Ratings based on 637 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

New Years Eve in Phoenix !

Posted Jan 9, 2015
Pros: The hotel is beautiful in terms of its rooms , public areas and external landscaped areas and pools .
Cons: The introduction of either hand gel sanitizers or a small wash hand basin in the shower room next to the W.C would be more hygienic .
Location: Taliesin West is a 'must visit' for all architectural fans. The general area is a beautiful part of the city and only 30 minutes drive to the airport.
We had a fabulous two days to mark the end of 2014 at the fabulous Hyatt Regency in Scottsdale , Phoenix , Arizona . The staff were all very polite ,friendly and extremely helpful.
Comment from Hotel Management
Jan 19, 2015 by HyattScottsdaleManagement, Hotel Management
We are thrilled you enjoyed two wonderful days with us welcoming in 2015. We hope to see you again in the future, Hala.
1 out of 5
by A verified travelerfrom MI

Worse experience ever

Posted Jan 5, 2015
We came to the hotel with 2 kids with the reservation of 2 double bed room. Since they did not have the room we reserved, the manager offered us a room with 1 king bed and extra blankets for the kids to sleep on the floor. We paid more than $300/night and this is what we were offered at 10pm after driving for 7 long hours to this hotel! The manager was swearing that he doesn't have a room and there is nothing he could do about it...BUT if we pay at least half price, he probably could find the second room for the kids to sleep in!! We left Hyatt at 11pm to look for another hotel, the one that could treat people with respect and dignity. Sure enough, we found it.
Comment from Hotel Management
Jan 9, 2015 by HyattScottsdaleManagement, Hotel Management
We are very disappointed to read your review, Ronie. We apologize for any inconvenience you may have experienced. We can assure you that this is a very rare instance. Please know I will be sharing your review with our team in order to ensure your feedback is received and heard.
4 out of 5
Recommended
for Couples
by A verified traveler

great, not the best

Posted Dec 27, 2014 on Hotels.com
The pools were not that big as described, but the room was comfortable. Hotel services were great! I do not know if it worths the money I paid.
Comment from Hotel Management
Dec 31, 2014 by HyattScottdaleManagement, Hotel Management
Thank you for your feedback, both constructive and positive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Wonderful hotel with great on site activities.

Posted Dec 21, 2014
Room was very clean, staff were very helpful from checkin to helping plan activities for the day. Gondola ride was nice. Very friendly staff everywhere and knowledgeable about the area and amenities. Close to great hikes and museums. Pools were nice and outdoor seating around fire pits were a nice touch at night.
Comment from Hotel Management
Dec 24, 2014 by HyattScottsdaleManagement, Hotel Management
We're thrilled that you had a wonderful stay with us, and were able to take advantage of our many offerings. We hope to see you again in the future.
5 out of 5
Recommended
for Families
by Amandafrom Chicago, IL

Great time for the family

Posted Nov 30, 2014 on Hotels.com
Great for family stays. The pools, slide, and activities (bikes, game room) kept a 5, 10, and 12 year old each happy, while the parents had a great time, too. The brunch buffet leaves quite a bit to be desired - subpar food served on the not hot enough side - and the pool side service is slow, but there are plenty of great restaurants a quick drive away to Old Town to compensate.
Comment from Hotel Management
Dec 3, 2014 by HyattScottdaleManagement, Hotel Management
Thanks for your feedback, Amanda. We appreciate your insight, and apologize that you were not completely satisfied with our buffet and pool side service. We will relay your comments to our team to see how we may refine our service and offerings.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Spokane, WA

Very Nice Hotel

Posted Nov 25, 2014
Pros: Easy to find, Close parking, Nice Pool, Everyone was very friendly and helpful.
Cons: The shower water temperature was a problem. When it finally warmed up it was hot, hotter or scalding. They really should get this fixed.
Location: Easy to get around, close to food and shopping but far enough from downtown.
Great Place to Stay. Nice Updated room, Large bathroom with oversized shower, Pool with Beautiful grounds.
Comment from Hotel Management
Nov 26, 2014 by HyattScottsdaleManagement, Hotel Management
We're thrilled you enjoyed your stay with us. Thank you for your feedback.
4 out of 5
Recommended
for Couples
by Paulfrom Calgary, Alberta Canada

Hyatt Regency At Gainey Ranch in November

Posted Nov 20, 2014 on Hotels.com
My wife and I stayed at the Hyatt Regency for a few nights in mid November. It is a beautiful hotel with lots of amenities. Our room was nice but it got quite loud starting at about 7:30am with guests and cleaning staff. For the most part, hotel staff were excellent. It took quite awhile to get service in the lounge area, but once we did get served, staff were efficient and friendly.
Comment from Hotel Management
Nov 22, 2014 by HyattScottdaleManagement, Hotel Management
We appreciate your candid review of your recent stay with us, Paul. Despite a couple constructive comments, we hope you enjoyed your stay with us, overall.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing weekend away from it all.

Posted Nov 18, 2014
Pros: Personal touch and atmosphere.
Cons: nothing
Location: shopping, golf, bike riding
Great atmosphere and felt like we were at an all inclusive resort. Everything was provided for and there was plently to do in the area.
Comment from Hotel Management
Nov 22, 2014 by HyattScottsdaleManagement, Hotel Management
Thank you for your five-star review. We are delighted you enjoyed your stay with us.
5 out of 5
Recommended
for Couples
by Richardfrom Cincinnati

Hyatt Gainey Ranch Scottsdale, a slice of Heaven

Posted Nov 18, 2014 on Hotels.com
This hotel is incredible. Great for families, yet has private areas for adults. It has one of the most beautiful courtyards I have ever seen, providing a view of a two story cactus, a fountain, a pool, a lake, a golf course, and the Senora mountains. All while standing in the same location. Service is incredible, every amenity available, great location. Can't say enough good things.
Comment from Hotel Management
Nov 22, 2014 by HyattScottdaleManagement, Hotel Management
Thank you so much for your great review, Richard. We are thrilled we can provide you with a 'slice of heaven' in Scottsdale. That is a true honor. We certainly hope we have the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Greatness!

Posted Nov 17, 2014
Awesome facility and staff. I will vacation there again. One of my favorite resorts!
Comment from Hotel Management
Nov 21, 2014 by HyattScottsdaleManagement, Hotel Management
Thank you so much! We're thrilled you enjoyed your time with us. Hope to see you again.