Ratings based on 622 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

New Years Eve in Phoenix !

Posted Jan 9, 2015
Pros: The hotel is beautiful in terms of its rooms , public areas and external landscaped areas and pools .
Cons: The introduction of either hand gel sanitizers or a small wash hand basin in the shower room next to the W.C would be more hygienic .
Location: Taliesin West is a 'must visit' for all architectural fans. The general area is a beautiful part of the city and only 30 minutes drive to the airport.
We had a fabulous two days to mark the end of 2014 at the fabulous Hyatt Regency in Scottsdale , Phoenix , Arizona . The staff were all very polite ,friendly and extremely helpful.
Comment from Hotel Management
Jan 19, 2015 by HyattScottsdaleManagement, Hotel Management
We are thrilled you enjoyed two wonderful days with us welcoming in 2015. We hope to see you again in the future, Hala.
1 out of 5
by A verified travelerfrom MI

Worse experience ever

Posted Jan 5, 2015
We came to the hotel with 2 kids with the reservation of 2 double bed room. Since they did not have the room we reserved, the manager offered us a room with 1 king bed and extra blankets for the kids to sleep on the floor. We paid more than $300/night and this is what we were offered at 10pm after driving for 7 long hours to this hotel! The manager was swearing that he doesn't have a room and there is nothing he could do about it...BUT if we pay at least half price, he probably could find the second room for the kids to sleep in!! We left Hyatt at 11pm to look for another hotel, the one that could treat people with respect and dignity. Sure enough, we found it.
Comment from Hotel Management
Jan 9, 2015 by HyattScottsdaleManagement, Hotel Management
We are very disappointed to read your review, Ronie. We apologize for any inconvenience you may have experienced. We can assure you that this is a very rare instance. Please know I will be sharing your review with our team in order to ensure your feedback is received and heard.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta, Canada

Wonderful hotel with great on site activities.

Posted Dec 21, 2014
Room was very clean, staff were very helpful from checkin to helping plan activities for the day. Gondola ride was nice. Very friendly staff everywhere and knowledgeable about the area and amenities. Close to great hikes and museums. Pools were nice and outdoor seating around fire pits were a nice touch at night.
Comment from Hotel Management
Dec 24, 2014 by HyattScottsdaleManagement, Hotel Management
We're thrilled that you had a wonderful stay with us, and were able to take advantage of our many offerings. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Spokane, WA

Very Nice Hotel

Posted Nov 25, 2014
Pros: Easy to find, Close parking, Nice Pool, Everyone was very friendly and helpful.
Cons: The shower water temperature was a problem. When it finally warmed up it was hot, hotter or scalding. They really should get this fixed.
Location: Easy to get around, close to food and shopping but far enough from downtown.
Great Place to Stay. Nice Updated room, Large bathroom with oversized shower, Pool with Beautiful grounds.
Comment from Hotel Management
Nov 26, 2014 by HyattScottsdaleManagement, Hotel Management
We're thrilled you enjoyed your stay with us. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing weekend away from it all.

Posted Nov 18, 2014
Pros: Personal touch and atmosphere.
Cons: nothing
Location: shopping, golf, bike riding
Great atmosphere and felt like we were at an all inclusive resort. Everything was provided for and there was plently to do in the area.
Comment from Hotel Management
Nov 22, 2014 by HyattScottsdaleManagement, Hotel Management
Thank you for your five-star review. We are delighted you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Greatness!

Posted Nov 17, 2014
Awesome facility and staff. I will vacation there again. One of my favorite resorts!
Comment from Hotel Management
Nov 21, 2014 by HyattScottsdaleManagement, Hotel Management
Thank you so much! We're thrilled you enjoyed your time with us. Hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2014
Cons: The pillows were awful. I asked for an extra blanket . It was clean, but shabby... the the calibre of a Hyatt
Location: excellent
The most impressive facet of this hotel is their friendly staff. I did not find one person who did not smile, want to make my stay wonderful and ask if there was anything else they could do to assist.
Comment from Hotel Management
Nov 21, 2014 by HyattScottsdaleManagement, Hotel Management
Thank you for your kind comment about our friendly staff. We really appreciate it!
5 out of 5
Recommended
for Families
by Deborahfrom Derbyshire

Worth the drive

Posted Oct 31, 2014 on Hotels.com
We are a family of 5 with 2 teenagers. We have visited before 4 years ago and loved it. The lobby area is sensational with stunning views and great bar areas. The pool could not be better and a kids slide! The hotel decor is dated and our room was just not suitable for 5 people but it was the only way we could come to this hotel again as we should really have 2 rooms but that would be a huge sum. We would come again but not in the basic room we had at that price at almost $500 a night. Staff great especially at pool and coffee shop.
Comment from Hotel Management
Nov 4, 2014 by Terri, Hotel Management
Thank you for your five-star review, Deborah. We are pleased to read that your family enjoyed its time with us. We certainly look forward to seeing you again if your travels should bring you to Scottsdale.
4 out of 5
Recommended
for Families
by A verified travelerfrom UK

Pleasant hotel, fairly close to amenities.

Posted Oct 20, 2014
Pros: Pool area, slide & resteraunts. Pleasant staff.
Cons: For a family room feel need two king or even queen size beds. Doubles really not suitable for family of four with teenage children.
Location: Golf course beside hotel, with good bounce back rates & under 17yrs complimentary golf & club hire. Plenty of good resteraunts nearby & shopping.
Our experience was overall very good. The hotel itself was lovely, with good resteraunts & generally very pleasant staff. The pool area was great for children, with a fun water slide that was well supervised. Our only point for complaint was that upon arrival we found our room with two double beds just not to be adequate for a family of four.....the beds were small for doubles and we found the room to be very dull with a lack of the soft furnishings that appeared in the hotel photos ( minor point, but makes a difference to the first impression of the room!) we were quite frankly disappointed! Eventually after speaking to staff a helpful young lady offered us the option of adjoining rooms with a king room & a double, this was far better accommodation for a week. The bathrooms were lovely, but rooms plain otherwise, however there was a lovely balcony.
Comment from Hotel Management
Oct 28, 2014 by Terri, Hotel Management
Thank you for your candid feedback, Monie. We appreciate your remarks about our guest rooms and first impressions. It certainly helps us with future improvements. I am happy to read we were able to make your stay more comfortable, as well. We hope you enjoyed your time at the Hyatt Regency Scottsdale Resort & Spa at Gainey Ranch!
5 out of 5
Recommended
for Couples
by Andyfrom Tucson, AZ

Magical!

Posted Oct 17, 2014 on Hotels.com
I don't have one negative thing to say. Fabulous, fabulous, fabulous.!
Comment from Hotel Management
Oct 18, 2014 by Terri, Hotel Management
Thank you for your fabulous review, Andy! We're delighted you enjoyed your time at the Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch.