Ratings based on 446 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to Airport

Posted Jul 28, 2015
Pros: Customer service was excellent!
The customer service was excellent. I always check the mattress to make sure there are no bed bugs and while I didn't find any, I did notice black marks on the mattress that looked like shoe polish. Not sure what that was, but it was on both sides of the bed and the marks were long and thick.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, Kansas

Relax

Posted Jul 28, 2015
Pros: The staff was outstanding. The fact that they had a bar and restaurant wer pluses as well.
Cons: The curtains in the room seemed like they were oversized.
Location: The location was great with easy access to the highway and airport and several restaurants within the area.
Uppon arrival 4 staff members greeted me at the check in counter. The GM greeted me and commented I looked as if I had a long day and could he get me a cold drink. I commented a cold beer would fit the bill. He left and returned with a cold beer and I completed my registration. The airline had misplaced my luggage so the staff at the front desk made sure I had personal items such as toothpaste and shaving items for my use. This whole experience was a bit overwhelming but I felt rescued from the day. The staff and my experience were terrific to say the least. I will return!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2015
Bien, estaban remodelando el restaurante y la comida no excelente pero lo demas bien aayyy ya no se que poner
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

close to airport, used their shuttle

Posted Jul 19, 2015
Pros: close to Phoenix airport, parking service
Cons: Nothing
Location: only needed to get to the airport
All good -- What more can I say Now your survey is getting annoying. I said what I wanted to say with all good
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Very nice hotel. Some construction on second floor and wet paint in stairwell. Other than that very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall Good Hotel

Posted Jun 29, 2015
Pros: Rooms were nice remodeled and clean.
Hotel is right off freeway - so easy access to wherever you are going. Somewhat close to shopping centers and dining establishments. Didn't use the restaurant, yet the room service was timely and the food was quite good. Free Parking was nice, and all staff I encountered was extremely personable and provided great customer service. Usually stay at other airport hotels, yet this one is now on my list for my next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

1st time in Phoenix

Posted Jun 20, 2015
Pros: Location
Cons: Bathroom a little dated.
Location: Easy access to highways.
Enjoyed the pool. Lunch was very good. Room quiet. Would stay again.
3 out of 5
by A verified traveler from Los Angeles

Decent hotel, good for the airport

Posted Jun 8, 2015
Pros: The fitness room was of very good quality, and the pool was very clean and nice.
Cons: The overall condition of the hotel, whilst not too bad, is not immaculate compared to other hotels of the same brand. It could do with a bit of work.
Location: The airport is very handily situated; the shuttle takes you to the airport from where you can get to the Light Rail via the SkyTrain.
It was an OK experience but not of amazing quality. The staff were reasonably friendly; I had an issue with my key and I had to walk back twice as it would not work twice - I would have appreciated someone walking with me if I were to be very picky. The fitness room was excellent. The bar was fine, a too be expected level for this brand. The room itself was clean enough but, this being Phoenix, the air conditioning was on and made a bit of a noise.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pooler, Ga.

Posted Jun 8, 2015
Pros: The staff was very nice and helpful.
I had a great time at Sheraton Phoenix Airport Hotel and I would recommend this hotel to everyone who is visiting Phoenix.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Rest our weary hiking feet

Posted Jun 6, 2015
Pros: We were thankful for the 24 hour shuttle service, the restaurant ambiance, and the spacious room.
Cons: Not sure if any rooms have small refrigerators, but that would be the only improvement
Location: We were too tired to go anywhere!
My husband and I spent 5 days hiking at the Arches, Canyonlands, and Grand Canyon. It was a whirlwind vacation and, needless to say, our feet were sore and our bodies tired!