Ratings based on 637 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom oregon

starting to look tired

Posted Apr 18, 2015
This hotel is starting to look tired - The towels are thread bear and there are marks on the walls in the hallway's and the carpeting looks stained. It's in a great location and the pools are nice but for the price I was disappointed. I thought the food was blah and the service was nothing special.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you for your honest feedback regarding our resort. We apologize you were not totally thrilled with our property. Please know we will share your feedback with appropriate personnel so we may make improvements where necessary.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Have stayed here many times. Beautiful place with great pool area. Staff very congenial and helpful.
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thank you for your wonderful feedback. We're glad you found our team to be helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newport Beach, Ca

Hotel stay

Posted Apr 13, 2015
This is a wonderful hotel. It's beautiful and lively- night and day! It's great for families and couples. I love that when you check in you are given complimentary margaritas! Good hotel! Will come back. Also, staff is really friendly!
Comment from Hotel Management
Apr 21, 2015 by Manager, Hotel Management
Thanks for your lovely 5-star feedback! We're thrilled you enjoyed your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Great place to stay. Fun for kids. Tons of activities.
Comment from Hotel Management
Apr 13, 2015 by Terri, Hotel Management
Thank you for your fantastic five-star feedback!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Palm Desert

Resort hotel close to Spring Training Baseball

Posted Mar 31, 2015
Nice hotel, although we didn't use any facilities other than the pool and restaurant. Pools were nice but only had one spa/jacuzzi with none in the adult area. Only had breakfast in the restaurant and the selection was very limited for our taste. The grounds were beautiful and the staff wonderful.
Comment from Hotel Management
Apr 3, 2015 by Terri, Hotel Management
Thank you for taking the time to write a review of your recent stay with us. We are pleased that you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted Mar 25, 2015
Pros: Grounds are beautiful, good location, nighly entertainment
Cons: More diverse nightly entertainment, cover band perhaps? Additional food/restaurant options.
Location: Downtown Scottsdale is a 5 minute drive with wonderful restaurants and shopping. Cub's facility within 15 minutes. Sedona was only a 2 hr. drive
We found the hotel to be beautiful and welcoming with spectacular views from the lobby.
Comment from Hotel Management
Mar 26, 2015 by Manager, Hotel Management
Thank you for your lovely review, Karen. We surely appreciate your fantastic feedback.
3 out of 5
by A verified travelerfrom Denver

Not the same

Posted Mar 20, 2015
I have always loved this Hyatt. We were placed in a room overlooking a rooftop garden which resembled a field of weeds. Service is usually amazing at Gainey Ranch. We had three different circumstances in which we experienced exceptionally poor service. Was awakened at 1am by staff vacuuming outside our room. When I called to complain, the front desk manager corrected me saying 'it's actually not right outside your door, it's closer to the front desk".....which was about 20 feet away. He didn't think there was anything wrong with having the night Crew clean at that te.
Comment from Hotel Management
Mar 26, 2015 by Manager, Hotel Management
We wholeheartedly apologize for your experience on this occasion. We'd like to assure you that this it not a typical review, or experience, that our guests encounter, and again we apologize that you may have experienced some discomfort with your stay. We'd love the opportunity to renew your feelings toward our resort in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice hotel and friendly staff.

Posted Mar 17, 2015
Pros: Location, staff and grounds are all really nice. The rooms are comfortable
We did enjoy our stay. The hotel and lobby are quite nice. The staff is very friendly.
Comment from Hotel Management
Mar 20, 2015 by Manager, Hotel Management
Thank you for your wonderful review, Diane.
4 out of 5
Recommended
for Business Travelers
by Dana

This traveler left a rating score only Posted Jan 26, 2015 on Hotels.com
4 out of 5
Recommended
for Families
by Valeriefrom Southern Cal

Loud families welcome, but want to relax? No way.

Posted Jan 10, 2015 on Hotels.com
Clean and efficient as you might expect from Hyatt. Rooms were comfortable and it looked like most would have a view of the beautiful pool and grounds. Sadly, the pool areas are for kids and open 24 hours. No quiet place to find peace if you're looking to relax. No adult pool, no 'adults only' jacuzzi or even a "quiet zone." We asked the hotel staff where we could find a quiet place to relax and they apologized…the kids splashing, yelling, jumping, etc at 8:00pm at the ONE jacuzzi on the entire property was ridiculous. The other option, the lobby lounge area has a live band with stadium-sized speakers which were so loud we couldn't share a conversation or even hear our waitress. My husband and I hoped for a quiet breather and sadly one is not to be found at this Hyatt location. By the way, we are young and have kids and love kids and are not haters…we're just so disappointed.
Comment from Hotel Management
Jan 19, 2015 by HyattScottdaleManagement, Hotel Management
We appreciate your review, Valerie. We are disappointed to read that you did not have the most relaxing getaway with us. We do have 'adult only' pools and areas, so I apologize if you were not made aware of those areas during your stay with us. We understand many couples and guests want a quiet getaway, and we aim to provide that, with our adult only areas and quite nooks around the property; we are just very sorry that was not your experience with us. We certainly hope we have the opportunity to renew your feelings toward our resort in the future.