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In general it was a good stay and staff accommodated my early check in . The person next room was yelling and noisy .
masoomeh
Stayed 1 night in Jan 2024
Response from Hiral, GM on Mar 14, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
8/10 Good
Laura
Mar 12, 2024
Laura
Stayed 1 night in Dec 2023
Response from Hiral, GM on Mar 14, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
10/10 Excellent
Lori
Mar 10, 2024
Lori
Stayed 1 night in Jan 2024
Response from Hiral, GM on Mar 13, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
8/10 Good
John
Mar 3, 2024
Liked: Staff & service
John
Stayed 1 night in Mar 2024
Response from Hiral, GM on Mar 5, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
10/10 Excellent
WAYNE
Feb 29, 2024
Liked: Property conditions & facilities
Great staff and service
WAYNE
Stayed 2 nights in Feb 2024
Response from Hiral, GM on Mar 1, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
8/10 Good
Kristen Michelle
Traveled with partner
Feb 22, 2024
Clean hotel and very friendly
Kristen Michelle
Stayed 5 nights in Feb 2024
Response from Hiral, GM on Feb 24, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Older property. It has been renovated, but not recently. It was a quiet place. Nothing fancy. I thought a bit overpriced for what they offered.
Robert
Stayed 2 nights in Feb 2024
Response from Hiral, GM on Feb 14, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
2/10 Terrible
Kimberly M
Feb 6, 2024
This place is in a really sketchy area and my daughter and i did not feel safe. The lobby smelled strongly of someone smoking pot which was a huge turn off and as we walked down the hall on the 2nd floor there was more stench of pot.
It’s not clean. The room was not very clean, beds were made but pillows on one bed had identions like someone had been laying there, key cards from previous people were laying there. The lampshade was crooked as were the pictures on the walls… just trying to paint a picture. The whole place gave a feeling of ick. We were supposed to be there for 5 nights…no way, we didn’t even stay one. Booked another hotel and left. Highly do not recommend unless you are looking for a place you can smoke weed and don’t care about cleanliness or location.
Kimberly M
Stayed 5 nights in Jan 2024
Response from Hiral, GM on Feb 8, 2024
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the Days Inn Chino Valley; your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless, which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Sincerely,Hiral,GM, Comfort Inn & Suites, Surprise AZ
8/10 Good
Ron
Traveled with partner
Feb 4, 2024
Liked: Property conditions & facilities
Easy on and off to get to places
Ron
Stayed 3 nights in Feb 2024
Response from Hiral, GM on Feb 6, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
6/10 Okay
Tiffany
Feb 2, 2024
Liked: Staff & service
Tiffany
Stayed 1 night in Feb 2024
Response from Hiral, GM on Feb 6, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Staff and room nice property shows it’s age Elevator is slooooow.
Larry
Stayed 2 nights in Jan 2024
Response from Hiral Parikh, GM on Feb 2, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
10/10 Excellent
Al
Business traveler, Traveled with family
Jan 24, 2024
Checkin Was easy and fast.
Nice hotel. Good value for the money.
Al
Stayed 1 night in Jan 2024
Response from Hiral, GM on Jan 24, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Staff was friendly, breakfast was always on time, well stocked, and kept clean. Our room was clean, pool was clean, the gym could've used a good wipe down but the equipment worked well. Overall we had a good experience and would stay here again.
Cindy
Stayed 7 nights in Dec 2023
Response from Hiral, GM on Jan 13, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
We heard the tv in the next door room until 3:00am. Service and staff were fantastic.
Julie
Stayed 1 night in Dec 2023
Response from Hiral, GM on Jan 13, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
6/10 Okay
Ryan
Dec 15, 2023
Ryan
Stayed 2 nights in Oct 2023
Response from Hiral, GM on Jan 13, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
8/10 Good
Lora
Traveled with family and small children, Traveled with family
Dec 15, 2023
Liked: Cleanliness, staff & service, amenities
descent place to stay, clean and nice.
