Ratings based on 329 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Feb 16, 2015
Great place to bring the family. I stayed two nights and housecleaning didn't clean our room after the first. There was only two of us so it wasn't a big deal. For what I payed for the room it should of been spotless. Pool area was awesome.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort with excellent service

Posted Jan 8, 2015
Our experience was wonderful! The staff at JW Marriott was beyond our expectation. Each staff members remembered our names and where we were from. Our stay was a wonderful memory for our family!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, Il

Posted Jan 4, 2015
Beautiful view of the pool and mountains from our room. Friendly and helpful staff. We really enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2014
Ryan at the front desk was extremely helpfu! we'll be back next year
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice resort

Posted Dec 27, 2014
Hotel staff nice, hotel could use some updates Also could use to clean up hallways of room service trays quicker
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Best resort with kids!

Posted Dec 25, 2014
Pros: lots of things to do. Great service
Cons: nothing
Location: suburban Phoeniix. Lot's of shopping and restaurants nearby...
I had stayed in q few resorts in the US and this had the best service and staff and overall experience. We came for a week long vacation in December and had only good things to stay. Every request was quickly accommodated and everything was up to the highest standards. Lots of things to do (like free Golf, tennis, biking etc. etc.) great food choices (Roy's is just the best) and breakfast buffet has amazing coffee. Rooms are very large and comfortable and have everything we needed. The pools are all heated through the winter and had lots of funs things for the kids like water slide and lazy river with tubes. I didn't use the spa but I'm sure it would be just outstanding like the rest. Highly recommend this hotel for a fun vacation.
3 out of 5
by A verified travelerfrom nyc

Family friendly but middle of nowhere

Posted Dec 16, 2014
Generally Unremarkable Confusing corridors Could not switch off balcony light which was annoying and reduced privacy No minibar in the room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
The young man who greeted us at the reception was abrupt Kirks an overwhelmingly underwhelming when he informed us that our reservation canceled and he could not accommodate and that the rate we received through Expedia would not be given to us i've trained prison guards with a better bedside manner
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Olathe, Kansas

Awesome accommodations!

Posted Nov 30, 2014
Pros: The relaxed environment.
Location: Lots of shopping and restaurants.
This was our first time to stay at a JW Marriott and we're not prepared for how wonderful a place it is. We loved it, the people were all very kind and helpful. They were very accommodating too. We will definitely stay again. The grounds are absolutely gorgeous, our weather was perfect for our thanksgiving celebration.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Saskatchewan, Alberta

Beautiful Phoenix get away!

Posted Nov 22, 2014
We will stay here again. The hotel and grounds are beautiful. We thoroughly enjoyed our day at the spa. We went to Roy's for dinner and were treated wonderfully as we celebrated our anniversary. The food was excellent. We look forward to bringing our children next time! !!