Ratings based on 543 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Boston, MA

Nice hotel and great family pool

Posted Jul 4, 2014
Pros: Friendly staff, pools, kid friendly events and activities, patio area, live music and performances.
Cons: Access to pool (not having to go through bar area), long walk from room to elevator, pool food, step stool for sink in bathroom.
Location: Great location near lots of shopping and great restaurants. Butterfly Wonderland, Phoenix Art Museum, Desert Botanical Gardens, and lots more.
Our family stayed here for 4 nights. We enjoyed the activities available (Camp Hyatt, Indian dancing, movie on beach, live music, etc) and the pools were great for kids. Lobby and patios were clean and relaxing. The staff was very friendly and welcoming and really made us want to come back for another stay. Room was nice although a long walk from elevators next time I would ask for a room closer being pregnant with two small kids. Would have preferred not to have to walk through bar area to get to pools. Overall a great stay and a great deal! We will definitely be coming back!
Comment from Hotel Management
Jul 10, 2014 by Terri, Hotel Management
Thank you for taking the time to write a review of your recent stay with us. We certainly appreciate all of your feedback! We apologize that we fell short of accommodating your pregnancy. Please let the front desk know next time and we will work with you to make more suitable arrangements. We are happy you were pleased with our accommodations and found our staff friendly and helpful! Thank you again for the kind words. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pool never closes

Posted Jun 30, 2014
Bed was a little too hard but loved the resort. The pool was wonderful! Drink prices at the pool were expensive though.
Comment from Hotel Management
Jul 10, 2014 by Terri, Hotel Management
Thank you for taking the time to write a review of your time with us. We appreciate your feedback about the beds and the drink prices We are happy you were pleased with your stay and look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a great location in Scottsdale.

Posted Jun 30, 2014
Pros: Pool area was great. Room was clean a well set up. Balcony was a great extra.
Cons: Prices for food a drink at the pool and in the restaurants were quite high. We chose to travel outside of the hotel for most of our meals.
Location: Plently of shopping and restaurants nearby.
Very pleasant and relaxing stay. Pool area was great and the hotel is set up very well.
Comment from Hotel Management
Jul 10, 2014 by Terri, Hotel Management
Thank you for taking the time to write a review of your stay with us. I'm glad to see that you enjoyed our location and accommodations!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2014
We stay at the Hyatt every summer and it's always a good experience.
Comment from Hotel Management
Jul 10, 2014 by Terri, Hotel Management
We value your loyalty and are grateful that you enjoyed your recent stay with us. We look forward to seeing you again soon!
3 out of 5
Recommended
for Everyone
by Michelle from Scottsdale, AZ

A/C didn't work in room.

Posted Jun 17, 2014
Pros: Great pool. SWB had an amazing brunch!
Cons: customer service from front desk agent.
Hyatt Gainey is a great resort, close to our home. So, we decided on a staycation for Father's Day. We noticed that the air wasn't working properly when we were ready for bed. A tech came and got it working. It lasted about 2 hours. Upon check out i let the check out agent know that the air did not work all night in our room and all the agent did was give us a resort fee credit. $25??? In Arizona in June? I was not happy. We loved the pool and had a great time otherwise. Room comfort is a big deal though. I did also appreciate that the housekeeper found my daughter's Kindle and turned it in to security.
Comment from Hotel Management
Jul 10, 2014 by Terri, Hotel Management
Thank you for providing a thorough review of your recent stay. We appreciate your candid comments about our amenities and will include your feedback in future planning. We apologize for inconveniencing you and your family. We appreciate your kind words about our pools, the comfort of your room, and our staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
the grounds and pool were over worked dirty and not of a quality known for at this hotel. At 4am the grounds looked like they should close it down for cleaning for the day. Ugh....
Comment from Hotel Management
Jul 10, 2014 by Terri, Hotel Management
Thank you for taking the time to provide a thorough review. We appreciate your honest and candid comments. We apologize for any inconveniences we may have caused you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Jun 1, 2014
Pros: The staff was very friendly. The golf course across the street from the hotel was also wonderful.
Cons: Get a local shuttle service to take guests to nearby places.
Overall, my experience was very good at the Hyatt Regency at Gainey Ranch in Scottsdale, AZ. The staff and facilities were wonderful. My only complaint was with the hotel's taxi service. They should have a complimentary shuttle to take the guests to nearby places within a certain distance; instead, they rely on a local company that charges a "flat rate." For example, me and my girlfriend decided to eat out one night at a local restaurant that was about 5 miles away. The trip there cost $15 and then on the way back it cost $29. That's a $14 difference. How does that happen? Plus, the trip back was even quicker.
Comment from Hotel Management
Jul 10, 2014 by Terri, Hotel Management
Thank you for your kind and thorough review! We appreciate your candid comments about our taxi services and apologize for the inconvenience. We will take your comments into consideration for future planning.
5 out of 5
Recommended
for Couples
by Jim from phoenix

staycation in snottsdale

Posted May 14, 2014 on Hotels.com
Went here for a romantic/staycation. I couldnt ask for a better time from the complimentary prickly pear margaritas upon check in to the great pool area to the groovy live music to the free bike rentals we rode to a nearby breakfast joint! Great service and perfect rooms with the surrounding mountain views! Perfect
5 out of 5
Recommended
for Everyone
by A verified traveler

Classy and beautiful

Posted May 12, 2014
Everything about our stay was perfect. Staff was polite and helpful. Surrounding was beautiful. Bed comfy and room always clean. Food was fabulous! LOVED everything and will absolutely go back!!
5 out of 5
Recommended
by Cheryl and Mel from From West Bloomield Mi.

weekend getaway

Posted May 12, 2014 on Hotels.com
It was very exotic and enjoyed the resort setting.