Ratings based on 200 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Des Moines, Iowa

Truly a Sanctuary!

Posted Aug 19, 2014
Cons: It would be nice to not have children around. There were several in the pool a couple of afternoons and they really ruined the atmosphere.
Location: We visited a museum and the botanical garden. We hiked up Camelback mountain, and enjoyed good restaurants nearby.
As far as a resort goes, I cannot imagine anyplace being better than here. It is one of the most peaceful places I have ever been! The grounds are fabulous and lush. The rooms unique and comfortable. The pool is fabulous! We enjoyed a very relaxing 4 days here.
5 out of 5
Recommended
for Couples
by A verified traveler from san francisco

Most pleasant

Posted Aug 8, 2014
Everyone was extremely friendly and helpfull, and to make sure you enjoy your stay. Counting the days, to go back to the Sactuary !
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Peaceful

Posted Aug 5, 2014
Pros: Location was good. Great views. Wonderful staff.
Cons: Our room would have been perfect if the carpet in the bedroom had been replaced. There was an odor to it.
Beautiful place to stay. Staff was fantastic. Infiniti pool was amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very blissful vacation

Posted Jul 26, 2014
The Hotel was beautiful. Everywhere you looked was amazing, either the view of the mountain or the grounds themselves. Food was excellent and very close to to a of shopping. The staff was always helpful and friendly. Spa was fabulous.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great spa

Posted Jul 20, 2014
I have stayed at this hotels competition in the area and I would say that this is my favorite, lap pool in spa is great , they keep the water cool for lap swimmers on 100 degree summer days , very nice rooms , super great beds , told they are all new
4 out of 5
Recommended
for Everyone
by A verified traveler from Cape Town

Nice location, supreme comfort

Posted Jul 12, 2014
Suite proved extremely comfortable with a small kitchenette, lounge/dining room and patio - the lack of a bath tub might be the only negative to the room. Views were great, location was good for scottsdale shopping and Sky Harbor airport (just over 10mi), staff were great and hospitable. Food and facilities were also good.
4 out of 5
Recommended
for Everyone
by Ian from Toronto, Canada

Fantastic location, occasional lapses in service

Posted Apr 21, 2014
Pros: The Tennis staff was very good. Horst runs a fun group of professionals who don't over-coach and keep the sessions flowing.
Cons: Staff in the restaurants and bar. Either they didn't have enough or they didn't know how to keep up on guests.
Location: Great location, with excellent views of the valley. Close to the Echo Canyon Trailhead, which is a spectacular (though difficult) hike up Camelback.
We were very pleased with our stay. The location is excellent, perched right on Camelback Mountain. The facilities are in great shape, with a couple beautiful pools, well appointed spa and good tennis courts. Outside of the staff at the tennis center, the service levels were erratic. Housekeeping seemed to show up quite late in the day but the bigger issue was in Elements Restaurant and Jade Bar. The staff were universally pleasant (particularly Denise in Elements), but often they seemed to tune out. On three separate occasions, we just got up and left because no one would take our order or follow up on a request (bringing the entrée before the appetizer, really?).When we finally asked for management, they didn't seem too fussed but did offer some drinks coupons.
5 out of 5
Recommended
for Getaway With Friends
by Naomi from Jersey City, NJ

Great destination for girls weekend

Posted Apr 1, 2014 on Hotels.com
Went with my three college roommates on our annual girls getaway, where we leave the hubbies and kidlets behind. Such an amazing experience that we'll just keep coming here from now on! No need to do go anywhere else. The only downfall of this place are the "kids" who work the front desk are really rude. I chalk it up to self-entitled Gen Y who haven't yet learned to talk to customers. I had to bite my tongue a few times as I dealt with them... Everything about this place is 5 star. Front desk check-in girls/boys are 2 star.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice grounds,close to hiking ,peaceful.

Posted Mar 26, 2014
Pros: Food,Health club,Grounds all perfect.
As soon as we got out of the cab ,everyone was quite helpful and friendly,poolside was sweet and the staff quite helpful and friendly,overall quite A relaxing time.
3 out of 5
by Kim from New York, NY

Overbuilt and overrated

Posted Mar 16, 2014
Pros: A beautiful setting, meticulously landscaped and maintained.
Cons: See above. Also, room seemed somewhat dark and dreary.
Location: Scottsdale is great! Wonderful hiking, shopping, golf, restaurants etc
We stayed at the Sanctuary when it first opened and it was fantastic. Fast forward a number of years: they have added too many rooms and over burdened the infrastructure. The pool area was jammed, to the point where they could not possibly have squeezed another lounge chair in if they tried. Relaxing was the last word I would use for this scenario; you couldn't move, and I felt as if I were in everyone else's personal (and cellphone!) conversations. We were unable to makes a reservation in the hotel restaurant, Elements, until 9:00 because it was busy with non-hotel diners. I felt that we should have been offered a reservation time upon check-in, or at least have been given preferential treatment because we were guests. Other small things: dirty glassware not replaced, turndown service done very late. Our unit was next to some kind of housekeeping storage area and the housekeeping staff made lots of noise going constantly in and out.