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Reviews of La Quinta Inn & Suites by Wyndham Phoenix Scottsdale

2.5 out of 5
La Quinta Inn & Suites by Wyndham Phoenix Scottsdale
8888 E Shea Blvd, Scottsdale, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 691 out of 1152 reviews" "
Rating 8 - Good. 285 out of 1152 reviews" "
Rating 6 - Okay. 106 out of 1152 reviews" "
Rating 4 - Poor. 38 out of 1152 reviews" "
Rating 2 - Terrible. 32 out of 1152 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Celeste, Inglewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room for my parents to spend the 55th anniversary. They truly enjoyed this location. The like La Quinta Hotels and this ilocation is one they put on their top 3. Thank you for making their experience a
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jacqueline

Traveled with family
The room and hotel has a new "modern look." The room was very spacious and the grounds were lovely. The stopper in the bathroom sink was broken and, although we complained, noone seemed to be interested in fixing it.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Exceeded my expectations. Well done!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Brian, Algonquin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Definitely will come back.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Margret

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to medical facility. Easy parking. Dog friendly.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thanks for staying with us.

2/10 Terrible

Jose

Traveled with family
Liked: Amenities
Service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
We appreciate your feedback. Your feedback is important to us sorry we dropped the ball on meeting your expectations. I apologize we fell short of this during your stay.

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thanks for staying with us.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool area and very nice breakfast. Nice clean rooms. Very nice late check in attendant.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback and review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with easy access to Shea Blvd. and North Phoenix campuses of Mayo Clinic.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly service.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sherry

Liked: Cleanliness, property conditions & facilities
Large rooms
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area in Scottsdale. I was not expecting each day during my stay to have the hallways and my room smell of marijuana due to other guests. Staff was very nice and accommodating but the smell of marijuana in my room was not pleasant.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
David, Thank you for sharing your feedback. We are a non smoking hotel and I am so sorry about the conduct of other guests outside the building and ruined your stay.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If we ever go to Scottsdale Az again, I plan to stay here.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Thanks for staying with us. We appreciate your review and feedback!

10/10 Excellent

Griselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Thanks for staying with us. We appreciate your review.

8/10 Good

Beth

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Thanks for staying with us.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 4, 2024
Thanks for staying with us. We appreciate your review.

10/10 Excellent

Scotty

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Scotty-Thanks for staying with us. We appreciate your review and feedback!

10/10 Excellent

jaee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and friendly staff. Quick access to west talisien which is why we picked it.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thanks for staying with us. We appreciate your review and feedback!

8/10 Good

Teresa, Delano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a safe area and parking was great! The pool was quiet (March)! Clean room!!! Although it is an older hotel, upkeep is slow going! Breakfast was ok! (Only hard boiled eggs) & sausage both days!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David

Liked: Property conditions & facilities
Nice property with great staff
Stayed 6 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelly

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when In Scottsdale
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly clean, friendly, decent facility Pool could have been warmer Area of improvement is in the quality of food provided for breakfast. It could have been better. Ex 1: If a guest is going to take the time and effort to make a lovely large fresh Belgium waffle don’t offer crap artificially flavored ‘syrup’. Ex 2: When providing yogurt, maybe get the real stuff. Not the low quality artificially thickened and high fructose corn syrup filled garbage.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Paula

Disliked: Cleanliness, staff & service, amenities
Found a live cockroach on my toothbrush! Standing water in the shower! Spoke with the manager about these issues (even brought her the cockroach I smashed) and she didn’t seem to be bothered by it.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
I apologize that you felt we weren't bothered about our issues. We did have our pest control company come to inspect the room and he did not find any activity at the time. We had him to preventative spray just in case. Maintenance was notified of your shower and was fixed. We appreciate your feedback.

