Ratings based on 558 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SF bay area

Phoenix

Posted Apr 16, 2015
Pros: The location was good but had to rent a car to see some of the sights.
Cons: Vanessa the other concierge was not very friendly. She made us feel like we were "bothering" her when asked for her help.
Location: Hole in the rock is a car ride away. Easy to moderate hike but worth it.
Byron at front desk and Concierge,GiGi were very welcoming and friendly. Brady Lamar was very helpful and considerate in a situation that came up. He also helped with printing our boarding pass to return home. The hotel is close to Chase field. We walked there and back to watch the SF Giants play. It is across the street from several restaurants and a small park.
2 out of 5
by A verified travelerfrom chicago

Broken things

Posted Apr 6, 2015
Shower curtain broken. Refrigerator broken. Desk Clerck gave wrong directions. Locks on door didnt works.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Whispering Pines, NC

Great hotel close to Phoenix Convention Center

Posted Apr 4, 2015
I stayed at the Sheraton early April 2015 while attending a 3-day conference. It was walking distance to the convention center, so very conveniently located. I had breakfast in the diner one of the days and it was EXCELLENT! Rooms were clean and staff was very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pay for wifi

Posted Apr 2, 2015
Pros: Most everything
For an average stay over $300 a night one should not have to pay $15 for 24 hrs of wifi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Nice hotel great experience except for parking

Posted Mar 24, 2015
Nice hotel and amenities but had to park late at night 2 blocks away. That was not a nice experience
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle WA

Nice stay in Phoenix

Posted Mar 23, 2015
Pros: Location and easy of access
Location: There is a little mall arcoss the street with movie theather. it is right downtown.
Thje hotel was nice, it had everything we need with resturants near by, parking is $20 per day self park which is not terrible for downtown hotels. We travled all over the aera so it was centraly located which ws good for what we needed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Excellent place to stay.

Posted Mar 21, 2015
Really great place to rest and relax. Location is great. Great fitness center.
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy recomendable

Posted Mar 18, 2015
Pros: Las camas son muy comodas
Cons: No cobrar tan caro el estacionamiento y el servicio de internet
Location: Agradables lugares alrededor del hotel.
Todo en orden, solo el Estacionamiento es caro y siempre esta lleno.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Pros: easy excess to everything. It has starbucks and corner bakery across the street. Alot of stuff within walking distanace.
Cons: parking prices
Parking is the only real problem here. It is $19 for self park and $29 for Valet in/out privlages. per day. I think that is is steep. So beware.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom h

Very nice hotel

Posted Mar 16, 2015
I would definately return. I just wish they would wave the 19 dollar parking fee.