Ratings based on 622 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Utah
Charmingly romanticPosted Dec 11, 2014
Pros: Very quiet and beautiful grounds. The pool and spa were enjoyable and the restaurant served really wonderful food.
Cons: Things were great, the resort fee and parking charge worked well, because tipping was included and the staff was out standing.
Location: Hotel is close to Scottsdale, Desert Botanical Garden. Enjoyed an NFL game and Fleetwood Mac concert
Great place to go with a loved one and share time.
by A verified traveler
My stay at Royal Palm from Tues, Nov 25 - 28Posted Dec 4, 2014
Was shocked to have to pay $30 daily -- in advance -- to cover all amenities. But was told by the concierge "feel free to leave a tip" !! Hotel is very confusing to navigate. One night, when I came home around 8pm, I went to the front desk to tell the person on duty that I didn't know how to find my room. Instead of getting someone to help me, she just handed me a map. After 15 minutes of trying to read the "map" in the dark, I finally came upon one of the valets who took me to my room.
for Everyoneby A verified travelerfrom Los Angeles
Posted Nov 24, 2014
Enjoyed a romantic weekend at this historic resort. The spa and the restaurant were among the best I've been to.
for Everyoneby A verified travelerfrom Longview WA
Beautiful GetawayPosted Nov 12, 2014
We escaped the rain of the Northwest for a quick four day getaway in the sun. Beautiful property and great staff, especially the "cabana boys", Robert and Brandon! Only complaint, our villa 125, was too close to the catering facility, wasn't as peaceful as it could have been. Particularly when there were several events over the four days.
by A verified traveler
Poor service, not guest friendlyPosted Nov 11, 2014
Cons: Service, rooms need to be upgraded. New beds.
Got out of the shower after arrival, no bath towels; the only hotel I've ever stayed in Phoenix area (probably a dozen hotels) which did not put complimentary water in the room (and the room cost $399 per night, $480 with tax other fees); bed sagged in the middle; awakened at 7 am (6 am my time) by the upstairs guests on a Saturday; complained to the front desk and manager, who didn't care. The noise continued until 9 am when I promptly checked out. I would not recommend this hotel. I've never been awakened by an upstairs guest in any hotel, including a lower end hotel in a foreign country. The only positive thing I can stay is that the valets were friendly.
Comment from Hotel Management
Nov 29, 2014 by Director of Guest Service, Hotel Management
Please accept our sincere apologies for the challenges you faced during your visit. We very much care about all of our guests and deeply regret the experience you had. We have addressed all of your comments with our team and look forward to welcoming you back to provide a very memorable and positive stay. Please contact the Manager on Duty when booking your next visit and we will be happy to assist with the details.
for Couplesby A verified travelerfrom St. Paul, MN
Old school charmPosted Oct 30, 2014
Pros: Beautiful grounds
Cons: I'm not a fan of tack-on resort fees, but the hotel staff was great, so it didn't feel so much like a ripoff.
Great place for a long weekend. We had a great time strolling around the immaculately kept grounds. Staff was great. Our Valencia room was on the edge of the property, and we loved having a private walkway and patio in our corner of the world. Pool was clean and kept warm enough for a morning swim. We will definitely be back!
for Everyoneby A verified travelerfrom Colorado
Beautiful resort. It was small and quaint.Posted Oct 21, 2014
It was a very relaxing atmosphere and exactly what we were hoping for when we planned a weekend getaway.
for Couplesby A verified travelerfrom St. Louis, MO
Quaint hotel, great locationPosted Oct 20, 2014
Cons: The bed was a little uncomfortable.
Royal Palms is a royal treat! The resort is beautiful, the food is delicious, and the staff is the friendliest I have ever encountered at any resort. The pool is small but very quiet and relaxing. The location is fantastic- close to Camelback Mountain and great shopping. I can't wait for my next stay at Royal Palms!
for Everyoneby A verified travelerfrom Portland, OR
Historic LuxuryPosted Oct 7, 2014
Pros: The bed was extremely comfortable. Also, they allowed us to not only upgrade our room, but also to check in when we arrived at 1 pm.
This is a wonderful hotel. I had no idea that it was an historic hotel and really appreciated the layout, the gardens, and excellent service by the staff. Whenever we asked a staff person directions around the hotel, they immediately offered to show us the way. T. Cook's is an amazing restaurant with terrific food. We also liked that the resort fees included all tips for housekeeping and bell service. It is truly a relaxing environment with a nice pool and exercise room.
by A verified travelerfrom stl
Shouldn't be called resortPosted Sep 29, 2014
This is not really a "resort" it's open to public so u have to make reservations to eat. The cabanas at the pool are already reserved by locals. 80% of there business is from locals. All I have to say is it's not worth the money. The food is excellent and staff friendly but I have stayed at places way better and way cheaper then this place.
Comment from Hotel Management
Oct 14, 2014 by Director of Guest Service, Hotel Management
We are very sorry to read your comments about your visit. Our restaurant T.Cook's is a local favorite and we highly recommend confirming reservations in advance. However, we do not allow local guests to utilize the facilities such as the pool and Cabana Café. These amenities are only for the use of our resort and spa guests. We hope that you will give Royal Palms another try when you are in the Phoenix/Scottsdale area.