We arrived around 4pm as this was check in time. They told us our room was not ready. We had to wait an hour or more to check in, which doesn't sound like much, but when check in is already as late as 4pm, it was upsetting. Especially when you have a very tired little kid. Also, it would have been nice to at least have someone come in and get our garbage. I know we are in the Covid times, but come on.