpets. Hot breakfast was a nice surprise.
3 out of 5
by A verified traveler

Posted Apr 28, 2015
Front desk girl when checking in was very rude. Very unlikely I stay here again.