4/10 Poor

Norma

Liked: Property conditions & facilities
We got back from dinner there was a group of young ladies smoking pot in the parking lot. We had to wait for coffee no creamor. Paid total of $340 and had to stop at the gas station for coffee very disappointing
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, smelled nice in room, unlike the La Quinta near the airport. We stayed 2 nights and was happy. Easy check out. I wish all the La Quintas was like yours.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Thanks for staying with us. We appreciate your review and feedback!

10/10 Excellent

carol

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 17, 2024
Thank you for staying with us.

8/10 Good

Cameron

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Place was nice and quiet elevator smelled weird but besides that it was great!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Tanya

Traveled with group, Traveled with family
Easy access to highway hard to find in dark. Not a light at entrance
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for staying with us. We appreciate your feedback

6/10 Okay

Cheryl, Oracle

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 15, 2024
Thanks for staying with us.

8/10 Good

cloves

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to my destination.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karen

Stayed 4 nights in Mar 2024
Response from General Manager on Apr 15, 2024
Thanks for staying with us.

4/10 Poor

Susan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very loud. You can hear everything that goes on outside your door and adjoining walls. It was not very clean and smelled. I would not stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
We are sorry to hear you did not enjoy your stay. Our goal is to provide you with a positive, memorable experience each and every time you stay with us as our guest. I’m sorry that we didn’t do so for you. We appreciate your feedback.

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pretty clean, friendly staff and a lot of parking. Place feels safe, breakfast is very good. Highly recommended.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Hugo- Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and dining area are spotless, staff helpful and friendly, and the location is convenient for spring training games, desert botanical garden snd restaurants. Very nice breakfast as well.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Doug

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
They defintely have issues with their doors. Tricky to get in the building, tricky opening the room door, and damn near impossible to open the door to the fitness room. The fitness room is so small that no more than two people can be inside at a time. I would strongly recommend going out for breakfast. Every morning, it was like the UN was making a food drop in war zone. Tons of people crowded around the few scraps that they put out for you. Maybe I just was here at a bad time of year (spring training), but this hotel is way overpriced for what it is.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Landon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good from the staff to the room. Linens could have been nicer and the room keys were very finicky, but otherwise it was up to expectations.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
This was our first stay at a La Quinta and we were thrilled! It was clean, quiet and comfortable. Ideally we would prefer a room with two queen beds, but made the two doubles work! Thanks for a lovely stay and a delicious continental breakfast!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Thanks for staying with us. We appreciate your review and feedback!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Thanks for staying with us. We appreciate your review!

8/10 Good

Jodi

Liked: Cleanliness, staff & service
Great
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

JoDee

Traveled with partner
Liked: Staff & service
Everything was just ok.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christiana

Traveled with partner
Liked: Staff & service
Okay hotel for a night if you want to do something in the area
Stayed 1 night in Feb 2024
Response from General Manager on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

John F

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic clean hotel with a decent breakfast option. Checked-in during March break and I thought this should be an under $200 room, but it isn't. A bit costly for the basics. But overall, good.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mitzi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and parking was easy. Very nice.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Geraldine

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in. Front desk rep was very friendly and informative.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

THERESA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
All patio chairs were ripped, the pillows on bed were smelly, and the tub was curved and dangerous, they didn’t clean our room when we were out. The staff was great and attentive but, it was fine for the most part.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 9, 2024
Thank you for your feedback.

6/10 Okay

R. Glenn

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The Property was close to HonorHealth Shea in Scottsdale where my Husband was going for surgery the next morning. You can't get a better location than right off the freeway.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 7, 2024
Thank you for staying with us!

8/10 Good

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had one wash cloth for two people.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Thank you for your feedback

8/10 Good

Ramzi

Traveled with family
Liked: Cleanliness, staff & service
The things i would like to report is the bathroom exhaust fan wasn't working, also only 2 little 4inch shampoo containers supplied per day in the bathroom one for shampoo and one for conditioner, however my room was booked for 4 individuals, i have to ask the front desk for extras every time needs to take shower,
Stayed 1 night in Feb 2024
Response from General Manager on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!