Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Check in girl was great!

Posted Aug 19, 2014
Only stayed for the night but great hotel! Will be coming back , close to Taylor Place for all you ASU parents!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Near Concert Location

Posted Aug 15, 2014
Pros: Beautiful and comfy.
Location: Downtown Phoenix. Attend a baseball game or concert. No doubt tons of other things to do.
Got there mid-day, beds are SUPER comfy... took a long nap. Air conditioning in the room perfect. Nice heavy curtains helped darken the room for sleeping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Coulnt ask for any better..

Posted Aug 12, 2014
Wonderful area, walking distance to chase and downtown. Loved the underground parking, thought it was a bit much. 19.00 a night 10.00 would be feasable. AAA
3 out of 5
Recommended
for Everyone
by A verified traveler from Cold lake, Alberta, Canada

Nice hotel close to downtown

Posted Aug 8, 2014
Nice hotel, parking was confusing with access to it. Close walk to chase field. Didn't enjoy the outdoor pool. It was way too warm. Nice other then that. Staff was excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from Union City, CA

Awesome!!

Posted Aug 5, 2014
Just great, noting to complain about. This is the place to go when visiting Phoenix!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sierra vista

Great Hotel close to chase field

Posted Aug 4, 2014
Pros: Online and my boss
Cons: Nothing needs to change
Location: A lot to do theatre across the road chase field less then a mile away
Wonderful beautiful location so much to do self parking is alittle on the pricey side but hotel room pool everything was wonderful
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy downtown access

Posted Aug 4, 2014
Pros: Comfortable, clean rooms.
Location: Downtown is a bit lacking, but there are a few places to eat and shop nearby. Public transportation was easy to use. Great location for Chase Field.
Used the airport transportation and public light rail to get to the Sheraton. The hotel was an easy 3-block walk from the light rail stop.
2 out of 5
by A verified traveler from New Zealand

Posted Aug 3, 2014
They failed to bring my ordered breakfast and when I called to find out why they said they had 5 orders. This is a huge hotel and they are swamped with 5 orders!? The bed was too soft and poorly made. I kept getting tangled in the fitted sheet and the mattress cover kept bunching up. Terrible sleep.
3 out of 5
by A verified traveler

Posted Aug 1, 2014
Pros: staff
Cons: room updated
Location: good location for anything downtown
pleasant staff. rooms need to be updated---very old.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 31, 2014
This is a nice hotel in downtown Phoenix. The rooms are nice, new, and clean. A solid four-star establishment.