Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Other
by A verified traveler from arizona

Centrally located in north Phoenix ,

Posted May 26, 2015
Pros: Rooms are very nice
Cons: Staff leaders
Hotel rooms are very nice and clean, but we noticed a lack of care around pool area,breakfast dishes sat at a table until after 400 pm and we watched a maintainance person pick up some of them and left several for next shift. We needed help trying to raise an umbrella and could not get any help from hotel staff. We found it to be broken.
Comment from Hotel Management
May 28, 2015 by Judy, Hotel Management
We are pleased you found our guest rooms clean and comfortabe. We will look into maintenance tasks and making necessary changes in daily routines.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
It was OK not much to do around hotel. And no jacuzzi, pool was heated and nice fire pit overall it was OK but not with a family
Comment from Hotel Management
May 28, 2015 by Judy, Hotel Management
We are pleased your visit went well and wish it could have been exceptional. Our patio is a favorite place for guests to dine, relax and enjoy the beautiful desert sunsets.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
I wish there would be a better rate for Mayo Clinic patients.
Comment from Hotel Management
May 6, 2015 by Elizabeth, Hotel Management
Rates in in our area do vary throughout the year based on demand which is driven by our great weather in the winter. Our valued Mayo Clinic guests always enjoy a discount no matter what the season.
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Clean & quiet

Posted Apr 28, 2015
It was a very clean hotel with friendly hepfull staff. It was great that a hot breakfast buffet was included. No complains!
Comment from Hotel Management
May 6, 2015 by Elizabeth, Hotel Management
We are pleased we met your expectations with our clean hotel and friendly staff! Thanks for letting others know you enjoyed the daily breakfast buffet! Please visit again soon!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Right beside the Mayo Clinic

Posted Apr 21, 2015
Pros: I liked the breakfast buffet and the special dinner evenings. The staff is very friendly and accommodating.
Cons: The pool is not heated. It would be great if it was. It was too cold to swim in.
We were on a family holiday to Phoenix. The hotel is close to the highway and many restaurants. You need a car for this location because nothing besides the Mayo Clinic is within walking distance. We were disappointed with the pool which was way too cold to swim in. The area around the pool was a nice place to sit and read. We liked the fire pits in the evening.
Comment from Hotel Management
Apr 24, 2015 by Judy, Hotel Management
We are happy your family enjoyed the hotel and north Phoenix. There is much to do in our neighborhood with shops, entertainment and great restaurants. While our pool is heated, it may not be comfortable for swimming in our coldest days of winter. Like you, many people enjoy watching the sunset across the desert from the comfortable patio. Thanks for your review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for 3 or more days

Posted Mar 24, 2015
Rate was high due to season but so was every other hotel. Friendly staff and no issues at all with anything else. 15 to 20 minutes from downtown Scottsdale.
2 out of 5
by A verified traveler

Next to mayo clinic hospital

Posted Mar 14, 2015
Hotel was fine , I was having a shoulder replacement at mayo and chose hotel for convenience , they charge $390 per room per night , that is crazy expensive for some one that only needs room for sleep, they don't honor mayo clinic discounts when asked, they are inflating prices on sick people, not good, and the front desk could care less
Comment from Hotel Management
Apr 1, 2015 by Kevin, Hotel Management
I'm sorry to hear that you had a poor experience while staying with us. Our rates do fluctuate depending on the time of year and unfortunately your surgery was scheduled during high season in Phoenix where the rates are the highest. If you are able to choose, our rates are much lower in the summer months.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 19, 2015 on Hotels
4 out of 5
Recommended
for Personal Event
by Pat

This traveler left a rating score only Posted Jan 19, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Arizona

Hotel/room review

Posted Jan 17, 2015
Beautiful room, very comfortable. I stayed for 2 Days after having surgery and the hotel staff were very accommodating! I had a wonderful stay.
Comment from Hotel Management
Jan 20, 2015 by Liz, Hotel Management
We are happy to learn you enjoyed your visit to our hotel and were comfortable because of our beautiful rooms and accommodating staff! Please visit again when you are able to enjoy the wonderful sites and activities in our neighborhood and throughout Arizona!