Ratings based on 648 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bakersfield, CA

Nice Retreat

Posted Jul 21, 2015
Pros: I love the acoustic music in the lobby.
Cons: Wish the music could last a little longer.
Location: Great location, easy access from the Phoenix airport.
We always enjoy the Wine Me Dine Me experience and this time was just as wonderful as the previous visits.
Comment from Hotel Management
Jul 24, 2015 by Manager, Hotel Management
Thank you so much for your wonderful review. We're thrilled to read that you enjoy our Wine Me, Dine Me experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

5 star experience

Posted Jun 24, 2015
Pros: Everything!
Cons: The walls were too thin. We could hear everything the next door family of 5 were saying esp through the bathroom walls.
Location: Locations is great. Close to an outdoor shopping mall & lots of yummy restaurants. Starbucks is close, too. Highly recommend biking around.
I cannot say enough great things about our stay. The facilities & grounds are beautiful! The rooms are nice & beds are very comfy. They supply high end complimentary toiletries & provide a variety of complimentary toiletries you may have forgotten including shaving cream, sewing kits, slippers, etc. The restaurants were all excellent esp. Alto! Fabulous food. Amazing wait staff! In fact, the service from everyone, from the bell hop to housekeeping, was exemplary. Loved the general store. They have the most delicious homemade granola I've ever had. The bartenders, esp Brent was very friendly, full of wonderful info & suggestions. And the drinks he makes (I only drank margaritas) are outstanding!!! Worth every single penny! The adult pool chaises fill up quickly. Go early about 10ish to put your towel down & be back w/in an hour. The pool staff watch to see if they are being used or just held. I didn't care for the drinks at the pool bar. They were much better at the hotel bar next to Alto. Take advantage of the free mountain bikes, grab a water & go explore. Lots to see. It's just a lovely area. The only complaint we both have is that the walls of our room were very thin. We could hear everything next door esp in the bathroom. Unfortunately, we had a very, very, very rude family of 5 staying next door. Their little 4 yr old son would wake up every single morning at 6:45a. That was the only part that really sucked!
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
Thanks so much for your fantastic five-star review! We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

A stay-cation with drinks by the pool

Posted May 11, 2015
Overall excellent stay. We spent the day at the pools, enjoyed drinks and had Sunday brunch. I would definitely recommend this hotel and stay again.
Comment from Hotel Management
May 13, 2015 by Manager, Hotel Management
Thank you for your five-star review and recommendation! That makes our day. We're so happy you enjoyed a wonderful staycation with us lounging by the pool and enjoying our Sunday brunch. Sounds like a successful vacation to us!
3 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Bachelorette party

Posted May 6, 2015
Pros: great location. beautiful grounds, nice restaurants
Cons: rooms too far from everything
I had my bachelorette party for dinner at Alto Ristorante which was wonderful. A beautiful setting and our waiter Tommy was very attentive as well as a good sport as he waited on 19 crazy women. I reserved 2 double rooms for the one night which were clean, right next to each other (a nice bonus) but a little far from the entrance to the hotel. Upon reservation, I was told that i could reserve some cots but when I asked the front desk at night, they said that the rooms were not large enough to hold cots, so some of us had to sleep on the floor. So that was not very satisfactory since I was under the impression we could have cots delivered.
Comment from Hotel Management
May 11, 2015 by Manager, Hotel Management
First, thank you so much for choosing to celebrate your bachelorette party with us! We’re honored - and we hope you and your friends were able to enjoy yourselves to the fullest. We apologize for the confusion regarding roll-a-ways. We are going to discuss this with Expedia. Because the double rooms are the size that they are, we can’t place additional roll-a-ways in the guestroom as it becomes a safety hazard. Our policy is that we have a maximum of 4 people per guest room. We wish you the best in your upcoming marriage!
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Apr 25, 2015 on Hotels
3 out of 5
by A verified traveler from oregon

starting to look tired

Posted Apr 18, 2015
This hotel is starting to look tired - The towels are thread bear and there are marks on the walls in the hallway's and the carpeting looks stained. It's in a great location and the pools are nice but for the price I was disappointed. I thought the food was blah and the service was nothing special.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you for your honest feedback regarding our resort. We apologize you were not totally thrilled with our property. Please know we will share your feedback with appropriate personnel so we may make improvements where necessary.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Have stayed here many times. Beautiful place with great pool area. Staff very congenial and helpful.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you for your wonderful feedback. We're glad you found our team to be helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newport Beach, Ca

Hotel stay

Posted Apr 13, 2015
This is a wonderful hotel. It's beautiful and lively- night and day! It's great for families and couples. I love that when you check in you are given complimentary margaritas! Good hotel! Will come back. Also, staff is really friendly!
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thanks for your lovely 5-star feedback! We're thrilled you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Great place to stay. Fun for kids. Tons of activities.
Comment from Hotel Management
Apr 13, 2015 by Terri, Hotel Management
Thank you for your fantastic five-star feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Desert

Resort hotel close to Spring Training Baseball

Posted Mar 31, 2015
Nice hotel, although we didn't use any facilities other than the pool and restaurant. Pools were nice but only had one spa/jacuzzi with none in the adult area. Only had breakfast in the restaurant and the selection was very limited for our taste. The grounds were beautiful and the staff wonderful.
Comment from Hotel Management
Apr 3, 2015 by Terri, Hotel Management
Thank you for taking the time to write a review of your recent stay with us. We are pleased that you enjoyed your stay.