Ratings based on 321 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 18, 2014
Cons: It would have been nice if the pool slide was open in the morning before 12pm before check out so kids can enjoy it a bit more.
It would have been nice if the pool slide was open in the morning before 12pm before check out so kids can enjoy it a bit more.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2014
Solid hotel, with restaurant, great rooms, good a/c, and great internet. Restaurant menu was somewhat limited and overpriced. I'd definately stay their again at for the same rate.
5 out of 5
Recommended
for Everyone
by E from phoenix

Business event

Posted Jun 16, 2014
We stayed on the concierge floor. Excellent amenities in the room as well
5 out of 5
Recommended
for Everyone
by John from Tucson,Az

Phoenix Cresent

Posted Jun 14, 2014
Pros: Everything!!! Other family Members were staying at another Hotel but came over to ours. It was More Friendly and Better Overall.
Cons: N/A
Location: Kids went Wet and Wild and We went to to Wildlife Park.
First room A/C did not work. Informed Front Desk and they up graded us to VIP rooms for Free. Wonderful People Friendly and very helpful. Bartender at pool was Great. Son had his Birthday on 6/6 and the bartender took Extra good care of him. Would Recommend this Hotel to Everybody!!
2 out of 5
by family from florida

Area where hotel is becoming depressed

Posted May 31, 2014
Pros: Beds were comfortable. The pool area was ok.
Cons: Lots.
Hotel is in an area where stores and restaurants are closed or closing. We had mold on bathroom ceiling , no ice for 6 of the 7 days, and was told I had to pay 2.50 a bag to get some. I did not pay it. They wanted 10.00 a day for internet. Ridiculous. Seems like they had few people staying there. I didn't feel the staff cleaned well. The dust ruffles were dirty on both beds.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Nice

Posted May 28, 2014
Hi this is hotel is clean for family perfect have a nice pool area service is perfect
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2014
Very clean room, complete with the things you'd forget on a trip. bed was comfortable.
4 out of 5
Recommended
for Business Travelers
by James from DC

Nice hotel close to a major interstate & AZ hwy

Posted May 26, 2014
Pros: I was given tokens entitling my party of 4 to a complimentary breakfast despite my being the only hotel guest.
Location: The hotel is located right off I-17 so getting to Sky Harbor airport is a breeze as well as to most Phoenix suburbs.
This hotel has the nicest front office staff I've encountered in my 30 yrs of travel as an adult. Somehow, I forgot to pack a charger for my smartphone. A wonderful lady at the front desk offered to use her personal laptop to recharge my phone. Coming from one of the NE urban centers, that was a level of hospitality with which I'm no longer accustomed. I'm not easily fooled. She was sincere.
5 out of 5
Recommended
for Everyone
by froggy from Arizona

Awesome

Posted May 19, 2014
The staff was great. Our daughter got a stomach bug and they let us check in early and gave us breakfast vouchers so we didn't have to leave the hotel. It was a very comfortable room to be stuck in. The pool was great when we were able to go.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel with a beautiful lobby.

Posted May 11, 2014
We stayed one night and we loved the hotel. It was very clean with a very nice staff. The lobby was beautiful. My daughter who's 7 really enjoyed the pool and water slide.