Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 7, 2014
Pros: Nice, clean.
Great hotel near restaurants and bars. Convenient to subway. Good location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel... Downtown Phoenix

Posted Mar 31, 2014
Pros: It was right where we needed to be!
Cons: The only problem we had was the door latch/lock got stuck and had to break it to get the door opened. Had their been a fire.... YIKES!
We had a great time staying here. It was close enough to the TOOL concert that we were able to walk! The rooms were great! My daughter loved the Super Soft Pillows! haha
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!!

Posted Mar 27, 2014
Thank you Sheraton Hotel in Phoenix for a wonderful stay, i was impressed the minute I walk in the hotel! Very clean and your staff was amazing and there service was incredible!!! Thank you for a wonderful experience!! I will be back again soon!!
5 out of 5
Recommended
for Everyone
by vicki from connecticut

Hotel-great, Downtown -really quiet

Posted Mar 26, 2014
the hotel was great but downtown was completely dead - maybe it was spring break for the colleges - which were all around.....the hotel had a very nice restaurant, band on Saturday night , nice lounge, pool was nice, GREAT snacks in the lobby at check in...... just really shocked that downtown was so dead
4 out of 5
Recommended
for Everyone
by Sue from Newark, Delaware

Nice Hotel, but parking was an issue

Posted Mar 26, 2014
Pros: Breakfast
Cons: Customer service by check-in and valet staff. Seemed uncaring and made no apologies for delay in assistance at a very late hour.
Location: Close to airport.
Hotel was lovely and clean. Breakfast was very good and we had an excellent server, but it was expensive. We checked in very late (around midnight, but it was 3am to us) after a long flight. We had an issue with parking. Self-parking was full when we arrived and there was no valet anywhere outside or inside, so we self-parked in front of the hotel and brought it to the attention of the check-in staff. It took a long time to get checked in, and the check-in attendant eventually called the valet, but we had to wait a while for him to show before we could go to our rooms and he offered no apology for the delay. For the price we paid for rooms, I would have expected better service in this matter. Otherwise, rooms were comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for the night!

Posted Mar 24, 2014
Pros: able to book only a few days before with competitive rate... comfortable... room was great...
Cons: tony bit cleaner carpet... parking tough when returning later Friday night, roamed around a lot before ending up in your lot across street
Location: was there for baseball, so not sure beyond that. :o)
Worked out great... Last minute booking... comfortable... nice staff... carpet needed a tad of cleaning, but was okay... was perfect for the night!!! THANKS
3 out of 5
by A verified traveler

Worst Sheraton so far

Posted Mar 23, 2014
Pool is freezing, too much bleach that both my son and I had to get out because it was burning our skin. ( never had this happen before) the doors are thick and heavy so they slam when people go to the rooms....all night long! The coffee maker had old coffee in it, beds are hard and this guy from the hotel called asked who I was and after telling Keeps telling me its my wake up call. I never ordered a wake up call at 2am or any. He then asked if this was someone and said no. He said oops sorry and hung up. They never asked how our stay was at check out and wouldn't give me a receipt. Said they would email it... And I almost forgot we paid for parking in their lot along with many others and there was no parking spaces left and no one in the parking area.
5 out of 5
Recommended
for Families
by A verified traveler

Beautiful hotel

Posted Mar 21, 2014
Great hotel lobby in center of Phoenix. Easy to walk to Arizona Center to get dinner and breakfast. Easy drive to Phoenix airport in the morning.
5 out of 5
Recommended
for Everyone
by Evette from k

Perfect hotel for Downtown stay.

Posted Mar 20, 2014
From the moment we arrived, we were very happy with this hotel. The lobby is beautiful, the staff (other than 1 bar waitress) was stellar, the room was lovely (sheets were a little rough), the prices in the restaurant were reasonable; overall it was perfect. We would definitely stay here again!
5 out of 5
Recommended
for Everyone
by Ricky from Irvine, CA

Great Hotel

Posted Mar 17, 2014
We flew into Phoenix for MLB's spring training in nearby Glendale. The hotel is beautiful and located near Phoenix Sky Harbor across the street from restaurants and bars. Parking was a bit inconvenient since we had to park in a lot across the street. Staff was friendly I had booked a two double bed room since that was the only available room online, the gal asked if I wanted a king and she promptly upgraded us. Will definitely stay here next spring!!!