Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel close to Convention center & Arena

Posted Mar 28, 2015
Very clean well kept hotel. Very nice rooms and very comfortable. This is where I am staying the next time I am going to Phoenix.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson

Nice downtown located

Posted Mar 17, 2015
I was there for a concert, very convenient location.
Comment from Hotel Management
Mar 25, 2015 by Devin, Hotel Management
Just a short drive from Tucson... lots of great concerts coming up soon... (hint, hint)
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Downtown Location

Posted Mar 10, 2015
We have stayed at Kimpton hotels before, the Hotel Palomar did not disappoint. Room was great, restaurants onsite were awesome the Lustre lounge on roof top was really fun. We had an awesome experience. We ate at several of the spots close by, The Strand was the best...really cool atmosphere and the food although it was listed as Italian had several healthy options with an Italian flair. Definitely will go back!!!
Comment from Hotel Management
Mar 25, 2015 by Devin, Hotel Management
Glad to hear you had a great time! There are so many great restaurants (including our own) in the area. I am pumped you found one you really enjoyed. We look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ.

GREAT LOCATION

Posted Mar 10, 2015
The location of this hotel makes it the best choice in Phoenix and I live in Phoenix. The only negative in my case was that none of the provided pillows were comfortable for me but most would just bring their own.
Comment from Hotel Management
Mar 25, 2015 by Devin, Hotel Management
Ahh pillows... foam and feather... We accept the challange to find the right one for you! Thank you for the great rating -- We look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Amazing staff

Posted Mar 9, 2015
Nicole at the front deak was amazing. While checking in with my daughter, she stated she would like to get a chocolate milk to me. Without saying anything Nicole smiled and handed me the keys to the room and explained all the amenities. Once in the room my daugther wanted to go out for a walk. Once we returned waiting in our room was a chocolate milk home made on ice waiting and a bice cold pale ale for me. A note in a card stated to my daughter. When my daughter read thrn note it stated" hope you enjoy the chocolate milk and a nice drink for you both to enjoy" Nicole. I never takr time to write reviews and i travel worldwide but this ment the world to see this level of personal care given to a little girl that made het feel light she matter to the hotel and staff. Lookibg forward to our next trip ans staying here again.
Comment from Hotel Management
Mar 25, 2015 by Devin, Hotel Management
Nicole is the best! Thank you for the kudos… We will definitely pass them along! It was great to have you both here and we look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Nice hotel in the Citiscape shopping area

Posted Feb 20, 2015
Phoenix's downtown has a limited number of attractions, but the Palomar is in a good place. It is in Cityscape, a fairly new shopping area that also includes clubs and restaurants and pretty places to sit outdoors in the sun. We saw fun play at the Hershberger Center. The light rail takes you to Tempe, where there are a lot of relatively inexpensive restaurants and clubs near the university.
Comment from Hotel Management
Mar 7, 2015 by Devin, Hotel Management
Arne- Thank you for the great review! There are so many concerts happening in DTPHX, I am glad you could catch ‘Fun’ at one of the great venues. Feel free to challenge one of our Bellman or Front Desk agents next time you stop by...We know all the awesome hidden places that you might not know about! See you soon…
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel

Posted Feb 16, 2015
This Hotel was beautiful, accommodating, and had an incredibly friendly staff. A little pricey but completely worth it. 5 stars
Comment from Hotel Management
Mar 7, 2015 by Devin, Hotel Management
Five stars! We will take that! Very happy you enjoyed our hotel and our staff. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel,helpful staff, close to everything!

Posted Feb 1, 2015
Pros: hotel search on expedia
Cons: nothing
Location: great location
the stay was great. staff excellent!!!!! will stay again and again
Comment from Hotel Management
Mar 12, 2015 by Devin Mahoney, Hotel Management
Amazing comments. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2015
A little noisy by latenight loud music in downtown on Friday and Saturday nights, but the earplugs I requested helped with that! Luxurious stay!
Comment from Hotel Management
Mar 6, 2015 by Devin, Hotel Management
Lots of great action going on in downtown Phoenix lately! I am glad to hear that a quick remedy was provided to ensure a restful visit. Thank you for the review!
2 out of 5
by A verified traveler

Posted Jan 24, 2015
I decided to leave a day earlier. They refused to refund me for the night I did not stay.