2 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of JW Marriott Camelback Inn Scottsdale Resort & Spa

4.5 out of 5
JW Marriott Camelback Inn Scottsdale Resort & Spa
5402 E Lincoln Dr, Paradise Valley, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 554 out of 759 reviews" "
Rating 8 - Good. 135 out of 759 reviews" "
Rating 6 - Okay. 45 out of 759 reviews" "
Rating 4 - Poor. 17 out of 759 reviews" "
Rating 2 - Terrible. 8 out of 759 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Stayed 3 nights in Mar 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beauty of the gardens. The restaurants are very good and the staff is so friendly and accommodating The Camelback has my soul. I wish you would change the reservation policy at the pool, especially the adult pool. All the chairs were marked reserved but no one was using them. This didn’t seem to make much sense Nick the waiter at the Jackrabbit pool was so wonderful and very attentive. I had a manicure and pedicure at the spa and Olga is so talented and wonderful There’s a lot to love at the Camelback
Stayed 4 nights in Mar 2024

10/10 Excellent

Sheri R

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, PHENOMENALLY gracious and helpful staff. Most incredible meal at Lincolns with the most attentive service and best prime rib ever. Cannot save enough about how beautifully the grounds are kept; everywhere we looked seemed to be a photo needing to be taken. Only wee disappointment was the “Adult Only” spa was under repair. Will definitely be returning! Thanks for a memorable several days.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicole, Medfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery is beautiful. Property is beautiful. All the amenities are wonderful. Loved the bar, fire pit areas, the spa and pool, the room. The staff could not have been nicer or more willing to help with anything at all. Very accommodating. A top notch experience. The surrounding area is so nice and as a woman traveling alone I felt safe. Quick drive to downtown Scottsdale to shop and eat.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and gorgeous views of Camelback Mountain!
Stayed 1 night in Jan 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, room was very spacious with nice amenities. I was not aware, and the resort should probably make this visible on their website, the “adult” hot tub was broken, and hoppin jacks and the fitness center were both under construction. The staff were very courteous and accommodating. The vibe was old men with sweatshirts tied around their necks, which probably is a good segue into the only downside of this resort. While the spa was rated highly, the prices were astronomical, $300 for a 60 min massage. I also asked to use the pool while my wife was getting a massage and I was told I would have to buy a $50 day pass. You would think I could use the facilities since we were staying there and we booked a massage for my wife (fitness center was free due to the other one being out for construction), but I guess they needed the extra $50. To be clear, $50 a day for a mediocre fitness room 2 lane pool, hot tub, sauna, steam room sounds like something an old man with a sweatshirt tied around his neck would buy.
Stayed 3 nights in Jan 2024

10/10 Excellent

Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars - Would stay again!
This property is gorgeous! The location is right in the heart of Paradise Valley and easily accessible. My best friend and I stayed there for a few days. We had an issue with our original room and the resort immediately changed our room and moved our luggage to the new room. Customer service was excellent in that regard! Our room was spacious and comfortable. The property is sprawling. You can walk to places within the property or you can request a golf cart to pick you up and bring you to your destination. We played golf at the Camelback Country Club Golf Course down the road. There was a shuttle service that takes you to and from the golf course and the resort. We played pickleball and reserving it was pretty easy. We ate at the steakhouse as well as Rita's Cantina. The food and service was excellent. I would definitely come back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Everything was perfect. We would definitely stay here again!!

10/10 Excellent

Lisa, East Liverpool

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great views
Stayed 5 nights in Sep 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa, East Liverpool

Liked: Staff & service
Beautiful gardens and views
Stayed 4 nights in Sep 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded and had a wonderful view of camelback. I liked that the room was nice and roomy and had two sinks in the bathroom
Stayed 2 nights in Sep 2023

4/10 Poor

Joey

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family trip
Great stayed. Love everything here.
Stayed 1 night in Aug 2023

6/10 Okay

Daniel

Traveled with family
Liked: Staff & service
Disliked: Amenities
Average
Stayed 3 nights in Aug 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed and celebrated birthdays and anniversaries here over the years and keep coming back. Great service and amenities. Be back soon.
Stayed 2 nights in Aug 2023

