Ratings based on 642 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

A stay-cation with drinks by the pool

Posted May 11, 2015
Overall excellent stay. We spent the day at the pools, enjoyed drinks and had Sunday brunch. I would definitely recommend this hotel and stay again.
Comment from Hotel Management
May 13, 2015 by Manager, Hotel Management
Thank you for your five-star review and recommendation! That makes our day. We're so happy you enjoyed a wonderful staycation with us lounging by the pool and enjoying our Sunday brunch. Sounds like a successful vacation to us!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Bachelorette party

Posted May 6, 2015
Pros: great location. beautiful grounds, nice restaurants
Cons: rooms too far from everything
I had my bachelorette party for dinner at Alto Ristorante which was wonderful. A beautiful setting and our waiter Tommy was very attentive as well as a good sport as he waited on 19 crazy women. I reserved 2 double rooms for the one night which were clean, right next to each other (a nice bonus) but a little far from the entrance to the hotel. Upon reservation, I was told that i could reserve some cots but when I asked the front desk at night, they said that the rooms were not large enough to hold cots, so some of us had to sleep on the floor. So that was not very satisfactory since I was under the impression we could have cots delivered.
Comment from Hotel Management
May 11, 2015 by Manager, Hotel Management
First, thank you so much for choosing to celebrate your bachelorette party with us! We’re honored - and we hope you and your friends were able to enjoy yourselves to the fullest. We apologize for the confusion regarding roll-a-ways. We are going to discuss this with Expedia. Because the double rooms are the size that they are, we can’t place additional roll-a-ways in the guestroom as it becomes a safety hazard. Our policy is that we have a maximum of 4 people per guest room. We wish you the best in your upcoming marriage!
3 out of 5
by A verified travelerfrom oregon

starting to look tired

Posted Apr 18, 2015
This hotel is starting to look tired - The towels are thread bear and there are marks on the walls in the hallway's and the carpeting looks stained. It's in a great location and the pools are nice but for the price I was disappointed. I thought the food was blah and the service was nothing special.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you for your honest feedback regarding our resort. We apologize you were not totally thrilled with our property. Please know we will share your feedback with appropriate personnel so we may make improvements where necessary.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Have stayed here many times. Beautiful place with great pool area. Staff very congenial and helpful.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you for your wonderful feedback. We're glad you found our team to be helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newport Beach, Ca

Hotel stay

Posted Apr 13, 2015
This is a wonderful hotel. It's beautiful and lively- night and day! It's great for families and couples. I love that when you check in you are given complimentary margaritas! Good hotel! Will come back. Also, staff is really friendly!
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thanks for your lovely 5-star feedback! We're thrilled you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Great place to stay. Fun for kids. Tons of activities.
Comment from Hotel Management
Apr 13, 2015 by Terri, Hotel Management
Thank you for your fantastic five-star feedback!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Palm Desert

Resort hotel close to Spring Training Baseball

Posted Mar 31, 2015
Nice hotel, although we didn't use any facilities other than the pool and restaurant. Pools were nice but only had one spa/jacuzzi with none in the adult area. Only had breakfast in the restaurant and the selection was very limited for our taste. The grounds were beautiful and the staff wonderful.
Comment from Hotel Management
Apr 3, 2015 by Terri, Hotel Management
Thank you for taking the time to write a review of your recent stay with us. We are pleased that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted Mar 25, 2015
Pros: Grounds are beautiful, good location, nighly entertainment
Cons: More diverse nightly entertainment, cover band perhaps? Additional food/restaurant options.
Location: Downtown Scottsdale is a 5 minute drive with wonderful restaurants and shopping. Cub's facility within 15 minutes. Sedona was only a 2 hr. drive
We found the hotel to be beautiful and welcoming with spectacular views from the lobby.
Comment from Hotel Management
Mar 26, 2015 by Manager, Hotel Management
Thank you for your lovely review, Karen. We surely appreciate your fantastic feedback.
3 out of 5
by A verified travelerfrom Denver

Not the same

Posted Mar 20, 2015
I have always loved this Hyatt. We were placed in a room overlooking a rooftop garden which resembled a field of weeds. Service is usually amazing at Gainey Ranch. We had three different circumstances in which we experienced exceptionally poor service. Was awakened at 1am by staff vacuuming outside our room. When I called to complain, the front desk manager corrected me saying 'it's actually not right outside your door, it's closer to the front desk".....which was about 20 feet away. He didn't think there was anything wrong with having the night Crew clean at that te.
Comment from Hotel Management
Mar 26, 2015 by Manager, Hotel Management
We wholeheartedly apologize for your experience on this occasion. We'd like to assure you that this it not a typical review, or experience, that our guests encounter, and again we apologize that you may have experienced some discomfort with your stay. We'd love the opportunity to renew your feelings toward our resort in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice hotel and friendly staff.

Posted Mar 17, 2015
Pros: Location, staff and grounds are all really nice. The rooms are comfortable
We did enjoy our stay. The hotel and lobby are quite nice. The staff is very friendly.
Comment from Hotel Management
Mar 20, 2015 by Manager, Hotel Management
Thank you for your wonderful review, Diane.