Lora
Stayed 2 nights in Dec 2023
Response from Hiral, GM on Jan 13, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
4/10 Poor
Dave
Dec 10, 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Dave
Stayed 1 night in Dec 2023
Response from Hiral, GM on Jan 13, 2024
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
10/10 Excellent
David
Dec 9, 2023
David
Stayed 1 night in Dec 2023
Response from Hiral, GM on Jan 13, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Convenient and I love the pool. Great price for a quick stay
Marcelline
Stayed 1 night in Dec 2023
Response from Hiral, GM on Jan 13, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
4/10 Poor
Stephen
Traveled with partner
Nov 29, 2023
The bathroom layout was terrible, the sink was outside of the bathroom, but the towel rack was.inside of the bathroom. The room I had booked was supposed to have 2 tvs and it only had one. The water pressure for the shower wasn't good either.
Stephen
Stayed 3 nights in Nov 2023
Response from Hiral, GM on Dec 1, 2023
Dear Guest,Thank you for taking the time to share your experience regarding your stay at the Comfort Inn & Suites, Surprise; your response was forwarded to me for follow up.First and foremost, I would like to thank you for taking the time to let us know about the concerns surrounding your stay. Please know that the feedback you provided regarding your stay did not fall upon deaf ears; and I will personally follow up with our Director of Operations to address your disappointments.At this time, I can only sincerely apologize that your experience was less than flawless, which is disappointing to me as well.I genuinely hope we have the opportunity to welcome you back to our hotel at some point in the near future.Sincerely,Hiral,GM, Comfort Inn & Suites, Surprise AZ
10/10 Excellent
Mary Jane
Traveled with family
Nov 29, 2023
Liked: Cleanliness, staff & service, amenities
Very friendly staff, especially the gentleman who was on the front desk at 6:00 am nov. 29.
Mary Jane
Stayed 1 night in Nov 2023
Response from Hiral, GM on Dec 1, 2023
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.Kind regards, HiralGM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Friendly staff, Clean, comfortable beds, felt safe. Close parking to entrance. Nice breakfast in the mornings.
Roxanne
Stayed 2 nights in Nov 2023
Response from Hiral, GM on Nov 29, 2023
Dear Guest,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your expectations. I am so glad you enjoyed our free continental breakfast. We look forward to welcoming you back to the hotel in the near future.Kind regards, HiralGM, Comfort Inn & Suites, Surprise AZ
Overall decent. Nothing amazing, but it was a functional space that was great for the cost
Christopher
Stayed 2 nights in Nov 2023
Response from Hiral, GM on Nov 26, 2023
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
The 200 dollar deposit is a little overboard but nothing you can do there.
Kimberly
Stayed 1 night in Nov 2023
Response from Hiral, GM on Nov 24, 2023
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Breakfast was good. And the beds were great! I slept well.
Room had a small mussy smell.
Brenda
Stayed 2 nights in Nov 2023
Response from Hiral, GM on Nov 20, 2023
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Nice place! Very clean, large room with a comfy bed. Would definitely stay again.
Ruth
Stayed 1 night in Nov 2023
Response from Hiral, GM on Nov 20, 2023
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
10/10 Excellent
KayLynn
Nov 19, 2023
KayLynn
Stayed 1 night in Nov 2023
Response from Hiral, GM on Jan 13, 2024
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
2/10 Terrible
Rafael
Nov 19, 2023
Rafael
Stayed 4 nights in Nov 2023
Response from Hiral, GM on Nov 20, 2023
Dearr Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
6/10 Okay
matthew
Business traveler, Traveled with family
Nov 17, 2023
Liked: Cleanliness, staff & service, amenities
Was clean overall but not the best location and breakfast was mediocre
matthew
Stayed 2 nights in Nov 2023
Response from Hiral, GM on Nov 18, 2023
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Quick check in. Good breakfast. Quiet. Easy access to Bell Road.
Diana
Stayed 4 nights in Nov 2023
Response from Hiral, GM on Nov 16, 2023
Dear Guest,We would like to thank you for taking the time to complete the survey and giving us an awesome rating. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ
Dear Guest,We would like to thank you for taking the time to complete our on-line survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you for giving us the opportunity to serve you.Kind regards, Hiral GM, Comfort Inn & Suites, Surprise AZ