Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Los Angeles

Miss communication with staff

Posted Jul 29, 2015
We arrived our room wasn't 100% percent clean. We never got room clean. Maid made no attempt to knock came in our room with no announcing her self
4 out of 5
Recommended
for Everyone
by A verified traveler

Super Duper Nice

Posted Jul 23, 2015
My family and I stayed here on 4th of July. Our room was on the club floor which is so worth it. Loved it will stay there again
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great hotel, good for kids in summer.

Posted Jul 20, 2015
Everything good. Wish they included breakfast to be perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Salida, CA

We would love to stay again!

Posted Jul 18, 2015
From the time of arrival the hospitality was amazing, then we got to our room and we asked for an extra bed and within minutes we had it. Our kids enjoyed the water slide, the appetizers, every thing was excellent. We would love to stay again!
5 out of 5
Recommended
for Everyone
by A verified traveler from orange county

We really like it , we will stay there again

Posted Jul 14, 2015
Pros: Everything my husband liked everything
Cons: Maybe a little more siting on some of the areas like outside the party rooms ?
Good hotel , room was clean, very nice people the house keeping very nice people too ,we recomend this hotel if you have children this would be a good hotel , with a nice a swimming pool thanks a lot
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Pros: The water slide
Cons: The ice machine was broken on the 6th floor and no snack vending machine and possibly free breakfast would be nice
Location: Plenty of good restaurants and castles and coasters I would skip metro mall though
Nice hotel good price would definitely recommend this hotel and I will return
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ.

Classic, comfortable and classy!

Posted Jul 13, 2015
Pros: Style, comfort and cleanings.
Cons: Maintain.
Location: Close to the freeway, centrally located and great grounds on site.
Used to stay here in the '80's for meetings with the Wrigley company, enjoyed it then.....loved it now. This property has maintained extremely high standards all these years and looks better now than ever before.
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Pleased

Posted Jul 8, 2015
We were very pleased overall with our stay. The staff was pleasant and courteous. We asked to be changed to another room because of noise and we were promptly accommodated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Jul 8, 2015
Location have convience to consumer. Needs improvement on computer timers in the business center. Real nice hotel.
2 out of 5
by A verified traveler from Pheonix, AZ

Do you clean as good as you should?

Posted Jul 4, 2015
While taking a shower I looked up to see the vent almost completely covered with a dirty buildup. I reached up and touched it and discover that it was at least 1/4 of an inch thick. That is completely unacceptable! I brought it to the manager on duty attention and all he did was say sorry when he realized that I booked the room through Expedia.