Exterior
Check availability

Reviews of La Quinta Inn & Suites by Wyndham Phoenix Mesa West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Phoenix Mesa West
902 W Grove Ave, Mesa, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 388 out of 1121 reviews" "
Rating 8 - Good. 316 out of 1121 reviews" "
Rating 6 - Okay. 193 out of 1121 reviews" "
Rating 4 - Poor. 120 out of 1121 reviews" "
Rating 2 - Terrible. 104 out of 1121 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel when in the valley. It is a safe location, very helpful front desk, always very clean.
Stayed 3 nights in Apr 2024

6/10 Okay

Berose

Business traveler
Liked: Staff & service, amenities
Good customer service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Randi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joshlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 2 nights in Apr 2024

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very adequate
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

JENNIFER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was nice and property was clean. The breakfast was good! The only disappointment was no fridge or microwave in the room.
Stayed 3 nights in Apr 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Poor

Amy, Kingman

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bottom floor was the only nice part about the hotel.
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Violet

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Love the beds
Stayed 1 night in Dec 2023
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Jessica

Traveled with group, Traveled with family
It worked for what we needed. A night in a hotel before our flight. Nothing less nothing more.
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

4/10 Poor

GEORGE

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff services was terrible. Building in bad shape.
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

4/10 Poor

Scott William

Disliked: Staff & service, property conditions & facilities
This is an older facility that could have used a fresh coat of paint throughout. I would have given this facility a higher grade overall had it not been for finding pieces of dried cat food on the floor and having the same breakfast items for 7 days straight. The housekeeping refresh was very good for the first 6 days but on the last day of the stay the whole trip was ruined. I made the critical mistake of not taking my wallet with me during breakfast and a quick trip to the pool. Upon returning to my room I noticed my wallet had been moved from where i left it and three $50 bills were missing. Perhaps a $20 bill or two also, although I cannot be sure about those. The hotel manager was supposed to call me but never did. When I finally tracked down the hotel manager the next day I was told that a housekeeping supervisor accompanies an attendant into each room when cleaning and there was no way the money was missing. Keep in mind that I had been there all week and never, ever saw a second cleaning person on the floor at any time. In my opinion this was a total misrepresentation and full protection for the thief. There is no safe in each room. As a result, I am out at least $150. My advice: stay elsewhere. If you cannot trust the housekeeping staff with your belongings while you are away it's not worth staying there.
Stayed 7 nights in Apr 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

2/10 Terrible

Greg

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible - Think twice before booking here. I reserved a room through Expedia a week before the Final Four. I was arriving late because I was flying across the country from Alabama to Tuscon and then renting a car to drive to the hotel. I called the hotel directly at 5 pm to let them know I would be a late arrival. They told me as long as I arrived by 2 am, it would be okay. I got to the hotel at 11 pm only to find that they had overbooked and gave my room to someone else (I'm sure at a higher rate). There were 2 other families that came in and had the same thing happen to them (one of them booked through Wyndham, not sure about other one). Both had small children. The staff showed no sympathy and threatened to call the cops for loitering when one lady said they had nowhere to go and was going to come sleep in the lobby. There were zero rooms in Phoenix and I had to drive all the way back to Tuscon to find a hotel at about 3 am local time. No apology, no empathy, no explanation on why they screwed up, only "we can't call anyone because they are asleep"...well, no crap Sherlock, we would all like to get some sleep.
Stayed 4 nights in Apr 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

Jenna

Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Good

Timothy

Liked: Cleanliness, staff & service
A
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on Apr 9, 2024
Thank you for taking time to write a review. Your feedback is important to us.

6/10 Okay

Deaun

Traveled with family
Liked: Property conditions & facilities
Very thin walls. Could hear everything inside and out.
Stayed 2 nights in Apr 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Lizbeth Marrufo on Apr 9, 2024
Thank you for taking time to write a review. Your feedback is important to us.

