Dear Rachel,I hope that you brought this up to the team immediately as this is not typical cleanliness standards. We are definitely a non-smoking hotel so disappointing to hear of the smell. Please accept our apologies for the disruption. We hope you will treat this as an isolated situation and give us another opportunity to be your host. Best regards, Janet Hof, General Manager

Thank you Jennifer!

Dear Nancy,We apologize that the parking lot was full during your stay. Our team is usually monitoring the lot to ensure concert goers park in designated lots. It is possible that the hotel was just at capacity; however, we want you and your vehicle to be safe. We appreciate you staying with us. Best regards, Janet Hof, General Manager

Thank you Jason.

Thank you for staying.

Dear Ann, we are very sorry to hear that your stay was not up to standards. We will certainly review with our team the importance of discussing our hotel food and beverage offerings as well as local favorites. it was nice to know that the bed and pillows were comfortable - that is a must! We hope that you will change your mind about staying with us again. Sincerely, Janet Hof, General Manager

We are sorry to hear this Dean. It is always our priority to provide a great experience. Thank you for the feedback.

Thank you Claudia! Glad you enjoyed your visit.

Thank you for staying with us!

Unfortunately I cannot see responses above but we want to apologize that you were not satisfied with your stay. It is our goal to provide a clean, comfortable and enjoyable visit. Best regards, Janet Hof, General Manager

Thank you Craig. We appreciate your business.

Thank you for your feedback. We do have a full service breakfast option called Cafe Azul as well as AZ Brew featuring Breakfast, lunch and dinner as well as Starbucks and cocktails located in the lobby. Be sure to check out Main Street on your future visits as there are many restaurants less than a mile from the hotel too!

We are sorry to hear of your dissatisfaction. We hope you next experience will be better. Sincerely, Janet Hof, General Manager

Thank you for the review!

Dear Roy Daniel -Thank you for the 5 star rating! We appreciate your business and the feedback you shared about your stay. Best regards, Janet Hof, General Manager

Thank you, Agatha, for the additional information from your stay. Please accept our apologies for the maintenance issues and the changes to your preferred bed type/floor level.

Dear Timothy -We are sorry to hear that your stay was less than perfect. Please accept our apologies and let me know if there are any more details that you might be able to provide. Best regards, Janet Hof, General Manager

Thank you Lina! We appreciate your feedback!

Thank you for your feedback. We hope you come back soon!

Dear Kenneth, We are sorry to see that you were not completely satisfied with your stay. It is our goal to provide you with an excellent experience. Please accept my apologies and if there is anything we can do to - please do not hesitate to reach out. Best regards, Janet Hof, General Manager

Thank you Luis. We are so glad you enjoyed your visit.

Thank you Kristin!

Thank you for your review. We appreciate your business.

Thank you Wesley. We appreciate you being our guest.

Dear Van,We are sorry to hear about these maintenance concerns and will follow up with the team to ensure they are fixed. Please accept our apology. This is not typical and hope you will give us another try. Best regards, Janet Hof, General Manager

We are so glad you enjoyed your visit Jay! Thanks for taking the time to submit a review.

Thank you for your review!

Thank you Caitlyn. We are so pleased you enjoyed your New Year’s stay!

Thank you Johnny.

We are sorry to hear of your disappointment. If there is further information to share, we would appreciate to know. Thank you, Janet Hof, General Manager

Thank you for staying with us. We will check on the noise from the fan. Please accept our apology.

Thank you Sonia. We are so glad that you enjoyed your stay!

Thank you for staying with us. We appreciate your business.

Great! We are so thrilled you enjoyed your visit. Happy New Year!

Thank you for staying with us! Happy New Year!

Thank you Austin! Come back soon!

Thank you for your feedback. Our apologies that our front office was unable to answer questions and then made you wait for a printed receipt. We have a relatively new team member do we will ensure further training will take place. Best regards, Janet Hof, General Manager

We appreciate your time and the review!

Thank you for your review. It would be helpful to know more details so that we can make improvements. We apologize your stay was not as expected. Best regards, Janet Hof, General Manager

Thank you Erica for staying with us. We have two types of accessible rooms and only 2 of our 7 rooms have walk-in showers. I am glad to know the room was clean and that parking was close. Safety and security in the area is of the utmost importance. We hope you come back soon!

Thank you for the feedback. We will address that immediately.

Thank you Crystal. I apologize that you felt rushed on departure. We hope you come back soon.

Thank you for being our guest Robert. I apologize that service was slow and that your room temperature was not comfortable. We strive to give quick efficient service. We hope you can give us another opportunity to be your host.

Dear Saudy,Thank you for taking the time to share your feedback with us, we always appreciate the honest reviews of our guest.We are truly sorry to hear that your room did not meet your expectations in terms of freshness. We understand the importance of a comfortable and inviting atmosphere, and we regret that the musty smell in your room detracted from your overall experience.Please rest assured that your comments have been shared with our housekeeping team to investigate and address the issue promptly. We take great pride in maintaining a high standard of cleanliness and comfort for all our guests, and we apologize for falling short in your case.In the future, should you encounter any concerns during your stay, we encourage you to reach out to our front desk immediately. Our team is dedicated to ensuring that our guests have a pleasant stay, and we would have been happy to address the issue promptly to make your experience more enjoyable.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Thank you again for your valuable feedback.Sincerely,Mel SmithDirector of Revenue Management

Thank you for being our guest!

Thank you Tony! We hope you come back soon!

Thank you Savannah.

Dear Miguel,My apologies that you encountered issues at the front desk. It is our hope that the rest of your stay was better. Best regards,Janet Hof, General Manager

Thank you Ralph.

Thank you Stephen. We appreciate you being our guest.