Ratings based on 465 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from l

Not as glamorous as they think they are

Posted Aug 24, 2014
Hotel is over priced and when you get there, they charge you $10 to park in there lot. It was a very nice hotel 20 years ago but it is way outdated now. I like staying there but they either need to update or lower prices
Comment from Hotel Management
Aug 26, 2014 by MShelstead, Hotel Management
Thank you for staying with us. We are sorry that you did not find the property to be as beautiful as you can recall from 20 years ago. We are currently undergoing remodels and renovations to keep the property up to date. Our rates now are very low as we are not in season. We do offer an optional hospitality fee at check in to help bundle the additional costs we have and save you some money. Again we are sorry and thank you for the review. We appreciate your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Arizona State University and t

Posted Aug 20, 2014
We had a great experience . The only negative it they charge you 10 dollars a day to park. I
Comment from Hotel Management
Aug 24, 2014 by MShelstead, Hotel Management
Thank you for staying with us and thank you for taking the time to share a comment. I am sorry that the $10 fee for parking may have been a surprise. We do not have a resort fee or anything else. In future though, we do offer an optional hospitality fee that bundles charges for internet, parking, and breakfast that may interest you and save you a bunch of money. We hope you come again and have the opportunity to enjoy the property and what we have to offer. Thanks!
1 out of 5
by A verified traveler

Avoid at all costs

Posted Aug 11, 2014
Food and service are terrible. I will never stay there again. Cannot recommend this place at all.
Comment from Hotel Management
Aug 13, 2014 by MShelstead, Hotel Management
We are truly sorry that you did not enjoy your food and beverage experience here at the hotel. Thank you for the feedback and sorry that you will not frequent our hotel going forward.
5 out of 5
Recommended
for Everyone
by A verified traveler from Prescott, AZ

Nice hotel

Posted Aug 10, 2014
Not impress with management! I had a concern with a tip left for the housekeeper. The person who checked the room took it. The answer was they save it for the housekeeper, but housekeeper said they don't get tips.
Comment from Hotel Management
Aug 13, 2014 by MShelstead, Hotel Management
I am sorry that the response from leadership in regards to your tip left for housekeeping. As we explained before we are very thankful that you take the time to leave appreciation for the ladies in housekeeping. I can assure you that we took your original inquiry seriously. We have processes in place on property to ensure that tips left for the leadies are collected and given tot he appropriate staff. We have not experienced any issues on property with the ladies and their ability to collect tips that are left for them and their hard work. We truly appreciate your concern and appreciation for the team.
2 out of 5
by A verified traveler

Posted Jul 28, 2014
The rooms are very old, the beds we're so uncomfortable the sheets felt like paper. The main restaurant had bad food and drinks our hamburgers we're pretty much burnt. The only thing that was nice was the atmosphere. Will never stay here again. We went to get away and get a good night sleep and that definitely did not happen. Oh and there is a 10 dollar fee to park you're vehicle, that does not make sense to me? Never heard of that.
Comment from Hotel Management
Jul 30, 2014 by MShelstead, Hotel Management
We are very sorry that your experience was not what we are well known for. We will share your comments and feedback with the appropriate teams. Thank you for your time.
4 out of 5
Recommended
for Everyone
by A verified traveler from d

It was overall very nice but over crowded at pool.

Posted Jul 12, 2014
Disappointment was after checking in on time we could find no where at all by pool to sit . Pool is too small to accomadate a full hotel on 4th of July weekend apparently . Never did get a chair.
Comment from Hotel Management
Jul 15, 2014 by MShelstead, Hotel Management
Thank you for choosing the Buttes to celebrate your holiday. We are sorry that the pool was so crowded. Everyone had the same idea to celebrate 4th of July. With a pool as amazing as ours we knew it was going to be busy, indeed it was crazy. We are sorry for the limited seating. When the holiday falls on a Friday and/or Saturday it is easy to expect such craziness at hotels of our caliber. I am sorry that you did not enjoy the 4th of July. We do hope you come back again on one of our special summer offers on a non-holiday weekend to truly enjoy the beauty the hotel has to offer. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
I had a wonderful time the staff was polite and helpful. I would like to stay again when the pool area is open, due to storm coming in they closed it.
Comment from Hotel Management
Jul 8, 2014 by MShelstead, Hotel Management
Thank you for staying with us. We appreciate your stay!
5 out of 5
Recommended
for Everyone
by Abraham from Tucson

One night stay swimming in the pool

Posted Jun 23, 2014
Great swimming pool plus Great service. There is a parking fee WiFi fee as well.
Comment from Hotel Management
Jun 23, 2014 by MShelstead, Hotel Management
Thank you for staying with us. We appreciate your stay and thank you as well for sharing your comments for others to see. We hope to see you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Stay cation

Posted May 31, 2014
Took my girlfriend here for an in town vacation. Great place, great pool, friendly staff.
Comment from Hotel Management
Jun 3, 2014 by MShelstead, Hotel Management
Thank you for your stay. We hope you come back and enjoy another girls weekend with us. Thanks
5 out of 5
Recommended
by Tina L. from Gilbert, AZ

Great Stay-cation location

Posted May 28, 2014 on Hotels.com
The service was excellent, room and hotel were very clean, awesome pool area! Reasonable rates, great location with great views of Phoenix! Had an outstanding weekend.
Comment from Hotel Management
Aug 2, 2014 by Mshelstead, Hotel Management
Thank for staying with us. We appreciate your stay and the time to leave a reviwe. Come see us again!