10/10 Excellent

David, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Luz Baar - Front Desk Manager on Aug 7, 2023
Dear Allison:Thank you for taking the time to share your experience regarding your recent stay and thank you for the Great Score! I will make sure we celebrate it with the team. We are looking forward to welcoming you back soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My transitional Retreat
I am glad I chose to stay at the JW Marriott resort and spa hotel, it was a wonderful experience. The condos were quiet and beautifulity decorated, loved walking around and enjoyed the garden. The pool and food was excellent 👍.
Stayed 3 nights in Aug 2023
Response from Luz Baar - Front Desk Manager on Aug 5, 2023
Dear Pamela:Thank you for taking the time to share your experience regarding your recent stay and thank you for the Great Score; I will make sure I celebrate this wonderful review with the Team. Thank you for your Loyalty to Marriott and we are looking forward to welcoming you back soon.

2/10 Terrible

Mahmut 'Oz'

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Luz Baar - Front Desk Manager on Jul 30, 2023
Dear Mahmut 'Oz':Thank you for sharing your experience regarding your recent stay; your feedback is very important to us. We clearly missed the mark during your stay, and I genuinely apologize for not delivering a Luxury Service up to your expectations. Thank you for choosing JW Marriott and I do hope you give us a second chance in the near future. Best,

8/10 Good

Udo

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Stayed 2 nights in Jun 2023
Response from Luz Baar - Front Desk Manager on Jul 30, 2023
Dear Brian:Thank you for the wonderful Score. I am glad you had a Great stay with us. I will celebrate it with the team. We are looking forward to welcoming you back soon.

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, easy check in and out. Great facilities, comfortable bed, very nice quiet room. Beautiful landscape around the property and amazing staff. Definitely 5 star resort. Whoever we talked to were very helpful throughout resort. They wanted you to feel welcomed and we definitely would stay there again.
Stayed 1 night in Jun 2023
Response from Luz Baar - Front Desk Manager on Jul 30, 2023
Dear Nina: Thank you for taking the time to share your experience regarding your recent stay. I will celebrate this great feedback with the entire Camelback Inn Family. We are looking forward to welcoming you back soon. Best,

8/10 Good

Denisse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing!! Easy check in and super nice staff. Restaurants are really good, specially the Steakhouse! Room definitely not worth the $900 per night that I payed.
Response from Luz Baar - Front Desk Manager on Jul 30, 2023
Dear Denisse:Thank you for sharing your experience regarding your stay; your feedback is very important to us. Please rest assured that your comments and concerns regarding our Room Upkeep is valued and taken into consideration and I apologize for any challenges you experienced. Thank you for choosing JW Marriott and I do hope you visit us again in the near future. Best,

4/10 Poor

destiny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately we stayed one night that ruined our appointments for Saturday morning which really sucked since the whole reason why we even flew to Arizona from Seattle for these appointments. My husband and I woke up first thing in the morning and went to the bathroom as usual and I began to scream because there was multiple cockroaches over an inch long in the bathroom running all over the place. We ended up killing one and my husband trapped one and because I was screaming so much as we open the door to our king suite casita. The maintenance was already outside, asking if we were OK which obviously I was not, I understand we’re not from Arizona, but we do travel there very frequently every other month or so and have been doing so the last three or four years. This is the first time we’ve ever had a hotel where there was cockroaches inside and it freaked me out . Maintenance laughed at me and I went to the front desk and was very kind and told them I could not stay another day after they offered $150 off my stay and to go spray the room with bug spray which they did while we were at breakfast and when my husband and I went back 30 minutes after the room smelled like raid, we packed up and shook out our things. There was still parts of the dead cockroach on the floor even though they picked up the body. I was thoroughly grossed out for being a Marriott. checked out and had to cancel all our plans for a vacation away from our children and changed hotels instead.
Stayed 2 nights in May 2023
Response from Luz Baar - Front Desk Manager on Jul 8, 2023
Dear Destiny:My name is Luz Baar, Front Desk Manager at JW Marriott Scottsdale Camelback Inn Resort & Spa. I genuinely apologize for the challenges you experienced. Providing a clean environment is one of our top priorities and I apologize for this not being reflected during your stay. I do see the 150 Resort Credit applied to your account; please allow me to add an additional 10.000 Loyalty Points to your BONVOY Account. Please rest assured that your concerns and feedback have been acknowledged and I do hope you give us a second chance in the near future. Luz BaarFront Desk ManagerJW Marriott Scottsdale Camelback Inn Resort & Spa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect desert getaway
We stayed in a King casita with extra large balcony. Everything was exceptional, though if the cost is a stretch for you, maybe stay in a lower priced room and make use of the beautiful grounds. The large extra balcony was nice but the furniture was sparse, there was bird poo on the chairs (to be expected, there are lots of birds whose chirping is lovely ambiance), and there was not a movable lounge umbrella, so we couldn't really use the large balcony during the day. The dining options were delicious and had wonderful healthy options. Having a Starbucks on site was great. The mini fridge and microwave was also useful to have. We went to the spa, which was a little overpriced for the services. Overall we loved staying here but likely would have picked a lower end room, saved a bit of money, and still had a great getaway.
Stayed 2 nights in May 2023

