Ratings based on 1,298 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Other
by A verified traveler

Centrally located hotel in a lovely setting.

Posted Aug 30, 2014
Cons: Educate staff, particularly reception, with regard to the needs of disabled. Sometimes an accessible room isn't necessary.
We have stayed here numerous times and keep coming back because of the swimming pools and the suites which have separate rooms with doors for privacy. This visit we were disappointed because reception appeared ignorant regarding the needs of disabled guests and we asked twice for a room close to an elevator due to an inability to walk long distances. Both times two separate individuals totally ignored our request, making it difficult to get around during the 3 days we were there. Other staff members were cheerful, friendly and helpful. Having arrived early, I expected reception to be able to accommodate our request, but were disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Excellent Stay

Posted Aug 23, 2014
We stayed in the main building for a week. Close to Falls Village pool which is very nice and clean, everything was modern. The suites are very nice and make you feel like your in a condo more than a hotel. The room was spacious and clean, no problem parking with security and shuttles cruising around. Walking the village is nice for exercise or to see a sunrise or sunset from the mountain next to the restaurant or nearby South Mountain, both are awesome, Staff was very helpful and plentiful, always saying hello. Overall good stay for families.
4 out of 5
Recommended
for Families
by A verified traveler from Surrey UK

Welcome one night stopover

Posted Aug 20, 2014
Cons: Starbucks was closed when we wanted a coffee at 8pm!
We booked this hotel as a one night stopover on our way through to Flagstaff and the Grand Canyon. The weather was incredibly hot 100deg plus - we arrived late afternoon to find a very comfortable and clean suite and the pool was just what we needed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
good price, comfortable room, kids enjoyed and i would recommend.
5 out of 5
Recommended
for Families
by A verified traveler from Turlock, CA

Grandparent fun

Posted Aug 19, 2014
Pros: Clean comfortable rooms, good family fun
Cons: Service at the coffee cart
Location: Great location, convenient to wear our son's family lives.
enjoyed bringing our granddaughter here again. Wish we had more time to stay. The barista at the coffee cart seemed a little slow and overwhelmed by our order, which was just drinks & a breakfast treat for 3 people.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel and facilities

Posted Aug 13, 2014
Pros: staff was great
Location: went hiking near the hotel
we had a great time and great location,,,,,,,,,,,,,
3 out of 5
by A verified traveler from Prescott, Az

The summer rates make it kinda worth it...

Posted Aug 12, 2014
There's a pool around every corner and lots to keep the kids entertained. It's beautiful at night but really too hot during the day to take advantage of all the $18 extra fee a day a person you pay for the "Resort" activities. The food and drink will cost you as well. Ordered room service; had a "shrimp cocktail" appetizer which was 6 pinky finger size shrimp; a dinner salad which was mostly all various types of lettuces with a few tomatoes and some crappy blue cheese dressing; then had the grilled ribeye which in itself was a very good size, tender, and cooked to perfection. It came with some dry mashed potatoes, boiled cherry tomatoes and I passed on the cream spinach. My bill was $78!!! No microwave and the small fridge was already stocked with their way over priced stuff so there was very little room for anything you have.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2014
Pros: The room, and the staff
Cons: I know it can't be but the parking leaves a lot to be desired.
Location: The water park looked fun and inviting in the 105 degree weather. Hotel is a way from downtown, but not far by Southern Cali standards.
We only spent one night, but enjoyed our room very much. We asked for 2 queens, but got a suite. The third member of the family enjoyed beding able to spend the night on the couch separate from the rest of the party. Our only problem was the twisty, narrow roads getting to the rooms and the parking made driving tight. We had problems with our wifi and one of the employees came to our room to help us out. Though we had an unusual problem that couldn't be fixed he was very nice. All employees were friendly and greeted us a with a smile. I don't think I have ever checked into a hotel as quickly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Posted Aug 2, 2014
Had a wonderful STAYcation! Family enjoyed the slide and the pools.
3 out of 5
by A verified traveler

Posted Jul 30, 2014
Pros: The separate bedroom from the living room
Cons: Cleaner pool areas
The parking is horrible very tight and few spaces for a busy weekend. The pools were dirty. They had a private party that started a 4pm at the main pool of the resort so everyone in the main pool area shared the smaller pool which was packed. The pool by our room had a large group having a party the pool so that was uncomfortable also.