Ratings based on 513 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby FK
Great experience!!Posted Nov 26, 2013
Pros: Comfort, cleanliness, decor and the personal touch
Cons: Car parking and handling. Crowded parking by the lobby
Location: Excellent location and within minutes drive to everything.
for Couplesby Frygal from Calgary, Alberta
Great relaxing little getaway gem!Posted Nov 20, 2013
Romantic, well-appointed. A boutique feel with beautiful grounds, intimate little courtyards around the property which is especially enchanting and beautifully lit at night. Beautiful daytime views of Camelback Mountain. Very easy drive into Old Town for dinner at night. Rooms are spacious and comfortable with lovely southwest-inspired furnishings, reliable turndown service every night. The pool area is very small but it wasn't busy when we were there so we had no trouble getting loungers. Reception, Concierge, bellmen and valet were prompt and friendly. Unfortunately some of the staff at the pool aren't terribly astute or prompt; at one point we were two people out of four at the pool and were ignored. Another time, with about 20 people at the pool, we waited 30 minutes before finally being noticed as we had to wave them down for a second drink (by that time we would have been on our third). Food at the poolside was not terribly good (guacamole tastes store-bought) and the chicken flatbread was really bland. The Alvadora Spa was spectacular. Great Spanish Hacienda feel - and well furnished and laid-out. Treatment rooms open up to gorgeous views of Camelback Mountain. Honestly got the best therapeutic massage I've ever had from Lara - a blend of shiatsu, Swedish massage, and Thai. Just unbelievable. Listened to the birds with open shutters during the treatment and had a shower outside afterwards. Just heavenly. Improve poolside? It would be 5/5!
for Everyoneby A verified traveler
Excellent restaurant (T Cook's) and staff!Posted Oct 14, 2013
Always a great experience at Royal Palms! Great food, great setting.
for Couplesby David from Virginia Beach
Perfect Stay!Posted Oct 10, 2013
Location: Many restaurants and Scottsdale is 2 miles away. Easy drive to tourist sites.
There is nothing that is not fabulous at Royal Palms. The staff is very friendly, helpful and professional. The location is perfect for sight seeing. The dining and shopping possibilities are boundless. Best suited for adults. The restaurant was excellent as well.
for Couplesby A verified traveler
A Little Slice of Heaven in PhoenixPosted Oct 2, 2013
This was the second time my girlfriend and I have stayed at the Royal Palms. The grounds are absolutely stunning and the staff couldn't be any more accommodating or pleasant.
for Everyoneby A verified traveler
A high quality hotel - some minor nigglesPosted Sep 17, 2013
Pros: Location and room
Cons: Food options
We stayed for four nights. The check-in process was painless, and the room was very nice. We got a complimentary upgrade to a Casista style room. Overall the room was great. The grounds of the hotel are gorgeous and well maintained. The pool area is ok, although I think it definitely could be larger. We never were unable to find a chair, but I felt the resort was less than fully occupied and could imagine there were times that seating was unavailable. The pool staff were not the most attentive either. Probably my biggest disappointment on-site was the food. We had one dinner at T-Cooks, and I thought it was just 'ok' The choices were limited and I was underwhelmed. Pricing was OK, but not cheap enough you'd want to eat there every night. There really isn't any other onsite food options, which I felt the most let down by. Room service had a few other options, but they were basically either the T-Cook's menu or a few other items. The pool looked like it had a few options, but they didn't sell food after 5. So, we ate in Scottsdale most nights which is about a 5-10 minute ride. We would have preferred to eat onsite. Back to the positives, the Valet service was the best I have ever experienced. I never waited more than 60 secs to pick up or drop off.
for Couplesby Lindsay from Wisconsin
Anniversary TripPosted Sep 17, 2013
Cons: My only thing was I wish they had a microwave in our room, and a not fully stocked fridge so I could have put my own drinks and snacks. And a in room
Location: The location was great, close to Phoenix, and Old Town Scottsdale with a lot of dining options and shopping options.
Our experience at the Royal Palms Hotel was amazing. The hotel was beautiful, it had a wonderful view of the Camelback Mountains, our room was great. I spoke with a Ms. Goss prior to our trip, and they were very accomidating on helping this be a wonderful 10 year anniversary trip. She set up tours, talked with me about things, and overall helped me relieve some anxiety about things to do. We did not use all the amenities in the hotel, but everything was above and beyond. All the valet guys where great! I would defiently recommend Royal Palms again, as it was also in close proximity to Old Town Scottsdale, which gave us many many options for food and shopping.
for Everyoneby Gabriele from Calgary
Nice RetreatPosted Sep 17, 2013
Pros: Ambience, staff and service they provided
Cons: Smoking should not be allowed.
Our experience was very pleaseant, nice secluded hotel area, enough space to relax, room was great, staff was very friendly and helpful. Pool was in decent size. Cons, even if minor. People were allowed or at least tolerated to smoke in pool and bistro area. For non smoker very disturbing, especially if this people smoked big, fat cigars.
for Everyoneby A verified traveler
Desert oasisPosted Sep 16, 2013
Pros: Try the citrus ritual, its OUT THIS WORLD!
Cons: A couple of issues I had were the following: there was an odd smell in my room, but nothing too terrible and the vents were a little loud.
Location: The location is very convenient, everything you would need or want to do outside of the resort is at the most 15 minutes away.
My overall stay here was wonderful. Between the spa treatments, the hot air and the super friendly staff, I felt like I experienced a little piece of paradise. The hotel is very intimate; definitely a place to have a girls weekend or a nice couples getaway. I wouldn't recommend bringing the little ones. Breakfast was very tasty, a little pricey for the amount of food they give you.
for Everyoneby A verified traveler from Vancouver
The best hotel that we have ever stayed in!Posted Sep 9, 2013
Pros: I had a hot stone massage in the Alvadora spa which was really relaxing and perfect. You can also use the eucalyptus steam room and Jacuzzi.
Location: The hotel is near Scottsdale which is a great place for shopping and going out. Really friendly locals and fun golf carts to get about town!
We had a complimentary room upgrade which meant that we had our own private patio. All of the staff are amazing and very helpful. I had a hot stone massage in the Alvadora spa which was really relaxing and perfect. I am saving up to go and visit again!!!