6/10 Okay

Lori

Traveled with partner
Liked: Staff & service
Front desk staff friendly. Cleaning staff not so good. Breakfast variety was nice.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

David

Stayed 3 nights in Mar 2024

6/10 Okay

Samantha

Traveled with family
Liked: Property conditions & facilities
The floors were pretty dirty in the room but other than that the stay was fine.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Matilda

Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Cameron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s getting run down somewhat. Elevator was scary, no towels at the pool. My room smelled, I think from pets. The staff was great though, Very friendly and helpful!
Stayed 8 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

Thomas

Traveled with partner
Disliked: Amenities, property conditions & facilities
Kind of rundown. Card keys kept not working !
Stayed 6 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Jeffrey D.

Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

8/10 Good

Margaret, Edmonton

Stayed 3 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 15, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Jeff

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Decent. Literally holes in common area walls with peeling wallpaper. The curtain rod in our room was falling down; the screws had been pulled out of the wall. The bathroom door wouldn’t close because it was hung crooked.
Stayed 2 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

Kimberly, Estes Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in Feb 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

8/10 Good

Art J

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Poor

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

ilsa

Liked: Staff & service
Just want to give a shout out to staff member Olivia. She went above and beyond with a very pleasant demeanor. Breakfast and elevator could use a little work.
Stayed 3 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Beds were comfortable. Friendly staff.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

8/10 Good

Sayuri

Stayed 3 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sewer water pored into sink thru overflow hole and we had to collect the water in a trash can and dump it into the toilet. We did this several times before it finally stopped. We crept by until we checked out
Stayed 3 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place, the king suite was a nice place for a weekend away from the kids. It is definitely starting to show it's age, there was plaster and paint chipping off the window, elevators needed some tlc, hot tub jets were almost zero, but overall it was a very pleasant stay.
Stayed 2 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Had to wait 20 minutes for hotel clerk to show up to check them in to their prepaid room. No other staff present.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

8/10 Good

larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the help i got
Stayed 4 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Kathleen

Stayed 3 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
Thank you for taking time to write a review. Your feedback is important to us.

8/10 Good

Ami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Was nice. But the pool was a little dirty. The room was cleaner than our last stay there. Employees are all nice and greeted us (All the ones we met). Elevators were a little scary. Overall was an ok stay. We just went for the pool really.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

Efrain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

2/10 Terrible

Clarrissa Louise

Disliked: Staff & service, property conditions & facilities
The hotel was clean and in great area, however, I spent 2 of my 3 night with no light in the bathroom and maintenance never came to fix issue. Me and my children had to use our phones as like to use the restroom.
Stayed 3 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

Michael

Place was ok
Stayed 3 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

John

Door keys kept failing repeatedly, front desk was slow could use a second person
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

6/10 Okay

Victoria, Edmonds

Liked: Cleanliness
It was ok. The outside area and pool are nice. Fairly run down building. Elevator took so long I used the stairs. But was the least expensive so wasn't expecting much. Room was clean. Air conditioning worked.
Stayed 2 nights in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

2/10 Terrible

Keyona D

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends necklace was stolen out our room while we was gone. And we asked that no one comes in while we where gone… they would have gotten away with it if they didn’t leave a do not disturb sign on the door and dump all our things out.
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for our visit, location wise.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

8/10 Good

Kanti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It was quiet. Conveniently located.
Stayed 1 night in Mar 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate your feedback. Thank you for taking the time to tell us about your stay. I will be sharing your review with the team.

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service
Property has potential, but repairs and more thorough cleaning is needed.
Stayed 3 nights in Feb 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

4/10 Poor

Betty

Disliked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.

2/10 Terrible

Geana

Terrible news experience! I had flown into Phoenix and went to Mesa due to family emergency. My mother had just passed away, I went to check in only to be greeted by a very rude lady at the check-in counter. I presented my confirmation only to be told they did not have my reservation. She insisted that I have another name and asked for a different name 3x, I told her I did not have a different name, that my mother had just passed away within the hour and that I just wanted my room, she stated that I was being rude and disrespectful to her and that she had the right to refuse service to me. She refused to look at my confirmation email or check to see if under my first name. I did not ever get my room!
Stayed 4 nights in Feb 2024
Response from Lizbeth Marrufo on Apr 9, 2024
We appreciate you sharing your concerns. I will be sharing your feedback with the team. Please feel free to reach out to me at the property with any further concerns.