Ratings based on 229 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
for Familiesby A verified travelerfrom Payson, az
Hotel needs a make over.Posted Jan 27, 2015
Pros: staff was great
Cons: clean the place up and fix the pool and jacuzzi
Location: the superstion springs mall and movie is within walking distance.
The staff at this hotel were very friendly. The hotel itself was lacking in comfort. The room was small and dirty. The showers are weird. The biggest disappointment was the the pool, although advertised as heated, was not. The jacuzzi was broken. I would not recommend this place because of these things.
by A verified traveler
I wouldnt stay here againPosted Jan 26, 2015
Cons: Fix the wi-fi connection, we all work via internet while we are visiting.
The place is very old, and the rooms are just old and the bathrooms are super small. You stay at a hotel for work for more than a week, you need to have access to wi-fi, and whenever I went down to ask them about the wi-fi connection, no one know how to access it, and the signal sucks. The complimentary breakfast features burned sausage, and nasty blue eggs. The best thing they had was the waffle maker. And the staff who cleans up the break room, complains about not getting tipped and cleaning the tables.
by A verified travelerfrom MA
You get what you pay forPosted Jan 25, 2015
Pros: The continental breakfast did include eggs and sausage which typically is not provided. It also provided cereal, muffins, bread and fruit.
Cons: Renovation, knowledge of staff, website listing and description
Location: There is a lot to do nearby. The desert botanical gardens was amazing, the hole in rock, arizona science museum and many other historic sites.
The check in process took much longer than expected due the the apparent inexperience of the staff (aside from the manager). I waited approximately 15 minutes during which time people walked from the back office to the front multiple times, answering the phone and assisting guests as they came down the front stairs. The staff just kept apologizing, but did not appear to be making any efforts to get to me. Once checked in I was informed that there was not a fitness center in the hotel which is listed on the website and did not offer any recommendations or compensation for this. The room was nothing like the pictures on the website would suggest, very old and worn. The curtains were hanging in an abnormal fashion and there were missing hangers. The front desk staff seemed unclear on how to use the wifi system informing me that there was some defect with my computer (I have never had trouble logging into wifi before) and the issue was never completely resolved. Other than the manager the front desk staff was not aware of the hotel policies and would defer to the manager (had to speak in person) not over the phone if you were not physically at the hotel.
Comment from Hotel Management
Jan 27, 2015
Thank you for your most recent stay at our Quality Inn Mesa location. I would like to apologize on behalf of our team for any issues you may have encountered during your recent stay with us. I can assure you that the information you provided is essential to our management team in making the necessary changes to allow for a comfortable and enjoyable stay for our guests. We are hospitality professionals who strive for excellent customer service. It appears we fell below your expectations. We hope you can give us another opportunity in the near future to show you how great our hotel really is.
by A verified travelerfrom Arizona
Terrible stay.Posted Jan 20, 2015
Pros: Convenient to activities we had planned.
We were not provided adequate wash clothes for three adults and infant. Baby threw up on bed sheet, staff could not provide replacement. Bed not made up on final night of stay. Breakfast food stale and marginal on final day of stay.
by A verified travelerfrom Henderson,NV
Security is badPosted Jan 19, 2015
When me my wife and 9 year old son arrived they gave us a key to a room someone was in but the key did not work two nights later a woman came into our room she was very apologetic and went to an other hotel I complained but it did no good the manager was not there.
by A verified travelerfrom Las Vegas, NV
East Mesda HotelPosted Dec 31, 2014
Pros: The location was just what we were looking for.
Cons: The size of the room was very small - for a family of three the space was really not sufficient.
The hotel rooms are very small but they are clean and in reasonably good condition. The hotel is located adjacent to a large mall and nearby there are a lot of good restaurants and entertainment, movie theaters, etc.
by A verified traveler
Never AgainPosted Dec 30, 2014
Pros: Proximity to the Phoenix-Mesa airport.
Apparently, they are remodeling. New paint on the walls as well as the carpet. The contained shower was a nice size in a TINY bathroom. I hope they get around to replacing the ancient mattress and ill fitting sheets and tiny feather pillows very soon. Worst of all was the management trying to settle a paycheck dispute with an employee at the front check-in desk in front of customers.
for Everyoneby A verified traveler
Nice HotelPosted Dec 29, 2014
Pros: The friendliness of the staff, and location.
Cons: Room could use an up-grade.
Location: This hotel sits in the same parking-lot as a shopping mall. Nice.
This hotel was centrally located for my needs. The staff was professional, and very kind. The room however is really dated, and could use an up-grade, but it was clean, and I definitely appreciated it. I have stayed at this property in the past, and I will continue to stay there due to price and location. Both are un-beatable.
for Everyoneby A verified travelerfrom NJ
Great hotel at a great price!Posted Dec 11, 2014
It was my first time in Arizona and I absolutely loved it!
for Everyoneby A verified traveler
All GoodPosted Nov 27, 2014
Staff are over the top, very friendly. HOt tub and pool are very clean, beds are comfortable, ya cant beat the value here.