4/10 Poor

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pools were ice cold but advertised as heated. Hostess spilled a full pot of boiling hot coffee on lap at breakfast
Stayed 2 nights in Apr 2023

10/10 Excellent

jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find this resort is! Loved every minute of our stay - we left recharged, energized, and dreaming of a trip back! Thanks you guys!
Stayed 4 nights in Apr 2023

10/10 Excellent

Irma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Love the amenities.

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't Want to leave
Fantastic place to stay !!! Didn't want to leave
Stayed 3 nights in Mar 2023

10/10 Excellent

Jeni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the property was incredible. Some of the most beautifully landscaped grounds I have ever seen. Rooms were clean and comfortable - would highly recommend.

2/10 Terrible

Florida Home

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Floors sticky. Noisy place not clean
Stayed 1 night in Dec 2022

10/10 Excellent

Susan

Stayed 3 nights in Oct 2022

10/10 Excellent

Heather

Stayed 2 nights in Sep 2022

10/10 Excellent

leeann

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice place
Resort was beautiful but the rooms can use carpet updates they were old and dirty around the bed get rid of the area rugs. Otherwise nice hotel.
Stayed 2 nights in Sep 2022

10/10 Excellent

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great customer service at the resort and really enjoyed the On the Rocks tasting! Frank and Juan Carlos were great representatives!
Stayed 3 nights in Sep 2022

10/10 Excellent

Cheryl, Haltom City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm so elated that I chose this hotel because everything was absolutely amazing; everyone was very friendly and professional, from the bellmen to the spa staff. I will highly recommend this property to all my friends.
Stayed 3 nights in Sep 2022

10/10 Excellent

Craig, New Berlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Property!
Excellent customer service everywhere we went on the property. Had a room very close to everything.
Beautiful property!
Stayed in room 406. See my YouTube video for full tour.
Stayed 2 nights in Aug 2022

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the views and access to the parking area / pool. only improvement, the business center was quite small and maybe more smaller break out meeting rooms for those that need to do some work. i was not able to use my lap top in the conference rooms, since i was not there for a convention. i could only use my hotel room when where my wife and children were sleeping and needed some alone time for work.
Stayed 6 nights in Aug 2022

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, beautiful grounds, and friendly staff. View from our patio was gorgeous. Our only slight downfall was that the bathrooms seemed a tad old. Would still definitely stay again!
Stayed 1 night in Aug 2022

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! It was clean, relaxing, and everyone was so friendly. Their customer service was on point. We will return there in the future!
Stayed 4 nights in Jul 2022

10/10 Excellent

Marek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!! Super friendly staff, let me check in early at no additional charge.
Stayed 1 night in Jul 2022

10/10 Excellent

christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Jul 2022

10/10 Excellent

milind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing staycation.
It was very delighting, relaxing and enjoyable staycation.
Stayed 1 night in Jun 2022

10/10 Excellent

Mikell Hammond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, extremely friendly and helpful staff
Stayed 3 nights in Jun 2022

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and property located in a beautiful area in Phoenix/Scottsdale. Room amenities were plentiful, and the gardens were very attractive, well-maintained and very eco-sensitive. Looking forward to returning.
Stayed 2 nights in May 2022