Ratings based on 553 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom little rock arkansas

Posted Apr 19, 2015
Valet service was excellent. Room was not what we reserved( reserved 1 king got 2 full) Cafe was great and pools and pool service was great.
Comment from Hotel Management
Apr 25, 2015 by Mshelstead, Hotel Management
Thank you for staying and taking the time to share a review. We will share your kind comments to the service teams mentioned. We are sorry that we were unable to accommodate your room request, we truly do try our best to accommodate all guest requests. Thank you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Great hotel

Posted Apr 13, 2015
This hotel was just what we needed. Staff was excellent. Pool was nice. It was helpful to have a car, since there is not too much in walking distance. Though with a car there is a lot to do in the area. Would definitely stay again.
Comment from Hotel Management
Apr 25, 2015 by MShelstead, Hotel Management
Thank you for staying with us. We are glad you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Very nice. Pools were great. Nice extra touches with iced fruit water and coffee at entrance. Be sure to ask where you room is; we were put in quiet section next to spa and had kids with us....oops!
Comment from Hotel Management
Apr 5, 2015 by MShelstead, Hotel Management
Thank you for staying with us and taking the time to share a review in regards to your stay. We appreciate your time!
2 out of 5
by A verified travelerfrom Vancouver, Canada

Beware of the photos!

Posted Mar 24, 2015
Pros: Checking out.
This hotel looks great online. The fact is it overlooks the major highway to/from Phoenix on one side and borders on a cemetery on the other side which the photos purposefully do not show. The staff is generally below Marriot standards with a "so what" attitude; from the front desk to the maintenance people. A leaking hallway air conditioner unit was left to drip and pool water in the hallway for 2 days, and broken glass from room service trays left unattended in the hallways was ignored too. The hallways smelled musty. If you enjoy sitting in your "view" hot tub listening to the thrum of highway traffic, with a nonchalant staff, this is your place. Hardly a resort experience. We were told we could not sit outside at (un)Happy Hour, and sat inside with a view of the hill for 2 hours as 4 tables on the outdoor terrace sat empty. We checked out on day 2 and went to the Camelback Inn. Spend the extra money and head north to a real resort with properly trained, attentive staff and a clean, quiet invigorating environment. Buttes staff would not even assist in seeing if Camelback had rooms available or bother to call them, had to do it all ourselves online. When we checked out and explained why, Buttes charged us an 800 dollar cancellation fee, even though we were going to neighbouring Marriott!
Comment from Hotel Management
Mar 26, 2015 by MShelstead, Hotel Management
We are truly sorry that you did not enjoy the beauty the property is known to show case and for the lack of service received during your stay. This is not the norm and we will share your comments with the team to ensure we address the short comings. Thank you for your time
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Posted Mar 20, 2015
Only stayed one night and it was magical. The views were spectacular the staff was courteous and the rooms were clean and comfortable.
Comment from Hotel Management
Mar 22, 2015 by Michelle, Hotel Management
Thank you for the review. We appreciate the feedback and are glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington

Nice unique layout close to shopping and airport.

Posted Mar 9, 2015
I wanted to stay somewhere that my wife and I could both enjoy, this was just what we like. The whole staff was happy and nice while accomidating to all our needs, we felt like staying longer. Nice unique layout but may be a little hard on the elderly because of the many levels. Would recommend this to many. Thank you!
Comment from Hotel Management
Mar 15, 2015 by Michelle , Hotel Management
We are glad you enjoyed your stay. Thank you for taking the time to share a review.
4 out of 5
Recommended
for Families
by A verified travelerfrom Kansas

Relaxing

Posted Mar 2, 2015
Pros: Location and amenities
Cons: Spa areas
Location: Close to spring training facilities
It was a nice relaxing place to stay but there was a bit too much PDA in the spas surrounding the pool. There were several instances where we just left the spa area due to couples being inappropriate.
Comment from Hotel Management
Mar 15, 2015 by Michelle, Hotel Management
Thank you for the review. Sorry that we did not do a better job ensuring that behaviors displayed are family appropriate. We will share your comments with the team to ensure they understand how this could make other guests feel. Thank you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Nice restaurant on site with great views of the city. Super helpful staff. Room was comfy.
Comment from Hotel Management
Mar 6, 2015 by MShelstead, Hotel Management
Thank you for staying with us and taking the time to share the experience you had with the staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ct

Best kept secret

Posted Feb 18, 2015
Stayed four nights.Not one complaint.pool staff some of the hardest working I ever come across. Will stay again.
Comment from Hotel Management
Mar 6, 2015 by MShelstead, Hotel Management
Thank you for taking the time to share how outstanding the staff is. We will share your comments with them. We are glad you had a good time. Thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom q Colorado

Beautiful setting, great pools

Posted Feb 16, 2015
My husband and I stayed here over valentines weekend. All the staff were so friendly and helpful. Love the hot tubs hidden in the rocks. Breakfast at the market cafe is fabulous. And burgers poolside are very good too. We would stay here again.
Comment from Hotel Management
Mar 6, 2015 by MShelstead, Hotel Management
We are glad you stayed with us and enjoyed your weekend with your husband. It is always fun to help folks celebrate. Thank you for leaving a review for others to see.